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Do NOT discharge your ships, the C-Store is broken
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Member, NoReporting Posts: 178,019 Arc User
The C-Store is broken.
If you discharge for one characer your Galaxy X or your Excelsior, or perhaps your Nebula or any other ship previously purchased from the C-Store, you CANNOT get it back again for free.
The C-Store will try to charge you Atari Tokens AGAIN for your previously purchased ship.
With all the new ships being released as well as shuttles, and now the craftable Delta Flyer, we need more free ship slots. But when I discharged the Galaxy X and Excelsior for one of my characters, the C-Store no longer says "Claim Free Item" for either ship, but now wants to charge me 2000 and 1200 Atari Tokens, respectively, or 500 Marks of Exploration at Ship Requisitions for the Excelsior.
So DON'T DISCHARGE YOUR SHIPS until the C-Store is fixed.
If you discharge for one characer your Galaxy X or your Excelsior, or perhaps your Nebula or any other ship previously purchased from the C-Store, you CANNOT get it back again for free.
The C-Store will try to charge you Atari Tokens AGAIN for your previously purchased ship.
With all the new ships being released as well as shuttles, and now the craftable Delta Flyer, we need more free ship slots. But when I discharged the Galaxy X and Excelsior for one of my characters, the C-Store no longer says "Claim Free Item" for either ship, but now wants to charge me 2000 and 1200 Atari Tokens, respectively, or 500 Marks of Exploration at Ship Requisitions for the Excelsior.
So DON'T DISCHARGE YOUR SHIPS until the C-Store is fixed.
Post edited by Unknown User on
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I have had this problem for a while now not having enough space for the ships/shuttles and getting rid of them only to find i cant reclaim the thing i paid Real money for
He posted it Saturday. I hope it gets resolved soon.
Wonder if those of us that did discharge a purchased ship, and actually re-purchased it, if we'll get credit or a refund for it...
Saith?
Make sure your ticket gives all needed info: "Previously bought my Supershipclass, discharged, then had to re-buy and it took my tokens, please check into this" <- or words to that effect!
I receieved some emails this morning that my GM ticket has been updated, but I cannot see any details. I am not seeing my Tokens credited back either.
Must be only affecting some...
How about this? I will purchase NOTHING from the C-Store until my previous purchase of account-wide ships is returned to me.
Cryptic is only shooting themselves in the foot with glitches like this.
How do you know that a glitch will not remove your purchased ship slots in the future? Or additional character slots? Or even anything you purchase?
Do you know how many character slots you have? Do you have to track them yourself, and then write tickets anytime something is amiss?
The C-Store has absolutely no separate record or receipt of what you purchase. Previously, the term "purchased" or "already owned" appeared in the C-Store if you, ahem, purchased it.
But I know I purchased the Galaxy X and Excelsior from the C-Store, and now, due to this glitch, there is no record of that in the C-Store. Not good business, Cryptic!!!!
Not true. Cryptic GM's can check your account and check if your account is indeed flagged for these purchases.
Honestly though - ick. Nothing like getting dinged multiple times for those ship prices.
Blak
Why dont you get a ship slot when you purchase a ship?
would seem like the most logical thing to do. Kinda like buying the third family sedan, and then needing to make a garage for it.
Okay, let me clarify:
There's no separate record that the player/purchaser can see.
And the GMs can check my account? When will they? I've been putting in tickets for missing Friend Referral rewards (photonic officer, 400 Atari Points, title: recruiter) for two months, and now this glitch, but all I get are automated responses.
Correction: automated NON-responses.
After you buy items they will go there also.
Whom can we get purchase details from? I want a report that shows what Tokens I spent on what dates for what item.
Thank you.
You should get an email for everything you buy on your account.
You get an email confirmation when you buy Tokens. You do not get one when you use the Tokens in the store.
They aren't going anywhere!
And when Cryptic (conveniently or otherwise) loses those records? The present case is already an example of not handling that information well. I wish I'd read about this bug before buying the TOS pack.
It's a case of the game being unable to find the record- not necessarily that the records are gone (just the connection). Billing still exists if they're requesting tickets about the issue.
Lucky to even get automated responses in my opinion, Cryptic/Atari customer service is sadly lacking in this regard.
From the C-Store Transaction History thread on March 7th, page 2:
This doesn't seem right. Are you actually putting in Atari support tickets or doing something else like a bug report or an in game request for GM help? Even if you get some form of automated response you're not happy with, you can always reply to it to escalate it. Other than the day or two waiting for them to get to it, the fix should be near automatic then with only some back and forth possibly required if they miss adding one of the rewards.
I'm just skeptical when someone's claims would indicate that I've been so lucky by receiving the only helpful support personnel every time I've needed help.
Change the red part to a will not and you will see quite a few happy customers.
Thanks for bringing this to our attention. I'll let the team know and we'll sort out what the problem is as quickly as possible.
I apologize for any inconvenience this may cause.
Thead to the issue was moved to here
http://forums.startrekonline.com/showthread.php?t=208563&page=3
Although its been 5 days now as far as I know and still not fixed and since it was a paied for transaction they need to get this fixed quickly.
There is currently no service for this, sorry. As Asakara posted, this is currently how it stands.