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Forums > Home› Support› PC Gameplay Bug Reports

Unable to authenticate: Connection to the account server timed out

lowestlvllowestlvl Member Posts: 699 Arc User
in PC Gameplay Bug Reports
this is popping up launching from steam
«1

Comments

  • sennahcheribsennahcherib Member Posts: 2,823 Arc User
    same thing here, i use arc.
  • falsfire1976falsfire1976 Member Posts: 27 Arc User
    Same thing here, I use Steam. It failed to auto-login, and manual login also failed...
  • jamieblanchardjamieblanchard Member Posts: 561 Arc User
    Also getting that as well.
    Resident TOS, G.I. Joe, Transformers and hair metal fangirl.

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    21 'til I die!
  • srsfleet#9150 srsfleet
    srsfleet#9150
         Member Posts: 9 Arc User
    Same
  • scutofo#1689 scutofo
    scutofo#1689
         Member Posts: 13 Arc User
    Same here.. can't login!
  • mazujiemazujie Member Posts: 49 Arc User
    same not using arc or steam
  • demonius2demonius2 Member Posts: 3 Arc User
    i cant login as well
  • cjtombraider#7376 cjtombraider
    cjtombraider#7376
         Member Posts: 71 Arc User
    edited March 2020
    Same issue. Using ARC.
  • alphalostalphalost Member Posts: 9 Arc User
    Same here, using arc
  • leestev#7256 leestev
    leestev#7256
         Member Posts: 1 New User
    same
  • theraven2378theraven2378 Member Posts: 6,016 Arc User
    same
    NMXb2ph.png
      "The meaning of victory is not to merely defeat your enemy but to destroy him, to completely eradicate him from living memory, to leave no remnant of his endeavours, to crush utterly his achievement and remove from all record his every trace of existence. From that defeat no enemy can ever recover. That is the meaning of victory."
      -Lord Commander Solar Macharius
    • iamjmphiamjmph Member Posts: 211 Arc User
      Logged in to update no problem, but when i tried getting in game this happened.
    • dantivirusdantivirus Member Posts: 84 Arc User
      Same on both Arc and Steam. Unable to authenticate: Connection to the account server timed out
    • gsundered11gsundered11 Member Posts: 13 Arc User
      Same. Using Arc
    • captaincelestialcaptaincelestial Member Posts: 1,925 Arc User
      After the update, it tried to use the log in server (3 failed attempts), then I clicked on Engage!, and it won't even try to authenticate me.
    • djgiggles1972djgiggles1972 Member Posts: 4 Arc User
      yup, i am getting the same message. must be something with the patch they did this morning and the server status is green.
    • lordkeepslordkeeps Member Posts: 2 Arc User
      edited March 2020
      same here, timeout on reaching login server.
      djgiggles1972 wrote: »
      yup, i am getting the same message. must be something with the patch they did this morning and the server status is green.

      I guess its more that a new event started, so more ppl are logging in as usual and the current serverhardware cant handle that amount of login attemps at the same time.

    • jim625jim625 Member Posts: 907 Arc User
      same here while I was switching toons
    • bahnahbahnah Member Posts: 2 Arc User
      same using steam
    • geoff484geoff484 Member Posts: 209 Arc User
      Same here, using arc as well
      banner_zpsowioz7sn.jpg
    • sychosis99sychosis99 Member Posts: 46 Arc User
      Same here. Was originally in game for a little, the rubberbanding was terrible. Crashed while zoning, and now can't get past login.
    • shieldy44#5545 shieldy44
      shieldy44#5545
             Member Posts: 1 New User
      same using steam
    • kiithsomtaaw#3824 kiithsomtaaw
      kiithsomtaaw#3824
             Member Posts: 1 New User
      edited March 2020
      As in topic about the patch:
      https://www.arcgames.com/en/forums/startrekonline#/discussion/1254245/pc-patch-notes-for-3-5-20
      there is a statement:
      Greetings Captains!
      We will be having a maintenance tomorrow, 4/28 at 7AM Pacific for 2.5 hours. (What time is this for me?)
      You can find our patch notes here.

      For UTC is from 15 to 17:30 in Wednesday. So in minutes we should be able to login. Let's them finish the maintainance. :)
    • captpricemancaptpriceman Member Posts: 74 Arc User
      Same here.
    • gojkovgojkov Member Posts: 10 Arc User
      same 'ere, steam user
    • philchapphilchap Member Posts: 269 Arc User
      same here arc update hit engage and got it.
    • gsundered11gsundered11 Member Posts: 13 Arc User
      kiithsomtaaw#3824 wrote: »
      As in topic about the patch:
      https://www.arcgames.com/en/forums/startrekonline#/discussion/1254245/pc-patch-notes-for-3-5-20
      there is a statement:
      Greetings Captains!
      We will be having a maintenance tomorrow, 4/28 at 7AM Pacific for 2.5 hours. (What time is this for me?)
      You can find our patch notes here.
      For UTC is from 15 to 17:30. So in minutes we should be able to connect.

      That's not the issue. the issue is the authentication server is playing up again. the game has been back for an hour.
    • manwholaughsmanwholaughs Member Posts: 65 Arc User
      *Sigh, same here, and I am also using Steam version...
    • furiouspurposefuriouspurpose Member Posts: 7 Arc User
      Same here, using the "standard" launcher.
      Server status shows green, was able to log into the launcher to patch but after that the account server is unresponsible.
      Change of DNS server and clearing DNS cache didn't change anything either, can't even authenticate to the launcher anymore.
    • truewarpertruewarper Member Posts: 930 Arc User
      Using the original STO launcher...same issue
      52611496918_3c42b8bab8.jpg
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