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Forums > Home› Star Trek Online General Discussion

I Can't Find the T6 Coupon i bought... can someone help me pls?

phoeniz1994phoeniz1994 Member Posts: 102 Arc User
edited September 2023 in Star Trek Online General Discussion
Hi, i have a problem:
I recently bought the T6 Coupon buyout token ( not the T6 / 1000 LOBI one, the previous one), but i see no coupon to be found nor can i find the reclaim button to get that coupon from the Event page, is there a way to receive what i bought and not let my Zen go to waste? or is the tokenb somewhere specific i can get it?
0he9rXF.png
Post edited by baddmoonrizin on

Comments

  • garaks31garaks31 Member Posts: 2,845 Arc User
    rep - events , left bottom
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
  • phoeniz1994phoeniz1994 Member Posts: 102 Arc User
    therre's no more Reputation -Events , it's alll shifted to the Events page on the J button, but can't find any reedeem button in there :(
    0he9rXF.png
  • leemwatsonleemwatson Member Posts: 5,445 Arc User
    Go to the C-Store and look at a T6 ship. It should give you the option to use the token. I don't think it actually 'physically' gives you one in your inventory.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • phoeniz1994phoeniz1994 Member Posts: 102 Arc User
    i am on the character i used it on and when i browse T6 ships it says oprice and that i can't buy them, nor use any token...

    I have nothing in my inventory either, just my Zen disapepraedin the transaction and i didn't receive what i spent them for...
    0he9rXF.png
  • sthe91sthe91 Member Posts: 5,932 Arc User
    phoeniz1994 wrote: »
    i am on the character i used it on and when i browse T6 ships it says oprice and that i can't buy them, nor use any token...

    I have nothing in my inventory either, just my Zen disappeared in the transaction and i didn't receive what I spent them for...

    The ships you want to get, need to not be in the New category otherwise you cannot purchase them with the free Tier 6 ship token.
    Where there is a Will, there is a Way.
  • phoeniz1994phoeniz1994 Member Posts: 102 Arc User
    i am browsingfromt he normal ships tab, no ship that i can use the Token on, maybe that buyout item int he Zstore should have been removedafter the last Coupon event ended before the switch to the new one? in that case i hope it can be helpful for the dev team to take a look on it and prevent others from doing my mistake...
    0he9rXF.png
  • oneoflightoneoflight Member Posts: 4 Arc User
    Same issue here spent over 2800 zen to buy it out got no coupon and its no where in any inventory their is no event tab under rep so either need the coupon or the zen back
  • sthe91sthe91 Member Posts: 5,932 Arc User
    edited March 2020
    Have you looked at the new Events tab in the Mission Journal? It is one of the top tabs. That is where the coupon comes from especially in the Second Chance section if you were not able to complete the project when the event was going on.
    Where there is a Will, there is a Way.
  • seaofsorrowsseaofsorrows Member Posts: 10,918 Arc User
    If you do not have a physical item in your inventory, then you should open a ticket with support. Despite what some have said, the T6 discount token is absolutely a physical item and in order for the discount to reflect as an option, you have to browse on the character that has the token. So if you finish the event on your Federation Captain and you want to use it on a KDF Kor Bird of Prey, you have to hand the item to a Klingon Character and use them to buy the ship.

    If you don't have that item, then something is wrong and only Support can help with that. You will want to use the Support option at the top of the page or click here. It sounds to me like an issue with the Buyout option as claiming it from finishing the event works perfectly fine.

    Good luck.
    Insert witty signature line here.
  • phoeniz1994phoeniz1994 Member Posts: 102 Arc User
    sdent a ticket in the in-game support menu, gonna file it here aswell, lost 2500 Zen for that XD
    0he9rXF.png
  • sthe91sthe91 Member Posts: 5,932 Arc User
    I just thought of some thing, is your Shipyard out of Ship slots?
    Where there is a Will, there is a Way.
  • seaofsorrowsseaofsorrows Member Posts: 10,918 Arc User
    sthe91 wrote: »
    I just thought of some thing, is your Shipyard out of Ship slots?

    Doesn't matter when buying from the C-Store.
    Insert witty signature line here.
  • strathkinstrathkin Member Posts: 2,666 Bug Hunter
    edited March 2020
    NOTE:
    If you only selected the BUYOUT option from the CSTORE, realize you haven't yet CLAIMED the TOKEN, so you got to Navigate to the Past Event and select CLAIM.

    All the buyout does is advance the progress from 0 to 2100/2800 or whatever the maximum; you still need to find the past Event in the TAB, note if you had a buyout option it will be there, and then find the CLAIM option.

    If you are still having problems, look for the 'bold' menu at the top of ARC website, it will say SUPPORT and their you can fill in a ticket with a Game Master. Describe exactly what you did & when, and what you're either seeing or not, and then be kind and ask for help so they can resolve it.

    Many get confused it's a two step process. o:)
    Post edited by strathkin on
    0zxlclk.png
  • phoeniz1994phoeniz1994 Member Posts: 102 Arc User
    Update, i actually got the coupon recently, problem solved. ^-^
    In case it 's from Support, i want to thank you for the relatively quick fix ^-^
    0he9rXF.png
  • johnc#9103 johnc
    johnc#9103
         Member Posts: 4 Arc User
    So just to be clear the problem is if you earned/bought out the 1st Event Campaign from 2019 but didn't claim the Discount Coupon then when the Events were upgraded and moved from Reputation to Mission Journal the claim button disappeared in the transfer and you could no longer claim it. The new claim button does not display the old coupon.

    There is a workaround: create a new toon. They will have the old settings with Events still in Character/Reputation. The button to claim will be there. Claim it and mail it to the toon you want to have it.
  • johnc#9103 johnc
    johnc#9103
         Member Posts: 4 Arc User
    So just to be clear the problem is if you earned/bought out the 1st Event Campaign from 2019 but didn't claim the Discount Coupon then when the Events were upgraded and moved from Reputation to Mission Journal the claim button disappeared in the transfer and you could no longer claim it. The new claim button does not display the old coupon.

    There is a workaround: create a new toon. They will have the old settings with Events still in Character/Reputation. The button to claim will be there. Claim it and mail it to the toon you want to have it.
  • johnc#9103 johnc
    johnc#9103
         Member Posts: 4 Arc User
    So just to be clear the problem is if you earned/bought out the 1st Event Campaign from 2019 but didn't claim the Discount Coupon then when the Events were upgraded and moved from Reputation to Mission Journal the claim button disappeared in the transfer and you could no longer claim it. The new claim button does not display the old coupon.

    There is a workaround: create a new toon. They will have the old settings with Events still in Character/Reputation. The button to claim will be there. Claim it and mail it to the toon you want to have it.
  • echattyechatty Member Posts: 5,916 Arc User
    I see we have cloned posts popping up *Chuckle*
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • darpendragondarpendragon Member Posts: 203 Arc User
    edited May 2020
    Also necro

    So many necro threads today
This discussion has been closed.