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What is the Arc Client?
Install Arc

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  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Mine times out also
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Sun chips make the sun seem warmer.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Launcher started after the 20th attemp t.. .and is now patching ...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    It appears the problem isn't the launcher but the account server. You can bypass the launcher by running C:\Program Files\Cryptic Studios\Champions Online\Live\GameClient.exe. The problem with doing this is that you don't get any patches.

    Just tried the launcher again and it seems to be working.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Its working now!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    poena.dare wrote:
    Can't get in - yet the website says "SERVER UP". I beginning to think Cryptic is lying to me. :mad:

    You know there is 2 things you need to consider about the "Servers" first to play the game you have to pass the "Login server" were all your account information is saved and once your accepted there you get redirected to the "Game Server" so the problem i see in this is that cryptic should chance the "game server" status into the login server status as it were for the world of warcraft game at the beginning

    i just remember all the problem wow had when they stated, Once you got logged in and started to play you were safe and could keep playing all you wanted until the login server crashed

    if it crashed and you get disconnected you get a re-roll until the time were the login-server were still working but if you manage to stay online until it got back up your saved ^^

    So if you get logged out and play for example with a friend who is still logged in he could play but not you since the login server is/was down

    It could be the same thing here were the login server & the game server is 2 entirely different things ^_^!
    so they might not be lying to you since the game server could be running correctly but not the login server

    or both is down but the image who says online is just there as an image if so then they should really get some **** spanking!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Psst....it seems to be up....I'm in-game now.... ;)

    As they say, to all problems, all trials...but sadly, to the good times too: "This too, shall pass."

    Enjoy the good times, people...try not to tarnish them with too much kvetching...try to help your sisters and brothers through the rough times instead of sinking into self-pity.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    seems to be working at the moment :)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Ayelmar wrote:
    Psst....it seems to be up....I'm in-game now.... ;)

    As they say, to all problems, all trials...but sadly, to the good times too: "This too, shall pass."

    Enjoy the good times, people...try not to tarnish them with too much kvetching...try to help your sisters and brothers through the rough times instead of sinking into self-pity.

    I always love the quiet side of helpfull advice. Props to you person! Props to you!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Hi all Ive been noticing there is a problem with the updater, like all new games on release date theres bound to be some niggles. but for a better solution I had the same problem, now to specify my internet connection I have a wireless router in the house all I did was unplug that router and plug it back in (to reset the connection) and then the launcher update worked so if anyone is still having problems reset your connection to the internet or do as I did and unplug your router and plug it back in. In theory this should make the updater work. ;)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I'm from the U.K the game comes out on the 4th of september officially for us, So if it continues to be a problem then i'll complain. I bought it offa' steam myself.
    If the problem persists tomorrow, I'm pretty sure you have the right to bash the developers. But for now.. Calm down, it's brand new out. Theres bound to be SOME issues, when they patch it first time around you'll see it will start to get better and better. I assure you of that :D
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same problem, dangit.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    same for me also ... not very fun :(
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    /signed /signed again because /signed is too short.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    EnygmaSoul wrote:
    Nope. We can't. But Ayelmar makes a valid point. The Cryptic staff is neither omniscient nor omnipotent. They are based in a time zone where it is currently earlier than most normal, working human being are even awake and conscious. There is every possibility that they are not aware of the issue yet, and will promptly work to resolve it once they are. Give them some time to get up to speed before you hit the rage button, you know?

    (also, Ayelmar, I love all of your character designs in that signature, except for the Eagle Eye archer, who feels a little cliche. Otherwise, awesome stuff!)


    That is a ridiculous post.

    Launching a new MMO Internationally would and should require staff 24/7 for the first week at least.

    Anything less and you risk losing customers during this crucial period.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    i really dont get why people have to post "same problem" after about the 5th person. chances are if more than 1 person has it, we will all have it. it happened to me, i let it time out then tried again and im in, so i suggest that is what people shud do from now, rather than posting and whining about things. it will be sorted when its sorted, nothing can change that, not even a million people moaning.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Try this:

    Go into your Champions Online install directory and run Champions Online.exe rather than using a shortcut.

    I was getting the error with my shortcut, but running it directly got me in. Don't know if it'll work for anyone else, or if it just stopped being an arse out of the blue.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Fierox wrote:
    i really dont get why people have to post "same problem" after about the 5th person. chances are if more than 1 person has it, we will all have it. it happened to me, i let it time out then tried again and im in, so i suggest that is what people shud do from now, rather than posting and whining about things. it will be sorted when its sorted, nothing can change that, not even a million people moaning.

    Keeping this thread at the top, it will be one of the first that will be read when someone sits down at thier desk to start work. And hopefully will bring attention to the problem. Hopefully they are starting work now on it. Just waiting for a dev to reply and ally our concerns.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    If you can get to the launcher page where it is trying to launch, go into options and click Force Verify. Seemed to get it going for me
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I can't get past the 'Upadting Launcher' stage either and get the timeout too.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    This is getting annoying. Glad it's not just me though. ::sigh:: Growing pains? Or motivation to look forward to DCUO?
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I just started the game using gameclient.exe with that I can get to the login but when I try to log in it tells me the connection to the account server timed out.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Ya, I keep seeing "A Valid ticket is required to see this page." I dont even know what that means.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    i just got this game today, and i had the same problem as all of you. It wouldnt get past the launcher, but now that i've tryed several times, it all of the sudden worked.

    So just keep trying out there.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    technotica wrote:
    I just started the game using gameclient.exe with that I can get to the login but when I try to log in it tells me the connection to the account server timed out.

    I don't think that runs a current version of the game, I think it's a leftover from open beta. Look at its last modified date. On mine, it's september first.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Well, whatever changed now it works again... odd
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    mine is still not working
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Like I said on the last page if you can get into the part of the launcher where the options are, open options and click force verify. Worked for me and I am in the game now
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    problem i'm having is it will get to the 'update' screen and just sit there.... RAAAAAAAAAAAWRRR
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Im so glad I cancelled yesterday.

    However, I have till the 30th to play still.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same problem...

    Is there actually an update?
    I mean it was doing this to me yesterday, but my connection isnt great, tried later, no "please be patient" and it loads fine. Now, its at it again.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Yes I am having this problem. I only logged out about 3 hours ago and then when i cam to load up the launcher I am getting this error also! :(
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    did a refresh of my IP and now it seems to be doing something new. If this works then it looks like plugging out and in the router is a plan.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Woohooo! we have a "Play" button :)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I had this problem just now, and found a fix.

    On a whim, I did something which used to work for CoX.

    I went into a windows command prompt then typed "ipconfig /flushdns" then return without the quotes.

    Then tried again and it worked.

    What this means is that they may have changed the ip for the account server or patcher server but windows still has the old ip for that hostname cached.

    Hope this helps someone.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Zanshin-mu wrote:
    I had this problem just now, and found a fix.

    On a whim, I did something which used to work for CoX.

    I went into a windows command prompt then typed "ipconfig /flushdns" then return without the quotes.

    Then tried again and it worked.

    What this means is that they may have changed the ip for the account server or patcher server but windows still has the old ip for that hostname cached.

    Hope this helps someone.

    Worked for me. Thanks.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Zanshin-mu wrote:
    I had this problem just now, and found a fix.

    On a whim, I did something which used to work for CoX.

    I went into a windows command prompt then typed "ipconfig /flushdns" then return without the quotes.

    Then tried again and it worked.

    What this means is that they may have changed the ip for the account server or patcher server but windows still has the old ip for that hostname cached.

    Hope this helps someone.

    Thanks for the tip! (Going into my fix file!!!):)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Zanshin-mu wrote:
    I had this problem just now, and found a fix.

    On a whim, I did something which used to work for CoX.

    I went into a windows command prompt then typed "ipconfig /flushdns" then return without the quotes.

    Then tried again and it worked.

    What this means is that they may have changed the ip for the account server or patcher server but windows still has the old ip for that hostname cached.

    Hope this helps someone.

    Worked for me too, thx!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Zanshin-mu wrote:
    I had this problem just now, and found a fix.

    On a whim, I did something which used to work for CoX.

    I went into a windows command prompt then typed "ipconfig /flushdns" then return without the quotes.

    Then tried again and it worked.

    What this means is that they may have changed the ip for the account server or patcher server but windows still has the old ip for that hostname cached.

    Hope this helps someone.

    Hurray!! bless you my lord, and screw you cryptic :D
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Hey, Cryptic?

    Do you ever think of talkinhg to your customers?

    You know, like acknowleging we have a problem?

    We don't do much around here, we just blithely pay the bills.


    Come on, talk to us, before we stop paying the bills,.,
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same here. All I get is the "updating the launcher, please be paitent" box that appears.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I took 2 days off work this work of launch to play this game, today and tomorrow and my luck the friggin game dosnt work.....
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Grazer wrote:
    Same here. All I get is the "updating the launcher, please be paitent" box that appears.

    I was in, but now I got dumped out and am back to trying to connect the patcher
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I was in the game earlier too but now I can't get in. Same launcher issues as everyone else. I restarted my computer and got to the login screen but scharacters wouldn't appear and it lost connection to login server... :confused:
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    all the same here. I am hoping Cryptic is on top of this or maybe the tech team has fallen asleep at the wheel as it were. I like this game and I certainly hope they get these issues fixed before I start paying for broken luanchers every month.

    "Hey billy what is that your playing?"
    Billy "Its see how many Champions online luanchers you can open and close in a minute."
    "Sounds fun lemme try!!!"
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Looks like Cryptic opted for the cheapest hamster they could find to run the server ..... :mad:
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I work at night, this is the only time I can play =(
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Doesn't work for me either, can we get a answer devs?
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same situation here - Can't get into the game. I have bypassed the launcher and tried to run the client directly as well but that doesn't work either.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Xtri wrote:
    Doesn't work for me either, can we get a answer devs?

    I got the following message [and ticket created]

    Greetings Champion!

    The issue that you are experiencing is a known issue that has already been identified. We are still gathering as much information as possible regarding this issue for review. We hope to hear from our development team as soon as the issue has been addressed.

    We appreciate your feedback and thank you for playing!

    The Champions Online team

    Apparently, there was a patch this morning...and well..it may have screwed with things a bit.

    As it was, I lost a brand-new character that I leveled up to like, level 8 this morning that I was working on somehow
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