Getting sick of booting this game up and it taking 25-30 minutes to get to the character selection screen. I play a lot of games and this one is the ONLY one that takes more than 2 minutes to boot. Most of the games I play are massively bigger graphics-wise than this game. Fix it.
Sorry, but the problem here is almost certainly on your end. I've run it on two different computers, my brother has run it on three, and neither of us have had anything even approaching this issue. I've literally never heard this particular problem.
There is a bug sometimes on PC where the launcher goes to a solid black screen instead of the white Cryptic logic. When that happens you need to Ctrl -Alt - Del, choose Task Manager, kill GameClient, then try again.
Other than that, if it is fully patched and doesn't load within a minute then your PC has serious problems.
Ya hardware/software issue on your end. If all your games are taking 2-3 min to boot... invest in a SSD.
If STO is taking that long, its an issue somewhere with your install. Or are you playing once a week and the launcher is updating first ? That is still a really long time unless your on a very slow connection.
If the game is constantly patching files... turn on demand patching off and fully install the game.
Anyway ya not the game... I'm on a 2 year old mid range machine, and 12s is how long it just took me to go from engage to select.
Getting sick of booting this game up and it taking 25-30 minutes to get to the character selection screen. I play a lot of games and this one is the ONLY one that takes more than 2 minutes to boot. Most of the games I play are massively bigger graphics-wise than this game. Fix it.
Is it 25-30 minutes or 2 minutes to boot into the game? Your numbers are not matching up. I have never encountered long boot times with STO. 5 minutes at most and that is when I alt-tab and for get the started the game.
Getting sick of booting this game up and it taking 25-30 minutes to get to the character selection screen. I play a lot of games and this one is the ONLY one that takes more than 2 minutes to boot. Most of the games I play are massively bigger graphics-wise than this game. Fix it.
Is it 25-30 minutes or 2 minutes to boot into the game? Your numbers are not matching up. I have never encountered long boot times with STO. 5 minutes at most and that is when I alt-tab and for get the started the game.
Game does take a pretty good long time to boot up the first time if your using Linux... but that should be a one time shader building type thing, not on going.
@pjrabbit in addition to moderation duties I help track down bugs and report them for fixing. if you would like some assistance in figuring out what's going on then I will try to help you out. As others have pointed out issues like this are almost always on the end of the user, but there are some instances where it is ISP based. It could be as simple as a driver needing to be updated or something else going on. If you would like assistance then let me know. If not I will have to close this thread as a rant. the choice is yours.
"Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations
Getting sick of booting this game up and it taking 25-30 minutes to get to the character selection screen.
That is 100% on your end, even when I was using a normal hard drive it never took very long to load (I've been using an SSD for years so I don't remember exactly how long it took with a HDD, takes 15 seconds from clicking engage to loading the character select screen with my SSD).
rattler2Member, Star Trek Online ModeratorPosts: 58,577Community Moderator
I'd have to agree with everyone here. The issue is not on Cryptic's end, but most likely your own. Unfortunately without knowing what you're running we can only speculate on the actual cause. Darkblade and I can try and help but we'll need more information. Otherwise... we'll have to close the thread as it is clearly a demand rant thread and we don't do those here. If you legit want help figuring this out... let us know. 30 minutes to start ANY game is wrong.
If I got 1/10 of that boot time I'd be worried, I normally boot in less then a 1 minute and my PC isn't exactly top of line by any realistic standards.
I've never gotten more then 10 mins(in fact probably not even more then 3 mins) from the time I press my desktop short cut to the moment I can move my character.
EDIT:I just timed my login based on my desktop clock and it took me less then 1 min to get from nothing to being able to do things in the game. (from 03:43:30 to 03:44:26 to be exact, oh and those numbers are in hh:mm:ss format), so it does seem suspect that anything on Cryptic's end (and thus something they could fix) would cause a 30 min boot time.
Getting sick of booting this game up and it taking 25-30 minutes to get to the character selection screen. I play a lot of games and this one is the ONLY one that takes more than 2 minutes to boot. Most of the games I play are massively bigger graphics-wise than this game. Fix it.
I play on a 7 year old laptop, and it takes a minute or so to get to the select screen. Personally, the first thing I would do is defragment my hard drive, failing that, start the game in safe mode...that usually solves loading issues.
"You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
Thing is that extraordinary claims demand extraordinary proof (and that is extraordinarily strong proof, not extraordinarily stupid/weak proof) and the claim you're having 15 to 30 times longer load times then pretty much anyone else who has responded here and that is somehow Cryptic's fault is very much an extraordinary claim. That isn't to say there couldn't be any loading issues but as others have pointed out the most logical cause is something in your system, which is something Cryptic can't do anything about, they're not gonna buy you a new PC or Console after all.
I can remember exactly once I had anything resembling 30 min boot times and that once when Cryptic had just launched the finale for the Klingon Civil War arc and the whole game was messed up, other then that anything more then 1 min would be abnormal for me (that 56 sec boot I typed about earlier there that was from the game being in totally shut down so it included things like the launcher connecting to Cryptic's servers and my reaction times, the actual time from getting the B/W Cryptic logo and getting in-game was probably closer to 30 sec).
Does anyone know what might cause similar issues on Xbox consoles? My game can take time loading in and struggles simply navigating the character selection screen. I usually only get an hour of playing in the game before it starts freezing and then crashes.
I'm playing on an Xbox One that is a few years old and has seen better days, so the problem most certainly could be with my console. I just found it curious because, like the OP, I have other games that seem to run okay. STO seemed to be working fine up until a couple of weeks ago, but I've only been playing for a little over a month, so I'm not sure if I messed up something during a major update, perhaps. I have already attempted to uninstall and reinstall the game, as well as deleting temporary game data and cache. I usually get through one STO, but to attempt a second has become a guarantee that the game will freeze.
Should I post this in Bug Report for Xbox instead? Just occurred to me
Does anyone know what might cause similar issues on Xbox consoles? My game can take time loading in and struggles simply navigating the character selection screen. I usually only get an hour of playing in the game before it starts freezing and then crashes.
I'm playing on an Xbox One that is a few years old and has seen better days, so the problem most certainly could be with my console. I just found it curious because, like the OP, I have other games that seem to run okay. STO seemed to be working fine up until a couple of weeks ago, but I've only been playing for a little over a month, so I'm not sure if I messed up something during a major update, perhaps. I have already attempted to uninstall and reinstall the game, as well as deleting temporary game data and cache. I usually get through one STO, but to attempt a second has become a guarantee that the game will freeze.
Should I post this in Bug Report for Xbox instead? Just occurred to me
Trust me, there's nothing wrong. It's loading in fine. I play on XB1S and X as well, and it loads no slower than my laptop. You will notice 'slower' loading if you are downloading updates, automactically or not. Uninstalling should only ever be done if the XB tells you to do so.
"You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
I play on Xbox One for now and generally I full shutdown every night and barely get a peep out of it crash wise.
If you're an instant on/leave it on user, don't do that. I find there's one thing in common with people who report crashing and other issues and it's nearly always instant on, or not resetting after playing other games.
Some games are worse than others, depending how they tap the limited resources. Fallout 4 is a crash paradise if it isn't the only thing I do first.
Then again, could be a component failure, the southbridge is a reasonably common thing to go out along with HDDs
If its a PC wioth the black screen issue - select force verify on options with the laucher to clean it up. Then remember to do that every patch day and you'll be fine. Its a touch annoying but sure beats fighting with the black screen
Yeah, I figured it's most likely on my end. Like I said, my Xbox has seen better days. I'm definitely no tech expert, so I likely messed something up LOL.
When you refer to instant on and reset, if I may clarify - I quit the game when I'm done playing for the day. Then start it up again the next day. I've also reset my entire console to factory default. Is that what you're referring to? I feel like I'm not on the right wavelength
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rattler2Member, Star Trek Online ModeratorPosts: 58,577Community Moderator
When you refer to instant on and reset, if I may clarify - I quit the game when I'm done playing for the day. Then start it up again the next day. I've also reset my entire console to factory default. Is that what you're referring to? I feel like I'm not on the right wavelength
I think he's talking about full shutdown of the console when you're done using it or basically just putting it in sleep mode.
What rattler said, instant on is a sleep mode and it's the default setting.
Full shutdown is called energy saver mode, and it's like a cold reboot. Flushes out the cache etc. We all know how long an Xbox One takes to start up which is why many people elect to go the instant on route.
However if your Xbox is getting on in years, it might not make much difference. With regards to this game it could be connection related, not necessarily anything on your end, it could be getting backed up along the way to the server and it's holding things up.
I used to run it on a 1.7ghz dual core APU. 6gb of ram.
Faster than console.
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rattler2Member, Star Trek Online ModeratorPosts: 58,577Community Moderator
Alright everyone... as it appears the OP has chosen to rant and run... this thread has officially run its course. Thanks to everyone who tried to help solve the problem. Unfortunately it appears that the OP had no intention of looking for feedback to solve the problem and elected to just stir the pot. We've given the OP a couple days and nothing.
If the OP does honestly want feedback, please contact a member of the Mod team and we can open this again. Otherwise...
/thread
Comments
Other than that, if it is fully patched and doesn't load within a minute then your PC has serious problems.
If STO is taking that long, its an issue somewhere with your install. Or are you playing once a week and the launcher is updating first ? That is still a really long time unless your on a very slow connection.
If the game is constantly patching files... turn on demand patching off and fully install the game.
Anyway ya not the game... I'm on a 2 year old mid range machine, and 12s is how long it just took me to go from engage to select.
5 year old laptop - 23s from engage to select.
Seems like a bad install maybe or the pooh launcher is doing that thing it does, or worst case you have an impending new hard drive purchase.
Is it 25-30 minutes or 2 minutes to boot into the game? Your numbers are not matching up. I have never encountered long boot times with STO. 5 minutes at most and that is when I alt-tab and for get the started the game.
Probably a good point... OP if your paying attention to the thread. Forget the game, probably a good time to back up anything important just in case.
Game does take a pretty good long time to boot up the first time if your using Linux... but that should be a one time shader building type thing, not on going.
Star Trek Online volunteer Community Moderator
That is 100% on your end, even when I was using a normal hard drive it never took very long to load (I've been using an SSD for years so I don't remember exactly how long it took with a HDD, takes 15 seconds from clicking engage to loading the character select screen with my SSD).
Fix your computer.
I've never gotten more then 10 mins(in fact probably not even more then 3 mins) from the time I press my desktop short cut to the moment I can move my character.
EDIT:I just timed my login based on my desktop clock and it took me less then 1 min to get from nothing to being able to do things in the game. (from 03:43:30 to 03:44:26 to be exact, oh and those numbers are in hh:mm:ss format), so it does seem suspect that anything on Cryptic's end (and thus something they could fix) would cause a 30 min boot time.
I play on a 7 year old laptop, and it takes a minute or so to get to the select screen. Personally, the first thing I would do is defragment my hard drive, failing that, start the game in safe mode...that usually solves loading issues.
I'm playing on an Xbox One that is a few years old and has seen better days, so the problem most certainly could be with my console. I just found it curious because, like the OP, I have other games that seem to run okay. STO seemed to be working fine up until a couple of weeks ago, but I've only been playing for a little over a month, so I'm not sure if I messed up something during a major update, perhaps. I have already attempted to uninstall and reinstall the game, as well as deleting temporary game data and cache. I usually get through one STO, but to attempt a second has become a guarantee that the game will freeze.
Should I post this in Bug Report for Xbox instead? Just occurred to me
Trust me, there's nothing wrong. It's loading in fine. I play on XB1S and X as well, and it loads no slower than my laptop. You will notice 'slower' loading if you are downloading updates, automactically or not. Uninstalling should only ever be done if the XB tells you to do so.
If you're an instant on/leave it on user, don't do that. I find there's one thing in common with people who report crashing and other issues and it's nearly always instant on, or not resetting after playing other games.
Some games are worse than others, depending how they tap the limited resources. Fallout 4 is a crash paradise if it isn't the only thing I do first.
Then again, could be a component failure, the southbridge is a reasonably common thing to go out along with HDDs
Yeah, I figured it's most likely on my end. Like I said, my Xbox has seen better days. I'm definitely no tech expert, so I likely messed something up LOL.
When you refer to instant on and reset, if I may clarify - I quit the game when I'm done playing for the day. Then start it up again the next day. I've also reset my entire console to factory default. Is that what you're referring to? I feel like I'm not on the right wavelength
I think he's talking about full shutdown of the console when you're done using it or basically just putting it in sleep mode.
Full shutdown is called energy saver mode, and it's like a cold reboot. Flushes out the cache etc. We all know how long an Xbox One takes to start up which is why many people elect to go the instant on route.
However if your Xbox is getting on in years, it might not make much difference. With regards to this game it could be connection related, not necessarily anything on your end, it could be getting backed up along the way to the server and it's holding things up.
I have similar numbers, 6 years old laptop with CPU 2,3G - 25 sec.
So i would try force verification first, if it doesn't help, then reinstall it and if it doesn't, it probably you have something wrong with the disk.
Faster than console.
If the OP does honestly want feedback, please contact a member of the Mod team and we can open this again. Otherwise...
/thread