I've only seen one person in ESD chat say that they've received a refund of any kind, and it appeared to be solely in Zen - they reported having approx 30k Zen at the time. As so many here are saying they've been denied, is it possible they've sorely underestimated how many Mac users there are, and misbudgeted for the…
Just came in to post about my own experience, and am both glad and disappointed that I'm not alone in this. To make matters worse, I manually cancelled my account on the 5th, yet still got billed on the 10th! So far no comment from them on this matter. Like others, I tried to find a way to play when the client broke in…
Just popping in to see if we've had any more official responses, yet all I've seen is one comment being moderated. Ah well. I moved from PC to Mac at home over a decade ago, and have not regretted it. I still don't regret it even with this happening, and I won't be buying (or otherwise obtaining) a copy of Windows to…
Supporting Macs really isn't as hard as some people are making out. With very few exceptions due to Hackintoshes, the hardware and drivers being used are completely predictable; that's how programs like Cider can be used so simply. Also, the weird idea that using VMWare or Parallels means that the code is running on…
"We will be reimbursing any Zen that was purchased through Arc or Steam between October 1, 2015 and today to your Arc Account Balance." What makes you think I'll want to risk playing any of your other titles after being treated like this? Refunds should be complete! Hell, I've sunk more money into this game since the…
I don't know if I have the pack or not, because I deleted my old install as part of Standard Repair Technique #1 - if software fails, delete & re-install. Well, the game still won't re-install - the small file that's supposed to download the rest of the client runs its self-check, then hangs up. Any ideas?