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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Unable to login via Steam

spiritbornspiritborn Member Posts: 4,264 Arc User
in Windows and General: PC, Network, and Other Technical Issues
When I try to log in via steam (and before you ask shorts to bypass this won't work) I get this message "Unable to authenticate:exceed timeout while waiting for steam login ticket"

Is anyone else getting this problem?

Comments

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    ranger19822109ranger19822109 Member Posts: 9 Arc User
    Same with my account :(
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    spiritbornspiritborn Member Posts: 4,264 Arc User
    ranger19822109 wrote: »
    Same with my account :(
    Well that suggests then it's not limited to my account which is both a good and bad sign.
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    baddonut2015baddonut2015 Member Posts: 7 Arc User
    Me too
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    captwcaptw Member Posts: 492 Arc User
    I woke up to the same issue as well, my Steam is logged in, I do in fact have internet connection. "unable to authenticate: Exceeded timeout while waiting for steam login ticket". Literally after hitting the "PLAY" button.
    lHut1H2.jpg
    "I rather believe that time is a companion who goes with us on the journey, and reminds us to cherish every moment... because they'll never come again. What we leave behind is not as important as how we lived" Picard to Riker
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    khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    Same problem. I had to open the launcher from the install directory and enter my username and password manually to be able to get into the game.
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
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    calamar017calamar017 Member Posts: 42 Arc User
    Same problem, had to launch client manually (not Steam) in order to get in.
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    forgemaster#1365 forgemaster
    forgemaster#1365
         Member Posts: 1 New User
    I am also having this issue,i can start the launcher directly but since i signed up via steam i have no idea what email and password to access my account.
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    jankrist80jankrist80 Member Posts: 1 Arc User
    same issue really annoying
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    ayexeyenayexeyen Member Posts: 229 Arc User
    I am playing using Proton under Steam, but I have the same problem. I cannot login using Steam.
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    baddonut2015baddonut2015 Member Posts: 7 Arc User
    It's still having the same issue. I did what others have done and opened the launcher directly, signed in with my username and password and was able to get on.
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    n0vastaronen0vastarone Member Posts: 389 Arc User
    t8yvtdekvro2.png
    confirmed issue
    4h4uFix.pngJoin Date. Dec 2007
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    lillen80lillen80 Member Posts: 90 Arc User
    I too have the same problem just like one of my fleet members so it is definitely not a local problem I live in Sweden and my fleet member lives in Norway.
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    davideightdavideight Member Posts: 458 Arc User
    same here
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    raijinmeister#1931 raijinmeister
    raijinmeister#1931
         Member Posts: 192 Arc User
    Same.
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    spiritbornspiritborn Member Posts: 4,264 Arc User
    lillen80 wrote: »
    I too have the same problem just like one of my fleet members so it is definitely not a local problem I live in Sweden and my fleet member lives in Norway.

    Well at least not local within your country, it doesn't mean it isn't an EU or Nordic wide issue, though I suppose it depends on the people having the issue or more correctly their locations.

    The workaround works (oh and the password is the same you logged into this Forum so if you can remember that you're fine).
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    calamar017calamar017 Member Posts: 42 Arc User
    spiritborn wrote: »
    lillen80 wrote: »
    I too have the same problem just like one of my fleet members so it is definitely not a local problem I live in Sweden and my fleet member lives in Norway.

    Well at least not local within your country, it doesn't mean it isn't an EU or Nordic wide issue, though I suppose it depends on the people having the issue or more correctly their locations.

    The workaround works (oh and the password is the same you logged into this Forum so if you can remember that you're fine).

    I know for a fact USA members are also impacted, so it's not limited to European clients.
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    evilevilterry1evilevilterry1 Member Posts: 3 Arc User
    have money on my steam wallet but cant use it to get zen if i dont log in through steam as there is no option
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    novapolaris#2925 novapolaris
    novapolaris#2925
         Member Posts: 777 Arc User
    Got the same issue. All of a sudden the launcher started timing out, and I cannot log into the game at all. Worried I'll miss the event.
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    eazzieeazzie Member Posts: 4,004 Arc User
    edited June 2023
    Please read

    https://account.arcgames.com/en/forums/startrekonline/#/discussion/1264924/sto-short-news-updates

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    patrick1711patrick1711 Member Posts: 27 Arc User
    Star Trek Online is providing a Bad Customer Experience. I wish they would take us Users into account before they start messing with files without properly testing changes on their Test Servers. I have been a Platform Engineer for the past 20 years, and If the STO Teams says they tested these changes on their servers, and it worked on test server but not in the production server upon release. That means their test server programing and production servers are not the same. Just Saying.
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    sthe91sthe91 Member Posts: 5,472 Arc User
    > @patrick1711 said:
    > Star Trek Online is providing a Bad Customer Experience. I wish they would take us Users into account before they start messing with files without properly testing changes on their Test Servers. I have been a Platform Engineer for the past 20 years, and If the STO Teams says they tested these changes on their servers, and it worked on test server but not in the production server upon release. That means their test server programing and production servers are not the same. Just Saying.

    Only Steam users are affected. It might be an issue on Steam's end. If that is the case then Cryptic has no control over that. Also, remember it is the weekend, most are probably not working right now.
    Where there is a Will, there is a Way.
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    evilevilterry1evilevilterry1 Member Posts: 3 Arc User
    the problem with lunching sto exe with out steam is i have money on my steam wallet but cant use it to get zen if i dont log in through steam as there is no option
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    zepheris#4678 zepheris
    zepheris#4678
         Member Posts: 17 Arc User
    The workaround gets me to launch the game, but then i get disconnected from server each third time the instance/map changes.
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    calamar017calamar017 Member Posts: 42 Arc User
    patrick1711 wrote: »
    Star Trek Online is providing a Bad Customer Experience. I wish they would take us Users into account before they start messing with files without properly testing changes on their Test Servers. I have been a Platform Engineer for the past 20 years, and If the STO Teams says they tested these changes on their servers, and it worked on test server but not in the production server upon release. That means their test server programing and production servers are not the same. Just Saying.

    This doesn't appear to be a Star Trek Online problem. It seems to be a Steam problem.

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    leemwatsonleemwatson Member Posts: 5,345 Arc User
    edited June 2023
    patrick1711 wrote: »
    Star Trek Online is providing a Bad Customer Experience. I wish they would take us Users into account before they start messing with files without properly testing changes on their Test Servers. I have been a Platform Engineer for the past 20 years, and If the STO Teams says they tested these changes on their servers, and it worked on test server but not in the production server upon release. That means their test server programing and production servers are not the same. Just Saying.

    It's a Steam issue, not Cryptic issue and their test server cannot replicate the interactions of the live server. They ALWAYS test their patches on not one, but two test servers, but if you are an actual platform engineer, you would know and understand why bugs can and will happen, and that they cannot 'test' them on the live server.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
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    eazzieeazzie Member Posts: 4,004 Arc User


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