So you don't have to go though the 11 pages of people post saying unhelpful things over an over so here is the important info:
The servers are full to capacity. Literally. A dev has even gone on record saying even he couldnt log in, and they are working, literally, around the clock optimizing server code to get every last ounce of power out of the servers, . They have also ordered new hardware for the servers, and asked for expediated delivery, so until that hardware arrives, theres nothing more they can do.
What you need to remember, is this is cryptic's first time at creating and delivering an MMO of this size, and for so many players. You need to give them time to optimize things, and stop being elfish, sayign everything should be perfect, just because YOU want to log in now.
So stop your whining about logging onto the server and stop the posting the same thing over and over it does not help them when you say, "fix it now", "i can't log in" and stuff like that. Be patient they will get it fix in time.
Comments
Star Trek online is possibly the most highly anticipated game since the release of Call of Duty: Modern Warfare 2 so for them to seriously under estimate the volumes of players that could be connecting/connected at any one time is.....well i won't lie it makes me feel like i've been robbed of £49.99
Not only is it going to be a massive MMO its also going to be home of possibly the entire worlds supply of Star Trek Nerds (myself included!!) so i say again - They should have seen it coming and beefed the servers up to stop this issue from happening.
I truly hope that everything todo with the servers IE connecting etc is fixed before release otherwise Cryptic are going to be in real trouble and the forums will be getting real busy with people complaining.
Possible still that the Star Trek IP is drawing attention faster and stronger than Cryptic have prepared for. Numbers and guesswork only go so far.
Anyone else getting this?
If anyone complains after that, then, to put it bluntly, theyre just dumb.
Usernames and passwords are case sensitive. If you still recieve an error, check your user and pass in your account panel, and contact accounts and billing.
OK . . . . . I am such an idiot. Still can't get in the game, but at least that problem is solved.
Thank You.
30 seconds is a bit extreme some times i need to pee.
Ofc it´s still beta so im crossing my fingers and hope that the otherwise most awsome devs will with the help of uz testers make it 100% awsome at lauch to the time of the next big bang
Cheers
KLINGONS ON THE STARBOARD BOW!!
unluckily for me the last game i bought and thought was launched too early was Vanguard
That game lasted 4-5 months, then servers closed and byebye
I HOPE they are a BIG team working on fixes
I truly hope. I like this game.
THAT IS A GOOD SIGN, ME HOPES.
You then either fail to adequately measure in closed beta the per-node populous or mismanage the initial configuration of the servers. It would be safe to say that every person who signed up for the closed beta WOULD be clammoring to get an open beta key. It is also safe to say that at a minimum everyone who has pre-ordered will be playing. Do you not have access to this number and then plan for a launch population of 2/3 or 3/4 of it? Could you not have gotten the percentage of server cap needed pre/post launch based from closed/open beta requests from city of heroes/villians and/or champions online?
Sounds to me like things were not thought through, or that marketing got ahead of development. I for one won't be jumping on any of that pre-order bandwagon or special subscription train until I can play the open beta for more then 1-hour. BTW, the servers crashed twice during that hour and I had to re-roll once from a failed recovery in the starter missions. Bug report was submitted.
Given the lack of capacity, there should be some sort of 5-minute idle timer imposed as mentioned previously. If you are not going to actively play then log off. There is already enough anomalous masses in space, it doesn't need more.
Just a quick reminder for those who do not unterstand the challenge that Cryptic are facing at the moment:
You can only get a fixed amount of people on a server (one (1) physical machine) depending on the efficiency of the gamecode and the power of the machine. To estimate the number of servers you need you need to estimate how many peolple at a time will play your game. That is really not easy due to different timezones around the globe and different popularity in certain parts of the world. Then you can calculate how many machines you need including those for backup. And these things are not cheap so you have to balance the amount of servers with you estimations. Otherwise you will effectively burn cash. That is also why there is usually no large stockpile of servers waiting to go live.
And this is exactly what we are experiencing now. We are in this estimating phase and as it turned out Cryptics estimations were a bit out. But this is a beta so everything is fine. I would not want to see "You cannot log in because the servers are full" when I actually pay 13 per month to play the game. To prevent that happening they stage this beta.
And to those who got their beta key from pre ordering STO: You have ordered a game that will go live at 02/02/10 and not as soon as you got your hands on your beta key. You have not paid for already playing the live game while they are staging the beta phase for all the mere mortals that have not pre ordered.
So sit back and relax. Things will get sorted out but it takes a bit of your valuable time.
But, Cryptic should get in contact with CCP the creators behind Eve Online, If they can have 45k players online at anyone time on a Single Server they are defantly doing something right, but i doubt that would happen, mainly because that is eve's strong Point and its proberly a corporate secret ect.
That is sort of what I was talking about. When you say "single server" you probably imagine a single physical machine which of course is the wrong thing to do. You cannot possibly put 45k people on a single machine.
OK... I get most of that...but it still doesn't answer my earlier post of "why are inactives allowed to sit in a server "spot"" i hope no one is just now realizing "oh, what exactly DID we set the timeout function to?" 30 seconds? a minute? 2 minutes? for pre-release any of those would have been expected and defensible. someone sitting in a game spot for 10-15 or god-forbid 30 minutes without making a keystroke or mouse click should absolutely GET THE BOOT!
You know who you are...get off the server!
People who will actually perfrom Beta-Work are watiing while you text your girlfriend, scratch your butt or even (ugh) go to the fridge for a third sandwich. Time to go for a run tubby and leave the gaming to people who are serious.
and you stop posting threads whinning about the whiners would be nice to..
So you have to implement it for beta and then patch it out again when going live which is a bit of wasted time. And all you can achieve with it is the prevention of situations that can and will happen when being live and the server capacity needed when being live is what you want to check with the beta.
As a huge Star Trek fan I am hoping for the success of this game and I will continue to play. the short comings of the game will be fixed as long as the fans of Star Trek and of MMOs due not abandon this game and as for content I am sure that Cryptic done there home work and we will see that they have done so when the game launches.
The unable to login issue is a good thing to find in beta, as it will let cryptic know how many players they can support per server/cluster and they can use that combined with the information on preoders sold and other marketing guesses to try and avoid the issues that exist with logging on atm.
This is what beta is all about making and changing the game so that when it goes live people get the best experience possible, which is the end goal.