Usually new KDF characters start on a ship where they complete a tutorial. On login, you are given the option to skip the tutorial, and the character is transferred to Qo'Nos. I've just created a KDF character and he was sent directly to Qo'Nos but is still at level 0, no option to skip the tutorial and get on with life, still sitting at level 0 in Qo'Nos. Super bizarre, just started happening this week. I have created several characters on this account recently, so this is definately a new bug.
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Star Trek Online volunteer Community Moderator
It seemed to be affecting all of them, but the only ones I created was KDF alien engineer male (a couple of times) and then I tried KDF Gorn engineer. Just deleted the last one I had created that was still at level 0 on Qo'noS but now the new character creation appears to be working fine as it put me on the ship with the tutorial skip option.