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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Unable to login to support

shinkintsurugishinkintsurugi Member Posts: 4 Arc User
edited June 2013 in Windows and General: PC, Network, and Other Technical Issues
I'm unable to arrive at the login page for PWE's support in order to update a previously created in-game ticket, so I submitted a ticket to address the fact that I can't login in order to address my original ticket.


Technical Issue #2: Support ticket responders seem to have difficulty understanding the issue and give unrelated responses.

Technical Issue #3: My original ticket, created in-game 3 days ago. I would like the GMs to know that I am still interested in resolving the issue mentioned in that ticket.


This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~Askray
Motto: I'm just playing the cards I'm dealt, one Ace at a time.
Post edited by shinkintsurugi on

Comments

  • askrayaskray Member Posts: 3,329 Arc User
    edited June 2013
    Please do not post private communications on the forums as it's against the community rules to do so and thus why your post was edited.

    You should also be getting their replies via e-mail as well to the e-mail account on file. You can directly reply to those and it'll update your ticket as long as you leave the subject line intact. :)
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • malwizmalwiz Member Posts: 45 Arc User
    edited June 2013
    The answer to your number one is simple. The people you are actually talking to are volunteer geeks who like to help, but are mostly incompetent. PWE has no professional support to help you, and never will. I just hope you don't have a billing question, because then you get totally hung out to dry.
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