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Forums > Home› Support› Xbox One Gameplay Bug Reports

Red alert progress wiped

aodhan#2460 aodhan
aodhan#2460
 Member Posts: 75 Arc User
in Xbox One Gameplay Bug Reports
I got to 4/5 on galactic red alert, had a day at hospital, come back and now it's 0/5, with only 2.3 days left.

When can you restore the progress, or give the items that I'd be owed?

Comments

  • aodhan#2460 aodhan
    aodhan#2460
         Member Posts: 75 Arc User
    And where on earth has the contact support option gone? It just links to 15 generic questions with no way to actually contact them
  • proteus#8097 proteus
    proteus#8097
         Member Posts: 260 Arc User
    edited September 2020
    aodhan#2460 wrote: »
    I got to 4/5 on galactic red alert, had a day at hospital, come back and now it's 0/5, with only 2.3 days left.

    When can you restore the progress, or give the items that I'd be owed?


    I had the opposite problem. With the current Galactic Red Alert, from day one its given me bonus dilithium as if I'd already claimed the event reward. No five day progress bar at all. Since maintenance today though, the 0/5 progress bar has now appeared, but there are only two days left until the end of the event, unless they extend it by a few days.
    Post edited by proteus#8097 on
  • inferiorityinferiority Member Posts: 4,463 Arc User
    aodhan#2460 wrote: »
    And where on earth has the contact support option gone? It just links to 15 generic questions with no way to actually contact them
    FvtRNtG.png
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • aodhan#2460 aodhan
    aodhan#2460
         Member Posts: 75 Arc User
    Thanks inferiority, I did try there earlier, but if you then click on game support, and then Star Trek online, it doesn't actually let you submit support tickets anymore for some reason, at least nowhere that I could see
  • awesomeweaselawesomeweasel Member Posts: 265 Arc User
    proteus#8097 wrote: »
    aodhan#2460 wrote: »
    I got to 4/5 on galactic red alert, had a day at hospital, come back and now it's 0/5, with only 2.3 days left.

    When can you restore the progress, or give the items that I'd be owed?


    I had the opposite problem. With the current Galactic Red Alert, from day one it's given me bonus dilithium as if I'd already claimed the event reward. No five day progress bar at all. Since maintenance today though, the 0/5 progress bar has now appeared, but there are only two days left until the end of the event, unless they extend it by a few days.

    same here, but mine is in cool down right now because i was able to do it before the reset. but the progress still says 0/5
  • inferiorityinferiority Member Posts: 4,463 Arc User
    aodhan#2460 wrote: »
    Thanks inferiority, I did try there earlier, but if you then click on game support, and then Star Trek online, it doesn't actually let you submit support tickets anymore for some reason, at least nowhere that I could see
    AbQfwr3.png
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • aodhan#2460 aodhan
    aodhan#2460
         Member Posts: 75 Arc User
    So turns out my window looks nothing like yours and the contact support thing is in a drop down hamburger that's the same colour almost as the background (Android phone - Chrome browser)
    Ticket submitted. Thanks for your patience.

    I'd recommend everyone else with this submit a ticket too before the event finishes with as much details as possible like a screen shot etc, so they have an idea of who this affects as sometimes it's not everyone.

    That's because 2 years ago when similar thing happened they said they can't sort it as event finished already.

    Thanks and good luck everyone
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