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mefit1
Member Posts: 200 Arc User
(Flaming/Trolling comments moderated out. - BMR) , but I just paid 20mins ago for the lifetime sub and I am not getting anything promised from it ..........
(Flaming/Trolling comments moderated out. - BMR)
(Flaming/Trolling comments moderated out. - BMR)
We are the Borg , Resistance is Futile , be assimilated, thinking differently is forbidden !
Post edited by baddmoonrizin on
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The-Grand-Nagus
Join Date: Sep 2008
There should also be a console across from Admiral Quinn on ESD that gives you fireworks and an environmental suit.
Have you tried putting a ticket in to support?
If not, here you go.
https://support.arcgames.com/
Star Trek Online volunteer Community Moderator
Just about any Chinese or foreign made game that uses overseas banks. That can take a few days for the payment to clear.
Direct Message @ambassadorkael#6946 with the requested information. While unfortunate, this is a bug in the system. As some have said they've been hit by it. This is actually the second thread I've seen about it this week. The other one was about the Gamma Pack having the same problem. So you are not alone here, and support will work to fix the problem.
Although us mods do think similarly at times, we're all different folks, unless there's some kind of reality warp going on I don't know about. In which case I would ask who made a deal with Q. Joking aside I think a couple things need to be stated.
In regards to reporting bugs and posting on the forum, if a moderator edits your post or does something to it, there is a reason for it. We don't edit posts, close posts, or what have you without a reason for it.
In regards to bug posting, we don't permit bug reports in General Discussion as those bug reports would quickly get lost in the day to day banters and discussions that happen in the GenDisc category. It would also prevent the devs from seeing such a report and getting it fixed faster than it otherwise could have been. This is why we have separate parts of the forum specifically for bugs, broken down by platform and so on. If you have bugs then absolutely post them. I also pull double duty as a Bug Hunter that helps the devs hunt down bugs and reports them for fixing. I highly encourage folks to post a bug report, but there are proper ways and places to post them that we must insist be adhered to.
If a post is closed then it's because either it's in the wrong place, a duplicate thread already exists, other rules were broken in the thread, or something along those lines. Action is not taken unless there is a reason for it.
Now with all of that said, we will continue to help you as along as you need it. All we ask is that you give proper time to fix it properly for you, and things be kept civil.
Star Trek Online volunteer Community Moderator
To everyone else: the LTS is admittedly an expensive purchase. Unless you have had this same bug you can't say how you would react, so cut the OP a little slack.
The-Grand-Nagus
Join Date: Sep 2008
And that is why it's called a bug. It's not a common thing here. To my knowledge, the few cases I've seen cropping up here about it, have only been happening for the past month. SO even to the dev team it a new bug. One that takes the highest priority. I've been playing STO since it went free to play back in 2012. In the six years that I have been here, this is the first instance ever of this kind of thing happening.
So take a moment, relax, and realize, they will work to sort this out. Even with the fix they released, it's still not going to fix it for all, there still will be residual problems. Remember, they only have 2 ways to fix this. Get you the product you paid for, or refund your money.
While I understand you frustration over this. Something I have run into with Archeage and Blade and Soul, mainly on getting them the verify my purchase. Then there's Revelation Online, where they completely locked down the cash shop for a time, and prime currency there is still account bound, you can't sell it like you're suppose to be able to. Ranting at those that are trying to point you in the direction of getting it isn't going to help much.
And yes, I know someone that got hit by a problem like this. A new player I brought to the game in December. She went to make a purchase last month, she was level 45 and around the Cardassian arc in the story, clearly well past the tutorial. The system told her "You must complete the tutorial first." My friends and I that she talked to all said the same thing, "put a ticket in to support, explain what the problem is, and follow the steps they ask you to do. Then be patient, it may take them a few days to get it all sorted out." Add to this @ambassadorkael#6946, our community manage, i.e. support personnel, saw your problem and stepped in to offer help. So not only is support on your side, but so are the other players here.
I just go to the games website and purchase if I can. For STO, I'll go through Arc. I've never actually used Steam for anything other than a game launcher. Also, because of the thing I mentioned with Revelation Online there, who found out people can use fake, or "illegal" currency to buy their prime currency, is prime reason to never use Steam for anything more than a game launcher.
You will get your subscription. Be calm, be patient.