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federationhq Arc User

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  • Hi this is a new bug for me that has only started 2 days ago. The character is Jules@federationhq The fault started when I swapped to a talaxian engineering intel officer. It hasn't stopped since! I loose my space doffs upon moving maps, changing Boffs, skilling or promoting boffs, and sometimes I can't even see that I…
    in Assistance needed to track down loadout issues Comment by federationhq November 2014
  • The not showing up in all, but showing up in the individual section is a bug that's been around for ages. In the past things would take a while (maybe a couple of hours max) and then show up in the all search. Frustrating as it essentially turned it into a blind bidding war in order to get your items at a selling price,…
    in Items not appearing on exchange Comment by federationhq October 2014
  • HUGE credit to Peanut Labs for fixing this issue, it appears there are some issues occasionally with where tickets end up which can cause delays. So I've not had the best of experiences, it's taken a month to sort out, countless emails and lots of banging my head against the wall. It can be incredibly difficult to get…
    in Peanut Labs - RANT Comment by federationhq November 2013
  • Update. So I continually have been blown off by perfect world, their stance has been (I'm paraphrasing here) "not our problem, you deal with it". I intend on carrying forward the complaint as quite frankly I don't think that's good enough. I have however FINALLY had a victory, I emailed support@peanutlabs.com and copied in…
    in Peanut Labs - RANT Comment by federationhq November 2013
  • I understand what you are saying, I'm a firm believer in the power of numbers and helping each other, but there are certain things that require an employee of the business to act upon it. I have been conned out of real money. This isn't something that you or other forum members can alter for me, it's something that…
    in Peanut Labs - RANT Comment by federationhq November 2013
  • Thanks for the advice, I understand what you are saying. I think the thing for me is I have been misled into spending money because of perfect world and peanut labs and neither of them are willing to honour what I believe they are contractually obligated to do. More over the complete lack of customer services has left me…
    in Peanut Labs - RANT Comment by federationhq November 2013