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Bug report On jem hadar tier 6 ships level 5 account unlocks not working

cryvactheblackcryvactheblack Member Posts: 15 Arc User
edited August 2023 in Star Trek Online General Discussion
I hava a Jem hadar Vanguard character level 65 who has maxed out the Vanguard Tier 6 Dreadnaught to tier 5 + which is supposed to unlock the ship for every character on my account to claim even those who are not Jem Hadar. This shop has been unlocked for several years and I still can't claim it for any non jem hadar characters. I have tried to claim it from many different locations on my other characters but the ship is greyed out even in the Zen store it says my non jem hadar characters do not qualify for for the ship. I really want this bugfixed as soon as possible. please help me out thanks.
Post edited by baddmoonrizin on

Comments

  • strathkinstrathkin Member Posts: 2,671 Bug Hunter
    edited May 2021
    I've never seen this before, yet if it were me I'd take all items off your ship and put into Inventory. Then discharge the ship, and then reclaim it on your Jem Hadar.

    Now if you've unlocked Mastery V it should remember that, and if for some reason Mastery VI (account-unlock) hadn't registered do a few patrols on Normal till it's earned. Then once it is obtained logout entirely, relaunch and then try to claim again on a Fed or KDF toon.

    I've never seen the account-wide unlock not work before, but if you do continue having problems your best to report it to the support thread for Bugs, be it PC or Console.:

    https://www.arcgames.com/en/forums/startrekonline/#/categories/sto-support
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  • leemwatsonleemwatson Member Posts: 5,509 Arc User
    cryvactheblack wrote: »
    I hava a Jem hadar Vanguard character level 65 who has maxed out the Vanguard Tier 6 Dreadnaught to tier 5 + which is supposed to unlock the ship for every character on my account to claim even those who are not Jem Hadar. This shop has been unlocked for several years and I still can't claim it for any non jem hadar characters. I have tried to claim it from many different locations on my other characters but the ship is greyed out even in the Zen store it says my non jem hadar characters do not qualify for for the ship. I really want this bugfixed as soon as possible. please help me out thanks.

    Sorry, but it is Mastery Tier 6, not tier 5 that unlocks it for the Account.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,672 Community Moderator
    ^ This.
    The Vanguard ships have 6 tiers of mastery, with tier 6 being the account unlock. T5 is just the starship trait.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • UnknownUnknown
    edited May 2021
    This content has been removed.
  • cryvactheblackcryvactheblack Member Posts: 15 Arc User
    Thanks for the advice i am going to try and discharge the ship and reclaim it I'll Keep everyone posted if it works or not.
  • cryvactheblackcryvactheblack Member Posts: 15 Arc User
    So i tried this again on my federation delta recruit i traveled to earth space dock and attempted to claim the ship after reclaiming it on my jem hadar Vanguard and even in the Zen store and i still have the same message from the Zen Store my character does not meet the requirements for the ship and cannot claim it it did come back with all the upgrades at tier 6 + the additional ship upgrade token upgrade on it as fully unlocked but again it won't allow my non Jem hadar characters to claim the unlocked ship.
  • foxrockssocksfoxrockssocks Member Posts: 2,482 Arc User
    Do you have other characters that can claim this ship?

    What level is your delta recruit? It might not unlock for them till 50 or 65 or something.
  • sci321sci321 Member Posts: 150 Arc User
    cryvactheblack wrote: »
    So i tried this again on my federation delta recruit i traveled to earth space dock and attempted to claim the ship after reclaiming it on my jem hadar Vanguard and even in the Zen store and i still have the same message from the Zen Store my character does not meet the requirements for the ship and cannot claim it it did come back with all the upgrades at tier 6 + the additional ship upgrade token upgrade on it as fully unlocked but again it won't allow my non Jem hadar characters to claim the unlocked ship.

    Did you get the mastery level on the ship to level 6? If not, then, as several others have pointed out, that's your problem.
  • cryvactheblackcryvactheblack Member Posts: 15 Arc User
    Finally it unlocked fully thank you for the advice strathkin I had to log out and re enter the game then I played the Jem Hadar on his dreadnaught through a Mirror universe station battle in the badlands and after I changed to my federation character at earth space dock I was able to claim the Dreadnaught in the tier 6 ship claim menu I then changed to a Klingon and was able to claim it in both the zen store and at my fleet ship panel on the Fleet star base. I am so glad this worked thank you very much.
  • UnknownUnknown
    edited May 2021
    This content has been removed.
  • cryvactheblackcryvactheblack Member Posts: 15 Arc User
    Yep i agree the unlock is tier 6 and i like how arc changed this in the new legendarys i have all of them except for discovery at the moment. my Jem Hadar raider is level 5 and needs 30000 exp to reach level 6. for me to unlock it i plan to do so this month and make sure the bug problem is solved on my account for now i am glad the dreadnaught is working properly. and the admirality card also worked right after i unlocked it. so I'm happy about it now. again thank you everyone for your input and assistance.
  • UnknownUnknown
    edited May 2021
    This content has been removed.
  • aoviiaovii Member Posts: 10 Arc User
    I too have a question concerning the gamma vanguard ship unlocks, so i hope it's ok to ask here instead of creating a new thread.
    I stopped playing some years ago, before ViL and just returned a few month ago. I recently bought the gamma vanguard pack and would like to unlock the ships for all my characters but i'm not interested in creating a long term non-gamma recruit Jem'Hadar. Is it possible to create a Jem'Hadar just to unlock the ships and then delete him and still be able to claim the ships for new characters that are not Jem'Hadar? Or do i need to keep a Jem'Hadar that account-unlocked the ships to claim them on other characters?
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,672 Community Moderator
    aovii wrote: »
    I too have a question concerning the gamma vanguard ship unlocks, so i hope it's ok to ask here instead of creating a new thread.
    I stopped playing some years ago, before ViL and just returned a few month ago. I recently bought the gamma vanguard pack and would like to unlock the ships for all my characters but i'm not interested in creating a long term non-gamma recruit Jem'Hadar. Is it possible to create a Jem'Hadar just to unlock the ships and then delete him and still be able to claim the ships for new characters that are not Jem'Hadar? Or do i need to keep a Jem'Hadar that account-unlocked the ships to claim them on other characters?

    As your question is still about the Vanguard ships and their T6 Mastery Unlock... its acceptable as it is still technically on topic.

    The answer: As long as you got the unlock done... its yours. It basically puts a little checkmark on your account saying "I've unlocked this". So you should be good.

    Although IMO unless you're hurting for character slots I'd probably just say use 'em until you master the ships, then leave him. Maybe use him for some extra bank storage or something. But I can understand wanting a Gamma Recruit more.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • aoviiaovii Member Posts: 10 Arc User
    Thanks for the answer. I'll probably keep him until gamma recruitment reruns and then replace him with a recruit. Or at the very least until i use up my last character slot. But i'm a bit hesitant to create new characters i dont absolutely want, because i feel forced to properly equip them, max out reputatition etc. and that is time consuming and costly. Call it ocd or whatever but i just cant leave toons unfinished/unmaxed.
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,672 Community Moderator
    aovii wrote: »
    Thanks for the answer. I'll probably keep him until gamma recruitment reruns and then replace him with a recruit. Or at the very least until i use up my last character slot. But i'm a bit hesitant to create new characters i dont absolutely want, because i feel forced to properly equip them, max out reputatition etc. and that is time consuming and costly. Call it ocd or whatever but i just cant leave toons unfinished/unmaxed.

    No problem. :) I'm slightly the same myself. All but one of my characters at least has mk XII gear.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • cryvactheblackcryvactheblack Member Posts: 15 Arc User
    i'm not sure if you get to keep the unlocked ships if you delete the vanguard jem hadar but i think it's ok once the ships are unlocked i believe it is an account unlock so it should still work.
This discussion has been closed.