Starlight Parcel Items

araneax · December 2016

miasmat said:
zkorinn, you should open them. You'll get credit for the ones you opened.

=(

I am at work... and i do not think i ll make it back home in time to do that , now.

Awww ...missed opportunity * cries in croatian *

darkheart · December 2016

null
On ps4 i bought 40 parcels the 1st day, as of 3:20 am I have not received any back.

The original message did say "tomorrow" would be when accounts are credited, so just in holding pattern I guess.

b0newyrm · December 2016

miasmat said:
zkorinn, you should open them. You'll get credit for the ones you opened.

Do the credited ones stack with the unopened ones? Or if I still have unopened ones they'll consume one more bag space?

miasmat · December 2016

b0newyrm said:

miasmat said:
zkorinn, you should open them. You'll get credit for the ones you opened.
Do the credited ones stack with the unopened ones? Or if I still have unopened ones they'll consume one more bag space?

They should stack since they're exactly the same item.

regenerde · December 2016

miasmat said:
zkorinn, you should open them. You'll get credit for the ones you opened. We'll be sending out Starlight Parcels over the course of 12/22, but there are a LOT to send, so it'll take some time, probably most of the day. You should be getting one Starlight Parcel for each one you opened between 12/15 (when the festival started) and when your shard gets the fix applied (midnight an hour or so ago for Xbox and PS4, at the start of the maintenance tomorrow for Dragon and Drider).

thank you!
and not trying to derail this thread, but anything new about the Winter Festival companion and the Light of Simril active bonus appearing to not work properly issue?

zokrinn · December 2016

miasmat said:
zkorinn, you should open them. You'll get credit for the ones you opened. We'll be sending out Starlight Parcels over the course of 12/22, but there are a LOT to send, so it'll take some time, probably most of the day. You should be getting one Starlight Parcel for each one you opened between 12/15 (when the festival started) and when your shard gets the fix applied (midnight an hour or so ago for Xbox and PS4, at the start of the maintenance tomorrow for Dragon and Drider).

Thank you for the trusted information. Took me a second to figure out how you would know that, until I saw the Dev tag by your name. Thanks again!

lordseth1985 · December 2016

Hoe this fix really solve this problem... when my guildm8 told about this "bug" i just hold my wallet and still wait to the fix be deployed. THEN, after maintenance, I will spend any cash on zen. And only if the bug is really fixed btw.

kclowe · December 2016

Lol. PWE and refunds. Lol. Let me know how that goes? I didnt get any of my 60 I bought. And never expected too.

sorce · December 2016

miasmat said:
zkorinn, you should open them. You'll get credit for the ones you opened. We'll be sending out Starlight Parcels over the course of 12/22, but there are a LOT to send, so it'll take some time, probably most of the day. You should be getting one Starlight Parcel for each one you opened between 12/15 (when the festival started) and when your shard gets the fix applied (midnight an hour or so ago for Xbox and PS4, at the start of the maintenance tomorrow for Dragon and Drider).

But if we dont open them, will they still be bugged?

stoxy666 · December 2016

so when exactly are we being reimbursed? up to 48 hours after the update?

missdayum · December 2016

Sooo how man hours from now on the XboxOne? Getting confuse with the 12AM PST PT midnight circus.

miasmat · December 2016

confusedpoof said:
But if we dont open them, will they still be bugged?

The fix applies at the moment the parcel is opened, so existing parcels will NOT be bugged when they're opened AFTER the fix has been applied to your shard. So if you're on Balor (PS4) or Lich (Xbox) go ahead and open your parcels now to get the fixed rewards. If you're on Dragon or Drider, open them before the maintenance and you'll get the wrong rewards but you'll also get a replacement one delivered after the maintenance.

So in all cases, go ahead and open them!

miasmat · December 2016

missdayum said:
Sooo how man hours from now on the XboxOne? Getting confuse with the 12AM PST PT midnight circus.

XboxOne has already had the fix applied (about 2 and a half hours ago from me making this posting). Go ahead and open the parcels on Xbox to get the updated rewards. Replacement parcels for ones you've opened before 2-ish hours ago on Xbox will be delivered over the 24 hours or so.

miasmat · December 2016

stoxy666 said:
so when exactly are we being reimbursed? up to 48 hours after the update?

I can't give you a specific time estimate. When I get into the office in the morning, I'll start sending out the replacements for Xbox and PS4. When those are done and after the Dragon maintenance, I'll send out the replacements for Dragon. Then later in the day, after the Drider maintenance, I'll send out the replacements for Drider.

But now I must sleep so I don't make fatigue-induced mistakes in the morning.
My advice for all shards is to open your parcels now. Either you'll get the updated rewards (Xbox and PS4) or you'll get a replacement later (PC).

cscriv79 · December 2016

missdayum said:
Sooo how man hours from now on the XboxOne? Getting confuse with the 12AM PST PT midnight circus.

Looks like about 8 hours from now, should start receiving replacements from about 6pm GMT on wards (with amount to give out may not get them until tomorrow?)

h4tesauce · December 2016

itis 4:21 am PST I have opened dozens of parcels since the bug occured. Haven't received anything. The last ticket about this I sent days ago when I realized something was wrong. Their support keeps replying "Its by design" Seems to me like these idiots have no idea what they are doing. GL I hope you get your items back.

blackjackwidow · December 2016

THIS is the way things should be handled. Thank you so much to the people who decided to fix it by replacing parcels (meaning double the gifts to exchange for everyone), to @nitocris83 for the timely updates and communication, and to @miasmat - sounds like you have the daunting task of finding the number opened and sending out the replacements. Thanks to all for your hard work on this issue.

x8sharrock3x · December 2016

I have to open 105. Over the start of the event and still no replacement should I send email to support or will they know and just send them.

xxttghdxx · December 2016

Thankyou guys for for the hotfix its appreciated.But please test before releasing.

cscriv79 · December 2016

x8sharrock3x said:
I have to open 105. Over the start of the event and still no replacement should I send email to support or will they know and just send them.

It will only be parcels from zen market and not starlight bags from gift exchanges.

missdayum · December 2016

miasmat said:

missdayum said:
Sooo how man hours from now on the XboxOne? Getting confuse with the 12AM PST PT midnight circus.
XboxOne has already had the fix applied (about 2 and a half hours ago from me making this posting). Go ahead and open the parcels on Xbox to get the updated rewards. Replacement parcels for ones you've opened before 2-ish hours ago on Xbox will be delivered over the 24 hours or so.

Aaaah cheers will do. So we get them via mailbox right or at reward agent?

nameexpired · December 2016

Appreciate the action, nevertheless I feel so helix'ed because I cannot get home in time to open the parcels I already have.
75 parcels sitting in my inventory. Unopened.

Damn, if the Gateway were still working I could open them from the office (that's the place where I am to earn the money to pay your salary)

I know, whatever you do, you can not make it right for all. No bad feelings this time.

kreatyve · December 2016

x8sharrock3x said:
I have to open 105. Over the start of the event and still no replacement should I send email to support or will they know and just send them.

They will know to send them. It will just take some time.

nameexpired · December 2016

Given the nature of the bugfix(PC) and human nature I wonder how sales of the parcels skyrockets, as you basically might get possibly 2x the reward. Before and after the maintenance.

kreatyve · December 2016

From what I read, they will start sending out rewards in the morning in California. It's still extremely early there, and there are a lot of rewards to send out. Please be patient and wait until tomorrow before you start complaining about not getting them. It is going to take a lot of time.

Also - they are only compensating for parcels OPENED prior to the fix. Unopened ones will not count.

lowjohn · December 2016

ceawyn#8619 said:
How are we being credited? Do we need to do anything special to receive the credit? Do we need to claim the credit or anything of that nature? I spent a fair amount on zen to buy parcels for this event and I am hopeful there is some form of compensation in the works.

Like the top post and the dev posts in the thread say, the replacements will be mailed to your in-game mailbox, later today. XBone and PS4 players will be getting theirs first since they got the fix first (they got the fix about 7 hours ago. Parcels will start flying once the Cryptic people are in the office this morning, which should be right around now), then after PC maintenance (which starts in 15 minutes) PC players will start getting theirs, and then after the Russian language maintenance (which starts a few hours from now) the Russian players will start getting theirs.

crizpynutz · December 2016

Thank you for the fix and the compensation - yay!

Starlight Parcel Items

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I am neither here nor there, for I am NevrCene

I am neither here nor there, for I am NevrCene