Cause they TRIBBLE up the whole update on ps4 from support you hear only bla bla totally unprofessional company only focused to sell their zen. Give us your money and if you have an problem youve got a problem.
Thats the first thing i do before i ask for support. Router gets every day an restart. I reinstalled the game i reinitialised my ps4 I took a brand new ps4 I did everthing the support of perfect world and sony said.