Bad service is a universal language. Being someone who does capacity planning, this is just plain stupidity. Someone had to be looking at the fact this is memorial day weekend and thus the stress on the servers was going to be much more than even a typical weekend which is already much greater than that of a week day on…
If he says he's stuck in lag, you being in and stuck in lag doesn't really do much for you does it, other than be pissed off just as much that you can't do anything. So lay off.