I also am experiencing very long load times, and that's between maps within the same mission. it can take on the order of minutes between map transitions.
All i've received for my ticket so far has been a form response. Hasn't been updated by an actual person yet. I noticed the queue's keep growing in size, makes me wonder if those numbers are even right.
it changed for me too. Although at first the queue was low (around 3 waiting) eventually i'd make it to slot #1 and then the same thing would happen with progress 0.0%. Now i'm being queued around #46, my client would log out way before i got to #1.
just tired again a few minutes ago, no luck same behavior. -- WAITING TO PUBLISH -- *Long Queue Wait* then -- CURRENTLY PUBLISHING -- then Progress: 0.00% and it just sits there. will sit here until the client logs me out for inactivity.