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PSA - Ship slot coupons auto activate
ucgsquawk
Member Posts: 279 Arc User
I'm going to toss this on the bug forum as well as per the reply to my ticket but thought I should warn others about this.
I had the 5 2 ship slot coupons from the legendary bundle a while back and was saving them for some new characters. When I logged in last week they all activated and added ten ship slots to my main (who already had a ton of them). I put in a ticket and they told me that it appears to be a bug that causes this but since they can't revert the tokens there's nothing they can do and I'm now stuck with them. Lucky me.
If you have a character that has those tokens on them you might want to hold off playing them for now or if this happened to you then perhaps submit a ticket.
For me - I'm really bitter at losing those slots as I was specifically holding them for new characters I planned to make to use some of the legendary ships, now I have WAY too many ship slots on my main.
I had the 5 2 ship slot coupons from the legendary bundle a while back and was saving them for some new characters. When I logged in last week they all activated and added ten ship slots to my main (who already had a ton of them). I put in a ticket and they told me that it appears to be a bug that causes this but since they can't revert the tokens there's nothing they can do and I'm now stuck with them. Lucky me.
If you have a character that has those tokens on them you might want to hold off playing them for now or if this happened to you then perhaps submit a ticket.
For me - I'm really bitter at losing those slots as I was specifically holding them for new characters I planned to make to use some of the legendary ships, now I have WAY too many ship slots on my main.
Post edited by baddmoonrizin on
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I hadn't realised they had activated until you posted this. And, in my case, this has happened on all 5 of the accounts I had the Legendary bundle on (and because someone is bound to ask why I have 5 accounts, I am Autistic, and having multiple accounts has been one of my coping mechanisms since I played Star Wars Galaxies) - they have been added to the character that was holding the 5 packs of 2 slot coupons on each account.
If they really cannot do anything to fix this, then that is the last straw for me as far as this game is concerned. Despite the very serious amount of money I have invested over the years, if a game cannot be trusted to not arbitrarily dispose of items I have paid real money for without some sort of remedy available, then that game is no longer worth investing any fruther time or money in.
Now I've got 10 useless Ship Slots on a storage character, and when I asked what they intend to do about it, they basically said "It's out of our hands, go post a message on the forums about it". So no idea if they have any resolution in mind or if they think I'll simply forget about it. I paid money for a product, I'm really not about to simply go away when they mistakenly cash the product in for me.
For what it's worth, the trigger (for me) appeared to be cashing in a recent event reward. When one of those character-specific award boxes appears on the character and then auto-redeems itself, it also auto-redeemed other event rewards in the character's inventory.
l don't know.
l really don't know what l'm about to say, except l have a feeling about it.
That l must repeat the words that come without my knowledge.'
And it's been 3 days since I asked support about getting the tokens back, no reply.
Really wrecks the point of having them as separate items. And there is nothing they can do even though it is 100% the fault of their bug?
I would suggest you get in touch with them and log a ticket, then when the bug is fixed ask for the tokens back. Otherwise try and find some other solution (ask for a couple of slots on a different character or something).
In the meantime, I had a friend log in last week to find a boxed ship had automatically opened and applied to her character. the ship was one she was going to be using anyway, so it was not the biggest problem, but it did make us wonder. What other items may be at risk from this bug?
Has anyone noticed anything else used or missing?
Nothing lost, but it tries to open the Klingon version of the EMH from the Medical Pack on every character that claimed it every time that I log them in. Those characters already had it from Phoenix rewards, and since it's unique, the box just sits in their inventory and posts an error fly-in message whenever they log in and it tries to auto-open.
This could be good information to get to support. At this point we can only go off of our individual experiences, but it seems this bug might affect boxed ships and BOFFS as well as the ship slot coupons.
Thanks.
It is one thing for them to keep ignoring the First Contact Day account claim item problem, it is another thing entirely for them to ignore a problem with items from a pack that cost $200 or $300 worth of ZEN.
I really hope they don't try to sweep it under the rug with no response.
Star Trek Online volunteer Community Moderator
They told me the same thing. Not only that, our tickets are marked "solved" and we are told we just have to wait and keep an eye on the forum for a resolution.
There is no acknowledgement this is actually a problem. No information on whether something is being done other than a vague "we'll pass it on to the devs" and really no indication we will ever hear anything back.
We have been getting the same treatment on the First Contact Day reward issue for months. At least that was a free event reward and not something we used a very significant amount of ZEN to buy.
I am generally one to give customer service some leeway because I know the reps there are not going to be able to solve every problem, but lately this has felt like just being dismissed and marking the problems "solved" to make their open case numbers look good.
I had a positive response for the first ticket raised, but unfortunately the other four were treated as duplicates (even though I indicated that multiple accounts were affected, and listed a different character name on each ticket, the one affected specific to the account the ticket was raised on) and received the following response:
I had assumed it was better to raise individual tickets as the account owner in each case rather than a single ticket in which I claimed to own the other affected accounts, but apparently not. Anyway, I have left feedback for the first ticket indicating the issue remains unresolved on the other accounts, hopefully I can report a satisfactory outcome for them shortly.
Which might make me feel better if not for the fact that it is pretty much what they say about problems with the First Contact Day rewards from months ago. Still nothing official on that and I'm told to "keep an eye on the patch notes".
I need a little more to hold onto.
@darkbladejk is there any chance you could look into this?
On the one hand I have positive response to one ticket, but I don't know if this reflects an official policy I could share, while the other four are treated as duplicates despite each one coming from a different account and naming a different affected character in each case.
Well, if we don't get anything official soon, any and all information we have on the matter should be fair game. Especially if there is a positive response to be had. I certainly have not seen one yet.
And I still think they should at least warn other players. This bug may or may not still be active, may or may not affect multiple kinds of items, and may or may not even be really known to the devs. To have it go on this long and not announce anything could just cause more problems down the line when people realize something went missing because of it.
Star Trek Online volunteer Community Moderator
I still have not seem anything official about this problem, which is more than a little disturbing if it is not yet fixed and people might be running into it without knowing.