test content
What is the Arc Client?
Install Arc

Login Issues. 12/30 3pm [Resolved]

2»

Comments

  • diemdarkbringerdiemdarkbringer Posts: 5 Arc User
    edited December 2013
    Normally I'm the type that gets annoyed with posts that only complain. I have an IT background so I understand the problems that can spring up out of the blue with something like an MMO.

    HOWEVER... What I've seen of Cryptic and PWE since coming back to Champions Offline is utterly disgraceful. 5 9s is the goal with server reliability and uptime (99.999% of the time it's up and working). PWE and Cryptic don't even come close!!!

    I saw an article in a magazine in Fry's; how SOE was releasing Everquest Next as it's attempt to "Save the MMO". Want to know what's killing the MMO (if anything truly is)? Nonexistant customer service & game support. Granted there's also poor game design in some cases (like DC Online) but that's another rant...

    The one thing that WoW does (or at least did when I briefly played it) was that the customer service is there. I reported a bug or quest problem, I only had to wait 15 or so minutes till I had a GM in chat helping me resolve the issue. City of Heroes wasn't up to that standard unfortunately, but at least you'd hear back from support within a few hours. It's been THREE DAYS since my last support ticket was filed over credit card issues. NOTHING back, not even a go F yourself. Silence pretty much says that anyway.

    Another example of poor system and game management; my Champions Acct has been around since BETA. Right above this post I have a notice saying my acct is new so I can't start new threads. Oh and I last visited the forums in 1969; a year after I was born and a good 20+ years before there was even the most rudimentary of internet out there.

    Cryptic and PWE want their games to survive, they need to start taking game maintenance and support a hell of a lot more seriously. I guarantee you there are probably a couple hundred people on facebook or some other site griping about "that damned game being down AGAIN" and how they can't wait for City of Titans or some other new game to come along.

    Reality is this is a leisure activity for all your players, and the world is overflowing with leisure activities today. You want to keep customers, you best provide a better product than your competition, NOT decide it's too much effort to pay attention to them.

    I have the same problem with the forums not recognizing I have been a lifetime member since before launch. They also broke the game, all I do is RP now and I was in the middle of a fun one when this came up.
  • professorporkprofessorpork Posts: 20 Arc User
    edited December 2013
    You guys should do start a double xp witchcraft for the inconvenience.



    Please? :3


    actually suprised we didn't get a double exp boost this event. (I thought we did briefly, cos one of ,my toons had the buff... turns out i hant played him in a while
  • originaltygeroriginaltyger Posts: 55 Arc User
    edited December 2013
    notyuu wrote: »
    So does that mean that CO is unpopular enough to have slipped under their radar, or does did they just not view us as a big enough target?

    All it means is it was apparently targeted at games that were streamed by some Phantomlord guy. I guess he doesn't play CO.
    You guys should do start a double xp witchcraft for the inconvenience.
    Please? :3

    I seemed to recall we had a double xp weekend the last few new years.. I realize we just had one a little while ago but c'mon.. it's Christmas. (or at least, it was..)
  • amy#8731 amy Posts: 57 Arc User
    edited December 2013
    You guys should do start a double xp witchcraft for the inconvenience.



    Please? :3

    +1 yes yes yes do it
  • riltmosriltmos Posts: 204 Arc User
    edited December 2013
    You guys should do start a double xp witchcraft for the inconvenience.



    Please? :3

    What she said!
  • edited December 2013
    This content has been removed.
  • chaelkchaelk Posts: 7,732 Arc User
    edited December 2013
    ooh that would be nice but a pet cat would be better.
    how do I export my burmese cat Harley in ?
    Stuffing up Freeform builds since Mid 2011
    4e1f62c7-8ea7-4996-8f22-bae41fea063b_zpsu7p3urv1.jpg

    Get the Forums Enhancement Extension!
  • drgmstrdrgmstr Posts: 886 Arc User
    edited December 2013
    While we are at it, throw in a glass of egg nog and some fruitcake with that 2x exp.

    Handle: @drgmstr

    "Embrace your dreams"

    Come Check Out My PRIMUS Database Page!
  • rolwdogrolwdog Posts: 6 Arc User
    edited December 2013
    This server is closed for maintenance at this time.

    ETA?
  • professorporkprofessorpork Posts: 20 Arc User
    edited December 2013
    chaelk wrote: »
    ooh that would be nice but a pet cat would be better.
    how do I export my burmese cat Harley in ?

    1) You mean import. and,
    2) You'd need a scanner, but more importantly,
    3) Harley would need to be a copycat
  • vannguvanngu Posts: 1 Arc User
    edited December 2013
    Mr.Turtle said he runs "Sanity" test on server. When that is done, they'll enable servers. I believe its 15-30 minutes.
  • ogremindesogremindes Posts: 348 Arc User
    edited December 2013
    Y'know, I've never seen the appeal of XP boosts in RPGs. I figure it either screws up the pacing or that the pacing was designed to be screwed up for people not using boosts. And in CO there's not even an endgame to skip to.

    -Ogre
  • spaceinvader7#6921 spaceinvader7 Posts: 3 Arc User
    edited December 2013
    Finally: Server status green, Ric Flair mode: WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited December 2013
    Server's back up and running, folks, thanks for your patience.
  • riltmosriltmos Posts: 204 Arc User
    edited December 2013
    vanngu wrote: »
    Mr.Turtle said he runs "Sanity" test on server. When that is done, they'll enable servers. I believe its 15-30 minutes.

    For some reason the word 'sanity' in this sense makes me worried about how unstable the servers really are.

    EDIT: Yey! :U
  • sistersiliconsistersilicon Posts: 1,687 Arc User
    edited December 2013
    notyuu wrote: »
    So does that mean that CO is unpopular enough to have slipped under their radar, or does did they just not view us as a big enough target?

    If the DDoS on Battle.net and LoL was the cause of PWE's outage, PWE may have only been collateral damage. Also, if I'm reading what TT said correctly, all of Cryptic's games (and Blacklight: Retribution) were having upstream connection problems, but whatever the problem was, it only crashed CO's servers. That could be anything from server OS versions to hardware to network topology. No grand conspiracies, no "Cryptic/PWE hates CO", just the sort of dumb luck that tends to hang over us.
    Choose your enemies carefully, because they will define you / Make them interesting, because in some ways they will mind you
    They're not there in the beginning, but when your story ends / Gonna last with you longer than your friends
  • mrinfinitummrinfinitum Posts: 59 Arc User
    edited December 2013
    Thanks all, and especially TrailTurtle for keeping us posted. :biggrin:
  • rolwdogrolwdog Posts: 6 Arc User
    edited December 2013
    Agreed. Thanks for the updates and the speedy resume of services.

    Now off to be a bad/good guy/girl.
  • chaelkchaelk Posts: 7,732 Arc User
    edited December 2013
    Thank you, now remember to get everyone there to have something to eat and drink as well.
    stress drops your blood sugar level

    ran into the end of the trail but that should have enough info with the WOW threads to help correlate
    Stuffing up Freeform builds since Mid 2011
    4e1f62c7-8ea7-4996-8f22-bae41fea063b_zpsu7p3urv1.jpg

    Get the Forums Enhancement Extension!
  • jonsillsjonsills Posts: 6,318 Arc User
    edited December 2013
    Good thing they didn't run a sanity check on the players - we'd be offline for weeks...
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
    Get the Forums Enhancement Extension!
  • skcarkskcark Posts: 715 Arc User
    edited December 2013
    jonsills wrote: »
    Good thing they didn't run a sanity check on the players - we'd be offline for weeks...

    Oh look.. an actual thread officially acknowledging login issues
  • shilarshilar Posts: 48 Arc User
    edited December 2013
    Let's fix the banding/SNR/diconnect issue plaguing a lot of players, hmm? Mine started at the full start of this event (right before Christmas).
    Travel Power/Costume suggestions.

    Example of Comet Flight: Here.
  • warcanchwarcanch Posts: 1,116 Arc User
    edited December 2013
    Server down again, 3:25pm EST
    .

    -=-=-=-=-=-(CO in-game handle: @WarCan )-=-=-=-=-=-
    "Okay, you're DEAD, what do you do NEXT?"
  • jonsillsjonsills Posts: 6,318 Arc User
    edited December 2013
    Server up as of 1pm Pacific, 4pm Eastern. Can't speak to earlier, as this has been my first opportunity today...
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
    Get the Forums Enhancement Extension!
  • skcarkskcark Posts: 715 Arc User
    edited December 2013
    jonsills wrote: »
    Server up as of 1pm Pacific, 4pm Eastern. Can't speak to earlier, as this has been my first opportunity today...

    I guess all these people are lying then, and it's all their own issue since it's fine for you. Hey everyone, listen to the tech expert, it's your computer, always.
  • chaelkchaelk Posts: 7,732 Arc User
    edited December 2013
    server was playing silly buggers earlier but so was my internet connection. ok now
    6.40am Western Australia

    which is...about 2.15pm server time it was not connecting to patch server
    Stuffing up Freeform builds since Mid 2011
    4e1f62c7-8ea7-4996-8f22-bae41fea063b_zpsu7p3urv1.jpg

    Get the Forums Enhancement Extension!
  • jonsillsjonsills Posts: 6,318 Arc User
    edited December 2013
    Skarck, now you're just trying to be provocative. There were four instances of MC active as of 4pm Pacific, and thirteen people in the Desert. That tends to indicate that the server was up, n'est-ce pas?
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
    Get the Forums Enhancement Extension!
  • edited December 2013
    This content has been removed.
  • skcarkskcark Posts: 715 Arc User
    edited December 2013
    jonsills wrote: »
    Skarck, now you're just trying to be provocative. There were four instances of MC active as of 4pm Pacific, and thirteen people in the Desert. That tends to indicate that the server was up, n'est-ce pas?

    Yeah, and considering how after someone mentioned it's down again, you then say it's up, at a later time, and given previous encounters, I'm led to believe you think eveyrone's lying unless you see it for yourself
  • edited January 2014
    This content has been removed.
  • shilarshilar Posts: 48 Arc User
    edited January 2014
    Still issues with the SNRs and disconnects as of 12:50AM CST (10:50 PM Server). Can't play more than 5 minutes.
    Travel Power/Costume suggestions.

    Example of Comet Flight: Here.
  • themightyzeniththemightyzenith Posts: 4,599 Arc User
    edited January 2014
    same with me.......the doubters can doubt all they like, but there ARE real problems.
    zrdRBy8.png
    Click here to check out my costumes/milleniumguardian (MG) in-game/We need more tights, stances and moods
  • chaelkchaelk Posts: 7,732 Arc User
    edited January 2014
    I'm not getting anywhere enar as bad as Shila but I am gettin a lot of server not responding the last couple of days and usually mine is pretty good.
    Stuffing up Freeform builds since Mid 2011
    4e1f62c7-8ea7-4996-8f22-bae41fea063b_zpsu7p3urv1.jpg

    Get the Forums Enhancement Extension!
  • edited January 2014
    This content has been removed.
  • chaelkchaelk Posts: 7,732 Arc User
    edited January 2014
    Gradii, posted my Nettest results on your thread,
    Stuffing up Freeform builds since Mid 2011
    4e1f62c7-8ea7-4996-8f22-bae41fea063b_zpsu7p3urv1.jpg

    Get the Forums Enhancement Extension!
Sign In or Register to comment.