*yawn* welcome to IT issues. Work in the field long enough and you can look at the trace routes and see where the next hop issue is an internal router that is not answering back to the external routes. Have fun with that BGP :D Looks like they changed peering points and the BGP to whatever they use internally (likely…
Working in IT infrastructure I can tell you its common to have external issues take down your apps/sites... probably not even a crypitic/pwo issue. If its an external routing/peering issue it just is what it is unless you change providers...