I finally got a reply back from support stating that there was a technical problem with stipends in april and I may have received a double stipend. The problem is I didn't even resubscribe until Mid May and still have not received my stipend. So here goes another round of waiting for support to reply back and hoping they…
I am having the exact same problem. I am subscribed to STO and when I go into my account it says inactive and when I try to log into STO or Neverwinter I get a message saying unable to authenticate.