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What is the Arc Client?
Install Arc
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machine5#5794 Arc User
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Thank you for the advice. I opened up 8 slots and it worked. It took up 5 slots after claiming. I appreciate your help.
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This is completely broken for me. I get "inventory full", "requirements not met" and "need to complete tutorial" errors. This is across multiple characters, mostly all are level 65. Starfleet, KDF it doesn't matter.
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They finally fixed this. Customer support did not communicate very well in the process, but it works now.
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I encountered the same issue. Highly illogical. ;)
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I guess they haven't heard about CI/CD pipelines yet, or blue/green software deployment strategies. You would think that a SaaS online game provider that high availability would be a good idea. Nowdays a 5.5 hour downtime is like an eternity. Maybe they need to reboot their mainframes. LOL! :)
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Support was able to revert me back to my Epic account and all returned (except the promo items). When everything was gone, I did notice the promotional items showing in the store.
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I opened a ticket and Arc support disconnected the linkages to my Epic account. They told me to re-link at login to my Arc account. I did that and EVERYTHING is now gone. I lost my game progress, my characters, items, zen, and everything. Hopefully they can restore the original linkages to Epic. At least for me, the promo…
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There isn't anything under the items tab and my tab list stops at personnel. I don't have a promotions tab at all. Yes, I completely logged out, shutdown and rebooted. Nothing appeared. I did open a "I redeemed this code, but now I can't find it anywhere!" ticket.... :) They asked if there was a connection set up with Epic…
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Thanks Jenny, I checked the redemption status and it is registered. It shows the product (Steelseries S21Giveaway PC), game (Star Trek Online), server name (N/A), character name (N/A), date (10/21/2020) and platform (N/A). Too many "N/A"s make me think it's broken. I can't find anything added to my game when I login.…
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> @jennycolvin said: > You actually don't need anything but the website to redeem the code. > Just visit https://www.arcgames.com/en/redeem > > You will get a 404 message when you click on "Submit", but don't worry: it's just because the link goes to a page that does not exist. > The code will be redeemed and you'll find…