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exit interviews...
keepcalmchiveon
Member Posts: 4,292 Arc User
this closure got me to thinking about how different people see things:
now, lets get the elephant moved out first...yes, he mentioned win7 vs win10 and that he was being pushed out. ok...now that that is out of the way...
he also mentioned several other things that people overlooked. now, i get it, he started with the OS req's and that set the tone, but he made valid arguments reasons in other aspects that others have expressed about.
no, this is not to beat the dead horse about the OS change, but more so about what determines an "i quit" thread vs an "exit interview" (my use of terminology) thread?
doesnt cryptic want to know why people are choosing to step away? yeah yeah, millions of players and losing one is no big deal...i get it. but one turns into two, and so on.
i for one find threads that offer insight as to why a person has decided to call it done, informative. i like being able to know what reasons they give, and yes, many are just rants, but even in those rants, are reasons.
is cyrptic so above itself, that people cant express why anymore?
curious.
Sorry, but this does amount to an "I quit" thread. Doesn't matter if there is a claim of "being forced", the result is still the same, complete with what appears to be a rant about it.
You're more than welcome to hang out with us here on the forums until you can upgrade, but you don't need to announce to the universe that you're upset about it. Ultimately it doesn't help anyone.
**via rattler in a closed thread
now, lets get the elephant moved out first...yes, he mentioned win7 vs win10 and that he was being pushed out. ok...now that that is out of the way...
he also mentioned several other things that people overlooked. now, i get it, he started with the OS req's and that set the tone, but he made valid arguments reasons in other aspects that others have expressed about.
no, this is not to beat the dead horse about the OS change, but more so about what determines an "i quit" thread vs an "exit interview" (my use of terminology) thread?
doesnt cryptic want to know why people are choosing to step away? yeah yeah, millions of players and losing one is no big deal...i get it. but one turns into two, and so on.
i for one find threads that offer insight as to why a person has decided to call it done, informative. i like being able to know what reasons they give, and yes, many are just rants, but even in those rants, are reasons.
is cyrptic so above itself, that people cant express why anymore?
curious.
Post edited by baddmoonrizin on
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This discussion has been closed.
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The reasons given are valid for that person, but it doesn't say anything about the 99% who just walk away. If I change the bread or pickles I buy at the store I don't write a letter to let the other brand know that Dillies have a crisper crunch and a little less garlic
That, and the ensuing flamewars between people who agree and disagree about those person-specific reasons to leave.
Here's where I had to chuckle,
"... they'll lose perhaps a third, maybe even half of their population to this Windows 10 requirement."
Likely only a handful of people. Twenty, tops. And even then, they likely figure "People who haven't upgraded their systems in like 10 years, are likely not going to be the big ingame spenders anyway."
I kinda like the guy who wrote his story. Always been decent on the forum; but yeah, it was an 'I quit' thread.
/inb4 the lock.
For me it's been more about the excessive greed, and not making bridges any more and such things. And it really is sad that, even when these matters are not closed down, they rarely ever listen (except to the sound of our wallets opening). Not so much on my end any more, these days.
Get the Forums Enhancement Extension!
Yeah, that's silly. It's a CM's job to relay sentiments/issues/whatnot from the community back to the Devs (and, conversely, to inform us about things we need to know). I can only hope this is done objectively, and not with the intent of disregarding alleged 'negative feedback.'
Also, 'negative' has a very judgemental connotation. In general, a seller likes to hear from a customer who is not satisfied even, for whatever reason: it allows them to make a better product, and helps the customer have a better product experience.
If it was constructive negative feedback then I'd agree, but people here and on Reddit often take things WAY too far so I honestly don't blame Kael for being less active. I mean seriously, when the endeavor reroll change happened someone on here actually said they wanted someone to cut the brake line on someone's car! No one should have to deal with comments like that over changes made to a video game.
Frankly citing grievances under the pretence of feedback at that point is little more than grandstanding.
A person is allowed to raise as many different issues as they'd like, as long as it's done at least semi-politely.
The line is crossed when you tack on the "I quit because:" to those issues. The closed thread (or better, a set of threads to discuss points separately) would have remained open without that.
Already mentioned:
- Forum rules violation
- Flamebait / flamewars
Just my opinion:
It turns a discussion about an issue into a demand or blaming. "You made me quit because X" is a different discussion from "Please change X"
If you are quitting anyway.. no one cares what you think. I have quit many games because I was unhappy with the direction they were taking, I just uninstalled the game, cancelled my sub (if applicable) and played something else.
Cryptic wants feedback in the form of suggestions from active players, that's why you never see suggestion threads locked (unless they devolve into flame wars) but shots on the way out the door always get locked.
Frankly, I'm cool with this policy. If you're going to quit.. quit and shut up about it. No one cares why you're leaving.
Is not that they don't care, they simply can only do so much with the resources and budget they have.
I complain just as often as I defend. Should those bugs be fixed? Yes. Is it ridiculous that some bugs have existed for years without being addressed? Absolutely. But at the end of the day despite record profits the dev team itself is small and can only accomplish so much in a given timeframe, so they need to prioritize things based on how game breaking something is, how many players it affects, how long it will take to fix, etc, and fit what they can into their schedule while they're also developing new stuff at the same time.
If the devs had the time and manpower to fix everything I'm certain they would, the people who don't care are those at PWE who set the budget for the team. Now that Cryptic is part of Gearbox I HOPE the budget will increase so that they can hire more devs and get this stuff taken care of, but there's no guarantee that that will happen.
I'm an application software developer (not at Cryptic). We have a bug and feature tracking system, and each developer has a long list of work items ordered by priority. We work on the top ones first, and the lower-priority ones once the more important bug and feature tickets are resolved.
It is by priority though, not by the age of the issue. New features are added and new bugs are found, and if they are a higher priority then old bugs and features get pushed down. For a low priority bug or feature that can mean it stays unhandled in the work queue for years.
So Cryptic is not the only company with unfixed bugs going back years. It's us, and EA's SWTOR team, and WoW's devs, and Microsoft, and pretty much everybody.
I'm not posting this to excuse Cryptic, just to explain why it happens. We fix and add what we must, then fix and add what else we can in the time we have, all based on priorities set by management.
It is true that adding more developers means more work gets done, both new features and bug fixes. But even then if the new person is a server database person that won't help fix art bugs, and an artist won't help clear out the PC client work queue.
#LegalizeAwoo
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
"We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
It would be unreasonable to expect an environment artist to fix a programming issue, or a systems dev to fix a uniform clipping issue.
That is all very understandable.
But at the same time, if bugs get pushed down the list for years, you either need to hire more people or stop/slow down releasing new things so you can at least stop the bug list from growing.
Letting (serious) issues persist for years just isn't acceptable in my opinion. If that happens because there is such a large imbalance in the game's labour division that bug fixing cannot possibly keep up with releasing things, then that needs to be addressed.