Bug : Alchemy Rank 11 Experimentation

baeyorn

Bug :

• Rank 11 alchemy Experiemtnation gives only primordial goo, not the scrolls needed to rank up.
  

• This is after appx 30 attempts at rank 11 experimentation.
  

Contributing Circumstances : I had done experimentation rank 7 enough to get rank 7 scrolls to partially rank up alchmey, and got enough scolls to rank up appx half the experience needed to go to rank 12.

Opinion: Doing the lower level experimentation and subsequent partial research with the lower level scrolls has bugged the rank 11 experimentation task so it does not give research scrolls as a result when you do rank 11 experimentation.

greywynd

My HR has about 130 attempts in trying to get past rank 2 Alchemy. Not sure of the count on my GWF. Meanwhile, my DC isn't having any issues at all.

mystocles

i've done like hundreds of atempts at rank 9 on my HR with only goo not one knowledge. I've been doing them all day for like a week.

ontheleftcoast

Once you have enough Alchemic Knowledge to train you stop getting more. However you're probably missing something (like Brimstone or Quicksilver) to actually train to the next level. Click the option that lets you see tasks you can't normally do and you'll find the training is available but you need to get something else (usually an easy/cheap item). I burned thru a couple of dozen primordial goos myself before I realized I was HAMSTER up. :P

ontheleftcoast

Hmm, there's another problem that you might be hitting. If you accidentally train "half way" on a level it appears to get stuck. I trained 600 points out of 1200 to move from Rank 9 to Rank 10 in Alchemy and now I can't get any more training materials. I'm stuck with 2 out of the 3 needed to advance and can't get the 3rd one no matter how many times I try.

vanwahl

I'm in the same boat. The training bar shows 7800 out of 9600. I also get a bunch of goo, I'm stuck.

boshek1

I am having a similar problem I am at rank 11. I somehow did the lvl 7 research and it gave me XP towards the next level. Now that I have XP I no longer gain Basic Alchemical Knowledge. It is extremely frustrating as I now cannot level and cannot eventually craft elemental aggregate and unified elements required to get Elemental gear. What makes it more frustrating is the stupid Basic Alchemical Knowledge are character bound so I have no chance of ever leveling it again.

jimmyj2006

I'm having the same problem at rank 9 (i somehow managed to do the rank 7 training)...has anyone gotten a solution or GM support?

rhyden

No answer yet just to post here and I have been maybe we all should open tickets might get their attention faster to look into it cause the forums obviously no fees back from devs if it's being looked into...

rhymenoise

mystocles said:

i've done like hundreds of atempts at rank 9 on my HR with only goo not one knowledge. I've been doing them all day for like a week.

I'm in the same boat, I must of done it 100+ times on my SW and all I have to show for it is Goo.

beckylunatic

If you have a partially filled bar of Alchemy XP, you might as well stop doing experiments, because the profession is in a hung state and will never progress until the devs do something to fix this.

rhymenoise

Yeah I put in a ticket and just got back the automated "We can't help, file a bug report" response. Which sucks because I need to make aggregates.

andorrabell

Broken. Not good. I'm stuck halfway on a character as well.

andorrabell

Got a very fast and polite email back from Customer Service that of course didn't believe my basic premise and tried to school me on how Alchemy works. Sigh. Apparently "my alchemy is stuck half way through a level" is not clear enough.

Has anyone gotten this fixed on any toon by any particular route? I'm not sure replying back is going to help at all.

beckylunatic

I don't think customer service can award you profession XP even if they did understand the nature of your inquiry.

andorrabell

More like if they could even reset it to rank 11 even that would fix it. But yeah not sure they have that kind of ability

imgur.com/a/GledU

Unknown

This content has been removed.

rez

Stuck at rank 9 with a half filled xp bar here

atlantia

Kreatyve said he would pass this bug on to the DEVs, but I've not heard anything about when a fix might appear, or if they will "unstuck" our Alchemy skills.

beckylunatic

It really would be nice if CS could be informed that the profession is bugged so that they don't keep telling players that the problem is with them....

@terramak It would also be nice to have some assurance that this is being tracked or addressed or something. I've written it up nicely... somewhere, and I know Kreatyve was going to forward it.

What has happened is one of the research tasks either reappears or does not disappear, even though that rank of the profession is done. I'm not sure, but it might always be rank 7?

If the player runs the incorrect research task instead of the correct one, the profession gets into a hung state. The profession XP bar is only partially filled since each research rank only grants exactly as much XP as was needed to rank up. But the partial bar prevents more knowledge from being generated, so you'll never be able to get the resources to run the correct research task either.

At any rate, the current structure of Alchemy means having one broken rank will always mean you have an imperfect partial progress bar as the excess carries forward, so I guess fixing what's broken is going to require rewriting the entire profession so that this extra doesn't matter.

Technically, if you bought enough scrolls from the Alchemical Extravaganza event, you could level the profession without experimenting at all, but this is completely unviable. And you can't use it to fix just one level, unless you can run the 600 XP task again the correct number of times to bump things over, which... well, maybe?

While the bug is only encountered due to player error, I reckon it's really easy to do if you're hiding tasks for which you don't have the materials, and as soon as you see "research" show up in your list of available tasks, you reflexively run it instead of noticing that it's the wrong task (even if you're an experienced player, because... that wasn't meant to be there).

sorce

I have 3 toons stuck half way - each them got stuck on a double professions weekend if that helps at all.

h4tesauce

Like i dont get why they dont at least try to listen to the steps we provide and repro it. I work for a gaming company, we repro even the slightest notion of a game breaking bug. They dont even seem to care and just keep saying "Its working as intended" without even checking it. Which is a huge no-no as a support or dev person.

beckylunatic

confusedpoof said:

I have 3 toons stuck half way - each them got stuck on a double professions weekend if that helps at all.

I don't think it matters, other than that you were probably putting some effort into levelling the profession due to the event and IMO, the double knowledge scrolls does more to screw up the profession's initial progression design than it's done to assist people with it.

It is possible to break your Alchemy at any time because the research task that should not be there is always present, regardless of 2xProf or not.

sorce

beckylunatic said:

confusedpoof said:

I have 3 toons stuck half way - each them got stuck on a double professions weekend if that helps at all.

I don't think it matters, other than that you were probably putting some effort into levelling the profession due to the event and IMO, the double knowledge scrolls does more to screw up the profession's initial progression design than it's done to assist people with it.

It is possible to break your Alchemy at any time because the research task that should not be there is always present, regardless of 2xProf or not.

True, I think it was just that I managed to create so many researched that I somehow did the task multiple times - in the rush of trying to get as many toons leveled over a 2xProf weekend, I wasnt paying the greatest attention on which toons I was starting it on.

atlantia

I just entered my ticket. I politely described the issue and quoted Socialnomad's post as a reference. I am waiting for a response with my fingers crossed.
:*

atlantia

Nothing yet, and my ticket seems to have evaporated. I know it went through, I saw a ticket number. I should be in "Help", under tickets, selectable from a list, right? I'll give it a bit more time and then resubmit.

beckylunatic

I don't think the history for tickets submitted in-game tracks anything properly. If you use the website, you have a clear history.

https://support.arcgames.com/app/home

I'm waiting on a reply from the 6th, so don't expect overnight help.

atlantia

Thanks Beckylunatic! from the webpage:

Your Question has been Submitted
Thanks for submitting your question. Use this reference number for follow up: #161211-001422
A member of our support team will get back to you soon.
If you need to update your ticket, click the Ticket History tab and select the question to open and update it.
Note that the linked number is pretty useless to anyone but me, so probably not worth you clicking it.
The subject of my ticket read: Alchemy Experience stuck halfway to next level
Ticket was submitted 12/11/2015 and of course the ticket number is the useless link above. I'm not sure this information will do anyone else any good, but there it is.

And , Again Becklunatic, Thanks for the advice.

nameexpired

beckylunatic said:

I'm waiting on a reply from the 6th, so don't expect overnight help.

atlantia#4597 said:

Ticket was submitted 12/11/2015

Made laugh ... I guess atlantia#4597 is more like "don't expect a reply within a year".

kreatyve

I would like to remind everyone that posting private correspondence is a violation of our rules. Do not copy/paste support tickets here.

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atlantia

Oops! And I thought I was being helpful...
So, Kids, don't be like me! THINK before you click that send key!!