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Constant disconnections.
colonelmarik
Member Posts: 2,218 Arc User
MAN, this game is hard to play sometimes. Since I came back to the game (and honestly, even before I left over a year ago), almost every time I change maps, I have to wait for ages for it to FAIL to load, then log back in, then FINALLY load into the next map. It's REALLY tiresome.
I suppose I should be glad my traits don't keep getting reset every time I zone.
This has been a problem for a VERY long time. I've posted about it several times in the bugs section, but several years have passed and it's STILL going on, so I'm posting here again to encourage everyone who is experiencing this to post in the bugs section so they can see how many people are enduring this nonsense.
Thanks to those who do.
I suppose I should be glad my traits don't keep getting reset every time I zone.
This has been a problem for a VERY long time. I've posted about it several times in the bugs section, but several years have passed and it's STILL going on, so I'm posting here again to encourage everyone who is experiencing this to post in the bugs section so they can see how many people are enduring this nonsense.
Thanks to those who do.
Once, I was simply called Mojo. Now, I'm forced into a new name, but don't be fooled, I'm the original STO Mojo!
This game needs detailed crafting, exploration and interaction systems.
This game needs detailed crafting, exploration and interaction systems.
Post edited by baddmoonrizin on
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@colonelmarik what kind of internet connection are you using... ISP wise? Also LAN setup: modems/routers, wired or wireless? Have you ever ran an Internet Quality/Integrity Test before to see if or how often you have any packet loss? I know a dude that this happens to and for him it's his side with no possible fix due to his area. His connection is just unstable. Any type of packet loss during play would disconnect him, mostly when changing maps and or characters.
Check that "on-demand patching" is unticked in the launcher options. Hard to believe but it still defaults to ON despite not working for many years.
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While I do tend to have some connection issues like rubberbanding, slow loading and weapons not firing during the Anniversary Event in partiular, failure to connect when changing maps is something I hardly ever see and haven't this Event so far.
And it is very easy to say that if anyone who has the same complaints that were allowed to voice on the forum under the same topic would have it over dozens of pages and make it clear that it would NOT be on the player's side, it is always easy to blame and shift the responsibility onto the back of the player(s) while they are faced with the difficulties involved in completing a mission or tfo. Not everyone takes the trouble to report this on the forum or in the support section, and not only because they do not know whether they will receive a serious response, but also because they already know in advance that they will be told that it is always on the side of the players.
if I test, with both LTS account and 1 F2P account, on two different isps as well as via a business connection and a private connection, will I move the computer hardware from address every time? No, so that assumption is wrong, although in principle it is possible. Almost identical computer hardware is present at both addresses, although one is more business-oriented than the other because it is located at my business (and in the private part there I also have a private connection to a different ISP than at my home address , and there is the identical PC as at my home address). I just get the same result as stated in topic
https://www.arcgames.com/en/forums/startrekonline/#/discussion/1269464/disconnected-when-switching-maps-space-ground
server cannot be found
Connection to server timed out
Lost server connection whilst loading
and a few other messages when changing maps.
The one that seems to have the most issues for me is the Fleet Research Lab, although it will occur on RTFO's and maybe transferring to a Bridge.
Never have the issue entering the Dyson Zone Space/Ground (Lots of rubberbanding and latency issues in the Ground BZ which is a different issue) New Romulus, DS9, ESD as example maps.
It would be interesting to have an explanation as to why I can say do New Romulus Staging Area mission without issue, then queue for a RTFO, have the game timeout/fail to connect to server during the map transfer, log back in instantly with no delays, and play say Infected Space without connectivity issues.
The connectivity issue only rears it's head transferring me off one map to another or perhaps one server to another? Maybe there is some undetected bridging connection between changing servers as the disconnections during map transfers could will be due to the request your making to the game not being received and your getting dropped because your ISP and the game stop talking to each other.
100% not all issues with affect everyone, especially since this very issue pops up two or three times a year. So either the servers have a problem that keeps happening or they keep accidentally reintroducing a bug over and over that makes so players not be able to have a steady connection. And like others have said no other game has this issue, downloading games doesn't any issues, I even turned all settings down to lowest possible and the issue still happens.
So if it walks like a duck.
I play other games that have much greater tolerance for such connection gaps and that is fine, I might rubber band or freeze in place but its better than having to log back in every couple minutes and wait to load back in! Please pass this up the chain to whoever can increase the tolerance before terminating the logged in session, this is a problem for millions of people especially in certain places of the world who have poor quality internet.
did you go through this thread to test your connectivity?
https://account.arcgames.com/en/forums/startrekonline/#/discussion/1162154/pc-network-and-other-technical-issues-read-this-first-before-posting
the reason I ask is I literally can run the game off my phone hotspot
This shows at that exact time (1st report), there are no issues between your router and the patchserver.
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If you are on PC, go into the Launcher's Options and make sure On-demand Patching is disabled for a start. This cures most map transfer issues.
I have a laptop with AMD A8, and I don't get this issue. The most common issue I get is black-screen, and that's usually 2 or 3 times a year after a patch, and that's easy to fix with safe mode.
I think a Cryptic led investigation into which ISP's folk are with would be helpful, because I can see that ISP's maybe a factor, especially if you have your anti-virus with them, could also be flagging traffic as 'DDOS', although OP's traceroute shows no issue for him. Could still be Akamai blocking when hit with a high number of requests from map transfers at the same time.
Thing is, if only a handful are being affected and even less reporting, it's kind of hard to spot on Cryptic's end. They pretty much must get network statistics, and if it's within a tolerance, it must be 'normal'. Look at the other month when a ISP issue in Ohio was causing the problem, Cryptic said where it was.
I don't know if US ISP's all run unlimited Data yet or not, but the UK's all are solely unlimited nowadays (AFAIK), bar mobile companies....so on-demand patching shouldn't be necessary anymore.
This issue has dozens of possible causes, and it's easier for folk to blame the company. I cannot explain why I don't seem to have the issues others claim, but disconnects just aren't happening to me over the pond.
They're happening to me and I'm in the UK.
I think I might have spotted something interesting today though. Almost always when I get a disconnect, the number on the loading screen stays betwen 1-3. If I minimize to desktop when I see this, then wait a few seconds and return to the game, the disconnect doesn't happen.
I need to experiment a bit more to see if this is a real thing or just random cooincidence though.
-K
There's two delay (hang) points during loading, one at <40% and the other at <96%. Obviously, they must be when the client is accessing the patch server and account server. Turning on-demand off prevents it needing to access the patch server to download, except for verifying the map version you're accessing, which it does regardless. Trust me, leave it off. The advice to turn it off came years ago from Cryptic to solve it hanging.
As for CPU conspiracies, the client really doesn't seem to like driver updates. Seems like everytime a driver is updated, around the same time of a patch, the game gives me 'black screen' at loading. It's easily fixable with safe mode though. This just highlights the beauty of consoles (I've both PC and XB), they don't have millions of possible configurations to test.
Even just flying away from most ships in orbit of ESD means I'll be seeing my ship making all sorts of zigzag-movements. Same in zones like the Voth space zone and the ground battlezone.
Just a few minutes ago I was trying to upgrade a ground shield while standing near Q on ESD. Even that couldn't be done without lag.