Been trying to get a straight answer from them myself. They said the try the force-verify. Which I did. Then yesterday they said to uninstall and re-install. 16 gigs later loadout trays are still messed up. It's been four days since my first ticket, with no luck at all. Thanks Cryptic great game I can't play. :/
Loadout has been bugged for me for at least 3 days now. Multiple tickets sent in and all they've suggested is to force verify when logging in. It didn't help at all. :/