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Forums > Home› Support› PC Gameplay Bug Reports

Can't log in after April 8, 2021 update

gooberjones1701gooberjones1701 Member Posts: 5 Arc User
in PC Gameplay Bug Reports
As stated in discussion title, since the update on April 8, I can not log into STO. I will get all the windows up to the "engage" window (where you can select the shard you want to play on) and then........black screen w/ the thinking cursor (my is a spinning blue circle). I have completely uninstalled Arc and all its components and reinstalled them and I'm stuck at the same place - where the CRYPTIC logo should appear, nothing. Thanks for any help.

Comments

  • eazzieeazzie Member Posts: 4,249 Arc User
    First ensure that on demand patching is OFF Force Verify and try again. If that fails try Safe Mode
  • lame22334lame22334 Member Posts: 176 Arc User
    try force stopping the game and relaunching...mine seems to work right after that...and ive no clue why.
  • phoenixc#0738 phoenixc
    phoenixc#0738
         Member Posts: 5,880 Arc User
    I usually do the kill and relaunch too, it almost always works.

    One time, just as I hit the kill but before anything happened a red line popped up saying something about no token, so I suspect that the launcher may be failing to provide credentials the right way for some reason and that kill-and-restart somehow jogs it into providing them properly.
  • leemwatsonleemwatson Member Posts: 5,507 Arc User
    Start the game up in safe-mode via Options in the Launcher. That wll fix it.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • captlipmancaptlipman Member Posts: 10 Arc User
    This seems to be an issue many of us are having since the last Launcher update. Just had it myself.
  • captaincelestialcaptaincelestial Member Posts: 1,925 Arc User
    edited April 2021
    I've had it once before, after restarting the computer, the game had loaded normally.

    It happened twice in a row this morning at around 9:15 and 9:23 AM (Eastren), so I'm going to do a Force Verify and I'll try again and see.

    Edit: It happened on the third time after a Force Verify. I'll go to Safety Dance Mode.
  • warhammeredwarhammered Member Posts: 45 Arc User
    There is definitely something wrong with the game launcher now. I've been having the same problems. Black screen of death with the cycling mouse pointer and no 'Cryptic' upon launch. I can't force the application to close either. (Have to hit the windows button and restart my laptop). I've noticed ARC is showing me games in the Library section that aren't installed, that are not shown before, either.
    Even force verifying is not having much luck with starting this game up.
  • captlipmancaptlipman Member Posts: 10 Arc User
    Still happening after tonight's ARC update. ARC just updated and I logged in and got the black screen with spinning wheel. Guess another week of Task Manager fixing it
  • kaithan1975kaithan1975 Member Posts: 947 Arc User
    captlipman wrote: »
    Still happening after tonight's ARC update. ARC just updated and I logged in and got the black screen with spinning wheel. Guess another week of Task Manager fixing it

    Have you tried starting the game directly from the application?
  • gdukat1gdukat1 Member Posts: 2 Arc User
    Ive tried uninstalling and reinstalling, didnt work. Tried launching in "safe mode" Just get a smaller black screen with loading icon (spinning blue wheel) and no way to terminate the program without forcing my computer to shut down. I even tried reversing the polarity of the neutron flow, oh wait, wrong franchise.
  • strathkinstrathkin Member Posts: 2,671 Bug Hunter
    edited July 2021
    Try reading thru this, and see if any suggestions help to resolve it.

    https://www.arcgames.com/en/forums/startrekonline/#/discussion/1261957/since-5-25-update-just-black-screen-or-crashes/p1

    Still as always try new drivers if available, and ensure Windows is currently patched with Windows Update as best you can.

    Wish I could be of more help!
    gdukat1 wrote: »
    Ive tried uninstalling and reinstalling, didnt work. Tried launching in "safe mode" Just get a smaller black screen with loading icon (spinning blue wheel) and no way to terminate the program without forcing my computer to shut down. I even tried reversing the polarity of the neutron flow, oh wait, wrong franchise.

    Try CTRL (Shift) ESC to see Task Manager then you can choose to close STO Application and try to relaunch.

    OR

    Alt F4 (Alt + F4 is a Windows keyboard shortcut, that completely closes the application you're using.)

    Or try closing ARC then launching the Game directly from the folder where STO is installed, easily found if you search File Manager for 'Star Trek Online' then navigate to that Drives \Star Trek Online_en\ Star Trek Online.exe (Application) as identified.

    Hope something there helps a few.
    Post edited by strathkin on
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