One of our main priorities for Neverwinter Online is to provide all of our players with a fair, fun, and enjoyable game experience at a consistent level. Unfortunately this experience is sometimes impacted by individuals violating our Terms of Service in order to gain an unfair advantage, thereby severely impairing the overall experience for the majority of our player base.
Late last year, we implemented additional data collection features within the game, that allowed us to better identify individuals who are clearly violating those Terms of Service, and after extensive accumulation and investigation, have recently taken steps to remove or restrict some of these accounts. In the coming months, we’ll continue to monitor and review the incoming data and plan to actively increase our focus and commitment in maintaining a safe, secure and enjoyable environment for everyone.
While we stand behind our decision in this matter, we also want to be fair and keep up with the playstyle of our most dedicated players so some of those accounts affected by the recent bans will be released on a probationary status and monitored. For others, appeals can still be made to Customer Support
which will be reviewed on a case by case basis.
-Neverwinter Management Team