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malwiz Arc User
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I'm just sad this wasn't given to people who came back, like a week ago. Like I did. Yay for timing.
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To be fair regarding the enterpise episode and then QWho, with them not knowing about the borg. That's time travel stuff for you. When we WATCH TNG, First Contact hadn't happened yet, therefore the events of that episode hadn't happened yet. When we watch Enterprise, it had happened, and time had been altered, round and…
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What about new ships, do I need to do that, or is my old T5 ship as good as any newer one?
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No one expects them to be read overnight. But I think expecting account breaking problems, problems preventing play. Problems that are THEIR fault. To be fixed in less than a month, maybe even less than two. But no.
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No, I got a single response, its still in my inbox as a threaded email conversation, saying that I may be getting long logon queues. After submitting a ticket with an account linkage, problem. So no, spam folder is not an issue, they aren't reading tickets or responding with help. Period. That email address is exactly…
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Best to get the money he can back now, he's likely stuck with a broken account for good now, like so many others, and myself. Likely, you are in the same boat as me. I stopped playing before linking PWE and cryptic accounts became mandatory, their system failed the linking process and now you have a new STO account for…
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On the order of months and months and months. Nearing three months for me, a paying customer to the tune of $500. Should I expect a full year wait?
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The answer to your number one is simple. The people you are actually talking to are volunteer geeks who like to help, but are mostly incompetent. PWE has no professional support to help you, and never will. I just hope you don't have a billing question, because then you get totally hung out to dry.
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And good luck dealing with it, in any way. There is no billing department you can 'talk' to. Just a single email based ticket system, they won't respond to. I suggest calling your credit company and demanding chargebacks. Wouldn't be the first time PWE stole from someone, I should know.
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Wow, they actually replied to you? I'm getting near to two months now waiting on a response. All I've heard so far is "We are aware there are logon queues." which has zero relevance to my ticket. $500 I've spent on this game, I'm locked out, and I'm pretty sure the 'I got my account relinked properly', few as they may be…
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The chances of getting help, or even a response from PWE is slim to none, I'd suggest just finding another game.
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Its too bad not all of us have that options. Some (most?) of us are just out of luck indefinitely.
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Not only that, if they ever do get back to you, you'll have to choose to get rid of either the neverwinter account or the cryptic account. You won't be able to keep both. As a previous poster on this thread mentioned.
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At least you got a response, well over a month for me. Not a damn word. I'd love to play their game, and have access to the $500 I spent on it, but no. I'm recommending to everyone that they just give up, move on to a better company. If you have any more problems, there is a good chance you will end up in the same boat as…
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You will never hear back from them. Time to find a new game.
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Another full week gone by, still no response. No better than common thieves.
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A month and a half now, completely unable to access my paid content. Just give up, there is no support, just a pump and dump scheme.
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And best of all, trion worlds actually has a support staff. You can get them on the phone, you don't have to send an email and pray.
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give up and find a new game, you won't get a support response, and better to not buy anything anyway, if you ever have a problem with your account, it'll juts be gone, no chance for support.
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Regardless of what is there, don't give them any (more) of your money. If you ever have a problem with you account, it'll just be gone, no hope of recovery. They have no support.
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And in a few months, it'll still be unresolved, and probably not even responded to.
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The forum "Admins" are just volunteers who enjoy being censors. And no one from support comes here, or talks to them. You will not get help, just as I have not, or many others for weeks and months. One person here has been waiting since december, thats the better part of a year. You might as well find another game.
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Or anyone elses problem. Customer Support from PWE is a myth, doesn't exist.
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Not in the slightest, came back after a long time away. Their system messed up the account linkage, and my cryptic account with lifetime, and nearly $500 of content is not accessible. Been waiting a month now for support responses. It's gone.
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I do know, they've lost hundreds of dollars of potential income from just me, so they are really shooting themselves. I'm done trying to get my account back now, it's been over a month, it is not possible. I'll be moving on to another game, Rift went f2p this weekend. Come join me? PS. Astro-Turfing is the process of…
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On other PWE forums there are numbers for Board Members and major management, but that's just a waste of time. They do not care, and can do nothing about it. I do know, they've lost hundreds of dollars of potential income from just me, so they are really shooting themselves. I'm done trying to get m account back now, it's…
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And be prepared to wait at least a month.
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This is the most absurd argument I have seen in a long while. 1. I received no notice that this forced merge was happening. So you are basically saying if I choose not to use a product for a while, I should just lose access to that product, despite the hundreds of dollars I paid for it? 2. Wait your turn? How is it…
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That email address is the ONLY option for support, it is what I used, and it is worthless. May have been good months, or years ago, but I am convinced now there is no staff on it. How many weeks should I be patient for? Or soon months? I've given them nearly $500 over the course of my play, and refusing to respond to this…
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Do not spend money with this company. If you ever have a problem with your account, you have no way of contacting support. They offer a single, ticket submission system that they do not read or respond to. I've been locked out of my account for nearly three weeks now, due to a problem with their PWE/Cryptic linkage…