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Forums > Home› Support› C-Store, ZEN, and Promotions

Zen purchase bug

explorer921#9733 explorer921
explorer921#9733
 Member Posts: 2 Arc User
edited July 2021 in C-Store, ZEN, and Promotions
Back on 7-9-21 I bought 4000 Zen and only got 2000 and got charged a few days later for the other half. After opening and closing then re-opening a ticket I still have not gotten my Zen nor heard back from customer support since 7-16-21. I'm seriously considering termination of my account, but I will not go that far if I don't have to get the Zen I was charged for.

FYI I was using the Arc client to make said purchase and I only got one 2000 Zen charge email instead of two.

P.S. its kinda sad that this is my first forum post and its to report a bug I already put in a ticket for about 21 days ago.

Comments

  • eazzieeazzie Member Posts: 4,246 Arc User
    You seriously need to contact support as they are the only ones who can help you.

    From this page click on Account support ....https://support.arcgames.com/hc/en-us
    On this page click on Contact support .... https://support.arcgames.com/hc/en-us
    On this select I need assistance regarding a billing issue from the drop down ..... https://support.arcgames.com/hc/en-us/requests/new
    #On the next screen you need to fill in the required fields ...... https://support.arcgames.com/hc/en-us/requests/new?ticket_form_id=360000823114

    Good Luck
  • explorer921#9733 explorer921
    explorer921#9733
         Member Posts: 2 Arc User
    edited July 2021
    Well that's the thing I already contacted support on 7-9-21. As I said in the post I'm still waiting for a reply back from them and have been waiting for around two weeks now.

    Edit: I made a call to customer support today and I got my missing 2000 Zen
    Post edited by explorer921#9733 on
  • chrisccw315#4958 chrisccw315
    chrisccw315#4958
         Member Posts: 62 Arc User
    explorer921#9733 wrote: »
    Well that's the thing I already contacted support on 7-9-21. As I said in the post I'm still waiting for a reply back from them and have been waiting for around two weeks now.

    Edit: I made a call to customer support today and I got my missing 2000 Zen

    Wow... that's astonishing. As a F2P player in a 3rd world country, I have to pay almost 5 times the amount most players do and I dont have the financial capacity for it; now with the exchange dead, I cant even trade for a single ship

    If service is so risky, how much worst will it get for someone on the other side of the planet and time zone?
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