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"Unable to transfer Character"

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited June 2010 in PC Gameplay Bug Reports
Hi All.
Okay, so I've had no problems with STO up until now. I filed a ticket with Support 3 days ago and still no response.

As of 3 days ago, whenever I try to dock at Earth Spackdock then I get an error saying "Unable to transfer Character." then I'm booted from the server and taken back to the Character screen.

Any idea's how to fix this?!
Post edited by Unknown User on

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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    This is ridiculous.. now on the 4th day of this still occuring. What is the point in having a Support Department if it takes days to answer... May as well put a note saying "We don't care if you have issues with STO - Figure it out for yourself!"
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    did you submit your ticket as a bug report or as a gm request? bug reports do not get respond to.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I did both :(
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I am getting this too... opening ticket now.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Good luck getting a response... STO Tech support is pathetic.

    Luckily (For me) I tried it again last night, and after ithe patching update completed then mine was working fine again - still no response from Tech support for the ticket I submitted 5 days ago.

    Best of luck with it.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    yeah, I have no response as of yet, and the character is still not able to do jack...

    newest GM help request/ticket is #892,139 and #892,141.

    as a side note, do you know I have a ticket open with customer service (through CO)... for 208 days.

    Yes, 208 days with NO action.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    What the...

    I think they miss the point that STO is subscription based.. WE pay not only for the game but so that we are able to get assistance when needed.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    yeah, I can agree on that statement.

    either they are running with like one support person, or well... I hate to think a full support staff is just so backlogged.
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