Normally I'm the type that gets annoyed with posts that only complain. I have an IT background so I understand the problems that can spring up out of the blue with something like an MMO.
HOWEVER... What I've seen of Cryptic and PWE since coming back to Champions Offline is utterly disgraceful. 5 9s is the goal with server reliability and uptime (99.999% of the time it's up and working). PWE and Cryptic don't even come close!!!
I saw an article in a magazine in Fry's; how SOE was releasing Everquest Next as it's attempt to "Save the MMO". Want to know what's killing the MMO (if anything truly is)? Nonexistant customer service & game support. Granted there's also poor game design in some cases (like DC Online) but that's another rant...
The one thing that WoW does (or at least did when I briefly played it) was that the customer service is there. I reported a bug or quest problem, I only had to wait 15 or so minutes till I had a GM in chat helping me resolve the issue. City of Heroes wasn't up to that standard unfortunately, but at least you'd hear back from support within a few hours. It's been THREE DAYS since my last support ticket was filed over credit card issues. NOTHING back, not even a go F yourself. Silence pretty much says that anyway.
Another example of poor system and game management; my Champions Acct has been around since BETA. Right above this post I have a notice saying my acct is new so I can't start new threads. Oh and I last visited the forums in 1969; a year after I was born and a good 20+ years before there was even the most rudimentary of internet out there.
Cryptic and PWE want their games to survive, they need to start taking game maintenance and support a hell of a lot more seriously. I guarantee you there are probably a couple hundred people on facebook or some other site griping about "that damned game being down AGAIN" and how they can't wait for City of Titans or some other new game to come along.
Reality is this is a leisure activity for all your players, and the world is overflowing with leisure activities today. You want to keep customers, you best provide a better product than your competition, NOT decide it's too much effort to pay attention to them.
I have the same problem with the forums not recognizing I have been a lifetime member since before launch. They also broke the game, all I do is RP now and I was in the middle of a fun one when this came up.
You guys should do start a double xp witchcraft for the inconvenience.
Please?
actually suprised we didn't get a double exp boost this event. (I thought we did briefly, cos one of ,my toons had the buff... turns out i hant played him in a while
You guys should do start a double xp witchcraft for the inconvenience.
Please?
I seemed to recall we had a double xp weekend the last few new years.. I realize we just had one a little while ago but c'mon.. it's Christmas. (or at least, it was..)
Y'know, I've never seen the appeal of XP boosts in RPGs. I figure it either screws up the pacing or that the pacing was designed to be screwed up for people not using boosts. And in CO there's not even an endgame to skip to.
Finally: Server status green, Ric Flair mode: WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!
So does that mean that CO is unpopular enough to have slipped under their radar, or does did they just not view us as a big enough target?
If the DDoS on Battle.net and LoL was the cause of PWE's outage, PWE may have only been collateral damage. Also, if I'm reading what TT said correctly, all of Cryptic's games (and Blacklight: Retribution) were having upstream connection problems, but whatever the problem was, it only crashed CO's servers. That could be anything from server OS versions to hardware to network topology. No grand conspiracies, no "Cryptic/PWE hates CO", just the sort of dumb luck that tends to hang over us.
Choose your enemies carefully, because they will define you / Make them interesting, because in some ways they will mind you
They're not there in the beginning, but when your story ends / Gonna last with you longer than your friends
Good thing they didn't run a sanity check on the players - we'd be offline for weeks...
"Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"
Server up as of 1pm Pacific, 4pm Eastern. Can't speak to earlier, as this has been my first opportunity today...
"Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"
Server up as of 1pm Pacific, 4pm Eastern. Can't speak to earlier, as this has been my first opportunity today...
I guess all these people are lying then, and it's all their own issue since it's fine for you. Hey everyone, listen to the tech expert, it's your computer, always.
Skarck, now you're just trying to be provocative. There were four instances of MC active as of 4pm Pacific, and thirteen people in the Desert. That tends to indicate that the server was up, n'est-ce pas?
"Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"
Skarck, now you're just trying to be provocative. There were four instances of MC active as of 4pm Pacific, and thirteen people in the Desert. That tends to indicate that the server was up, n'est-ce pas?
Yeah, and considering how after someone mentioned it's down again, you then say it's up, at a later time, and given previous encounters, I'm led to believe you think eveyrone's lying unless you see it for yourself
Comments
I have the same problem with the forums not recognizing I have been a lifetime member since before launch. They also broke the game, all I do is RP now and I was in the middle of a fun one when this came up.
actually suprised we didn't get a double exp boost this event. (I thought we did briefly, cos one of ,my toons had the buff... turns out i hant played him in a while
All it means is it was apparently targeted at games that were streamed by some Phantomlord guy. I guess he doesn't play CO.
I seemed to recall we had a double xp weekend the last few new years.. I realize we just had one a little while ago but c'mon.. it's Christmas. (or at least, it was..)
+1 yes yes yes do it
What she said!
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how do I export my burmese cat Harley in ?
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ETA?
1) You mean import. and,
2) You'd need a scanner, but more importantly,
3) Harley would need to be a copycat
-Ogre
For some reason the word 'sanity' in this sense makes me worried about how unstable the servers really are.
EDIT: Yey! :U
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If the DDoS on Battle.net and LoL was the cause of PWE's outage, PWE may have only been collateral damage. Also, if I'm reading what TT said correctly, all of Cryptic's games (and Blacklight: Retribution) were having upstream connection problems, but whatever the problem was, it only crashed CO's servers. That could be anything from server OS versions to hardware to network topology. No grand conspiracies, no "Cryptic/PWE hates CO", just the sort of dumb luck that tends to hang over us.
They're not there in the beginning, but when your story ends / Gonna last with you longer than your friends
Now off to be a bad/good guy/girl.
stress drops your blood sugar level
ran into the end of the trail but that should have enough info with the WOW threads to help correlate
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Oh look.. an actual thread officially acknowledging login issues
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I guess all these people are lying then, and it's all their own issue since it's fine for you. Hey everyone, listen to the tech expert, it's your computer, always.
6.40am Western Australia
which is...about 2.15pm server time it was not connecting to patch server
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Yeah, and considering how after someone mentioned it's down again, you then say it's up, at a later time, and given previous encounters, I'm led to believe you think eveyrone's lying unless you see it for yourself
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