Connection problems to STO

Comments

• choulee

  choulee#3771

  Member Posts: 10 Arc User

  October 17

  I post this to cheer you up. We're in a worst situation
  Greetings from Greece.
  
  
  
  
  
  

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• juldrew

  juldrew#1730

  Member Posts: 1 Arc User

  October 18

  Greetings from Germany.
  
  Same problems here.
  
  I've sometimes luck to log in with switching the "Game Proxy" in launcher option Off/EU/Off...
  
  
  PS C:\Users\juldr> tracert patchserver.crypticstudios.com
  
  Routenverfolgung zu patchserver.crypticstudios.com [208.95.184.200]
  über maximal 30 Hops:
  

  1     3 ms     3 ms     2 ms  fritz.box [192.168.1.1]
    2    19 ms    13 ms    13 ms  p3e9bf122.dip0.t-ipconnect.de [62.155.241.34]
    3    27 ms    28 ms    26 ms  f-ed12-i.F.DE.NET.DTAG.DE [62.154.16.158]
    4     *        *        *     Zeitüberschreitung der Anforderung.
    5    40 ms    36 ms    40 ms  be3763.ccr41.fra05.atlas.cogentco.com [154.54.76.209]
    6    35 ms    32 ms    35 ms  be2889.ccr42.fra03.atlas.cogentco.com [154.54.77.81]
    7    36 ms    36 ms    35 ms  be5160.ccr41.ams03.atlas.cogentco.com [130.117.3.66]
    8    35 ms    36 ms    36 ms  be12194.ccr41.lon13.atlas.cogentco.com [154.54.56.93]
    9   130 ms     *      109 ms  be3487.ccr51.lhr01.atlas.cogentco.com [154.54.60.6]
   10   106 ms   106 ms   163 ms  be3393.ccr31.bos01.atlas.cogentco.com [154.54.47.141]
   11   120 ms   113 ms   111 ms  be2322.rcr51.b002133-1.bos01.atlas.cogentco.com [154.54.25.22]
   12   114 ms   110 ms   110 ms  38.140.157.34
   13   121 ms     *      114 ms  198.49.243.237
   14   118 ms   124 ms   117 ms  patchserver.crypticstudios.com [208.95.184.200]
  

  
  Ablaufverfolgung beendet.
  

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• wylan

  wylan#9758

  Member Posts: 11 Arc User

  October 18

  For the past 3 or 4 weeks this problem became even worse than before. If the game manages to connect to the account server and get to the character selection screen at all, then it either fails there and you can try again and again, or you manage to log in but you need to wait at least 5 minutes after every single map change before you can even move. Doing daily TFOs for event progress is only possible if you're lucky enough and you get through all of this, but in the last 10 days it only succeeds about half of the time, meaning where you could make 10 days progress you can only make 5 now. And even that takes 1 hour for things that normally take 10 minutes. This game is completely dead now and turned into a waste of time for absolutely no reward.

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• kaelyssara

  kaelyssara#8284

  Member Posts: 3 Arc User

  October 28

  Any changes for you guys? I hoped that the new patches might solve the server issues, but until now I have a lot of probems to play this game.
  
  The problems started for me with the patch from 9/17/24 (iirc). Since that patch I have sometimes problem to get connected to the login server and even if I manage to get into the game, every map change freezes my toon on the spot for about 20-30s. After that I mange to move around. This repeats itself on every new map change.

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• strek75 Member Posts: 2 Arc User

  November 2 edited November 4

  (Flaming, trolling comments moderated out. - BMR)

  Post edited by baddmoonrizin on November 4

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• wylan

  wylan#9758

  Member Posts: 11 Arc User

  November 3

  kaelyssara#8284 wrote: »

  Any changes for you guys? I hoped that the new patches might solve the server issues, but until now I have a lot of probems to play this game.
  
  The problems started for me with the patch from 9/17/24 (iirc). Since that patch I have sometimes problem to get connected to the login server and even if I manage to get into the game, every map change freezes my toon on the spot for about 20-30s. After that I mange to move around. This repeats itself on every new map change.

  
  Try to change "gameplay proxy" to US at Options on the launcher. This helped me lately, although today it is the launcher itself that doesn't want to work properly. If the launcher lets you launch the game though, chances are the US proxy setting will eliminate most of the connection issues, if you haven't had it on already. Before this, I had also cleared all the cache folders of the game to try and make sure no corrupted files remained in them. For about 3 days that brought minimal improvement, then it didn't help anymore so that's when I dug deeper in these topics and found the US proxy solution suggested by someone. Along with the proxy setting, I suggest clearing the cache folders too, just in case it really helps.

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• wylan

  wylan#9758

  Member Posts: 11 Arc User

  November 3 edited November 4

  (Flaming, trolling comments moderated out. - BMR)

  Post edited by baddmoonrizin on November 4

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• michaelsdst Member Posts: 108 Arc User

  November 9

  Same here.
  
  C:\Users\Michael>tracert patchserver.crypticstudios.com
  

  Tracing route to patchserver.crypticstudios.com [208.95.184.200]
  over a maximum of 30 hops:
  
  1 <1 ms <1 ms <1 ms 192.168.74.11
  2 <1 ms <1 ms <1 ms 192.168.1.1
  3 2 ms 2 ms 2 ms 145.236.238.248
  4 2 ms 3 ms 2 ms 81.183.3.6
  5 3 ms 2 ms 2 ms 81.183.3.165
  6 * * * Request timed out.
  7 8 ms 8 ms 8 ms vie-sb5-i.VIE.AT.NET.DTAG.DE [217.239.40.157]
  8 * * * Request timed out.
  9 14 ms 14 ms 14 ms be3462.ccr22.muc03.atlas.cogentco.com [154.54.59.182]
  10 20 ms 18 ms 19 ms be5517.ccr41.fra05.atlas.cogentco.com [154.54.62.125]
  11 38 ms 38 ms 39 ms be5340.ccr42.ams03.atlas.cogentco.com [154.54.62.210]
  12 105 ms 105 ms * be12488.ccr42.lon13.atlas.cogentco.com [130.117.51.41]
  13 104 ms 105 ms 105 ms be2101.ccr32.bos01.atlas.cogentco.com [154.54.82.38]
  14 100 ms 100 ms 100 ms be2378.rcr51.b002133-1.bos01.atlas.cogentco.com [154.54.25.130]
  15 106 ms 106 ms 106 ms 38.140.157.34
  16 114 ms 104 ms 109 ms 198.49.243.237
  17 106 ms 106 ms 106 ms patchserver.crypticstudios.com [208.95.184.200]
  
  Trace complete.

  GIVE US THANK YOU FOR GIVING US THE TYPHOON! Enough said...

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• wylan

  wylan#9758

  Member Posts: 11 Arc User

  November 9

  Putting the solution to the launcher autoupdate fail here too, in case people here don't find the other thread:
  
  Use any VPN to get a random IP address temporarily for the time needed to do the launcher update. (Not going to recommend any software here because I guess that would be against the rules.) Once you're connected to any address, start the STO launcher from Arc, Steam or from GameClient.exe as you normally would. It will be a bit slower than usual, but it will at least do the update and the launcher will start. If it still doesn't work, make sure you didn't get connected to an IP address from Germany for example (since Telekom is one of the providers whose network has this issue connecting to Cryptic servers). So this might need a few tries but for me this worked on first try.
  
  Now once the launcher is running, wait until it does the patch as well, and when it's done, you can disconnect from the VPN if you otherwise don't have connection issues. If you do, either keep the VPN on or use the US proxy setting in the Launcher's Options menu. That will stop the account server connection, SNR, rubberbanding issues ingame.

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