So I added a Human Science Officer (Very rare) to my bridge officers last night. Changed her look and everything and promoted her to Commander. Now my "first officer" (the character Elisa Flores that joins your crew right after you take command in game) now looks exactly like this new Bridge Officer I added and it won't go back to how she used to look. And, in the tailor customizing at Spacedock my first officer now has this new bridge officer's name as well. I deleted the added Bridge Officer from my roster but my first officer still looks like this new character I created and her name is different in the tailor customizer at Spacedock.
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Now, on PC, it's possible to save the appearance of a Bridge Officer and load that appearance, but on console, the best we can do is in the Tailor, take screenshots/photographs of the settings, sliders and colour options for Flores and then go back and re-apply those to the broken version of her.