I was cleaning out inactive members in our guild roster and came across a member that had 0 guild options on it. No kick button, no promote button, absolutely nothing but the regular options you usually get when you meet a stranger.
We have a separated chat channel for our guild, so I checked and saw that this player was online. Turns out this player gave both his/her toons the same name. Once I asked him/her to log on the character in our guild with, the character options to kick, promote etc returned.
So in short what happened: Someone had not logged in on that character for 21 days, named 2 characters exactly the same and that caused it to bug out in our members list.
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You can get very similar-looking names using special characters, but those shouldn't confuse the programming. I'm not sure if the game permits case-sensitivity in creating a "unique" name (Tom vs. tom) but then has the possibility to fluff things because the names are parsed as the same sometimes.
Neverwinter Census 2017
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