test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

Unable to authenticate: Connection to the account server timed out

doctorstegidoctorstegi Member Posts: 1,222 Arc User
in Star Trek Online General Discussion
Is already maintenance? I thought it was at 10am EST?
C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
«1

Comments

  • zelty#7043 zelty
    zelty#7043
         Member Posts: 2 Arc User
    in the same boat here.
  • krypalkrypal Member Posts: 21 Arc User
    same here...got disconnected when changing characters, now I cannot log back in on either of my accounts
  • kharliskharlis Member Posts: 39 Arc User
    I was in just before it went down. I didn't see any messages.
  • doctorstegidoctorstegi Member Posts: 1,222 Arc User
    Server status is still green i guess for some reason the log-in server is down, oh well i guess taking an early break from STO today.,
    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • obligoblig Member Posts: 20 Arc User
    krypal wrote: »
    same here...got disconnected when changing characters, now I cannot log back in on either of my accounts

    same here
  • reinawattreinawatt Member Posts: 53 Arc User
    Just noticed it as well, can't sign in. Was going to do my personal endeavours before today's maintenance began, don't know if they've started early or haven't issued a notice of a problem.
  • tousseautousseau Member Posts: 1,484 Arc User
    Same for Champions Online too...
  • zelty#7043 zelty
    zelty#7043
         Member Posts: 2 Arc User
    i should have figured it knocked out the dilithium exchange as well
  • tribbulatertribbulater Member Posts: 295 Arc User
    Yeah, Login Server for both Neverwinter and STO went down at 5am PDT / 8am Eastern.

    Cryptic still has trouble with dates and times I guess.
  • mjolldirmjolldir Member Posts: 31 Arc User
    this is the third week in a row that before maintenance it does this, its rly starting to TRIBBLE me off
    IMG_260543.jpg
  • captaind3captaind3 Member Posts: 2,449 Arc User
    Wonderful. On the other hand, I'm glad it's not me.
    tumblr_mr1jc2hq2T1rzu2xzo9_r1_400.gif
    "Rise like Lions after slumber, In unvanquishable number, Shake your chains to earth like dew, Which in sleep had fallen on you-Ye are many — they are few"
  • avoozuulavoozuul Member Posts: 3,215 Arc User
    Great, I can't get my lohlunat favors now. :(
    I stream on Twitch, look for Avoozl_
  • kirkosism#7934 kirkosism
    kirkosism#7934
         Member Posts: 7 Arc User
    I've also been disconnected from the host mind and thrust into the waking world too early! :(

    I'm from England if that is in anyway relevant. Which it isn't, apart from how I complain about things, which is generally politely.
    "We have them just where they want us"
  • sionedwardssionedwards Member Posts: 15 Arc User
    Nice, it's not like I was trying to get my daily stuff done before the "scheduled" maintenance time or anything xD
  • shpoksshpoks Member Posts: 6,967 Arc User
    edited July 2019
    Can confirm, been getting the same message this past hour upon attempting to log in.
    I'm also getting the same message when trying to log into Neverwinter, so I guess it's sth. across the board, or should I say - Arc.
    HQroeLu.jpg
  • furiouspurposefuriouspurpose Member Posts: 7 Arc User
    As it happened seemingly exactly at the full hour, I'd suspect they by accident pulled the plug on the account server just too early for maintenance.
    It's a pity they obviously still haven't implemented an automatic mechanism to show the server status correctly - or maybe the account server(s) are not included in the status check.
  • bubblegirl2015bubblegirl2015 Member Posts: 831 Arc User
    This is 2 hrs from me before official patching. I know nobody is working in the Bay area yet but they do need to mitigate these issues from happening. Please extend the summer event or give out extra tokens to complete them. This is a global MMO and some of us dont have the time to work around server issues like this. Thanks!​​
    Wiki editor http://sto.gamepedia.com
    Original STO beta tester.
  • ridgewolferidgewolfe Member Posts: 3 Arc User
    Had just finished grinding for Dilithium and was signing on a toon to actually play when this hit... I think it's a Borg Cyber-attack.
  • scotty74321scotty74321 Member Posts: 95 Arc User
    Emergency bottle of scotch time, unable to authenticate, and no warning from the gods about been diconnected, at least my Scotch is authentic
    Laddy, don't you think you should... rephrase that??
  • treking2treking2 Member Posts: 159 Arc User
    Same thing here ... account server went down right after the start of the Horga'hn Hunt. Coincidence?

    and ... "RIGHT IN THE MIDDLE OF MY BACKSWING!?!"
  • furiouspurposefuriouspurpose Member Posts: 7 Arc User
    scotty74321 wrote: »
    [...]at least my Scotch is authentic
    Don't be too sure, a positive status indicator obviously doesn't have to mean anything ;)

  • ltminnsltminns Member Posts: 12,572 Arc User
    Same here. Game Servers show Green and up, but the Account Server seems to be AWOL.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • baronvonboombaronvonboom Member Posts: 51 Arc User
    Thought I would do my dailies before downtime but nope.
    Also when checking the charge feature through Arc all the games are showing complete tutorials etc before making a purchase.
  • treking2treking2 Member Posts: 159 Arc User
    Positive (green) status indicator just means that the holodeck server is (mostly) functional.
    It has nothing to do with the account server, whose status they (sadly) do not show.
    When the account server goes down, you can not log in or change to a different character.

    The only good news is that it was going to be reset in two hours anyway.
  • ussmonkeyboy12ussmonkeyboy12 Member Posts: 15 Arc User
    Same boat. Thought I'd look at doing a few things quickly before downtime. Ah well. :(
  • treking2treking2 Member Posts: 159 Arc User
    edited July 2019
    Just a FYI ... There are sites that show the Server Status for many popular MMOs, including
    Star Trek Online. (Not naming names or posting links because PWE/Cryptic does not like that.)

    These site(s) showed (at least at one time) the ping status of several STO Servers:
    Account server, Controller 1, Controller 2, Error server, Patch server, and Website.

    Unfortunately, this has not worked since some networking changes happened several months ago.

    It would be nice if PWE/Cryptic could either update them with the correct and current
    server addresses, or provide their own tool for doing so.
  • salvation4salvation4 Member Posts: 1,167 Arc User
    JUST logged in..Was dead a minute before..
    Adrian-Uss Sovereign NCC-73811 (LVL 65 FED ENG) UR/E MKXV Fleet Intel Assault Cruiser (April 2012) (Main)
    Adu-Uss Firefox NCC-93425-F (LVL 65 FED AoY ENG) UR/VR MKXV Fleet Intel Assault Cruiser (July 2016)
    Jean-Uss Seratoga Ravenna (LVL 60 FED Delta ENG) UC/R MKVI Bajoran Escort (April 2018)
    Dubsa-RRW Mnaudh (LVL 50 FED allied ROM Delta ENG) Warbird (May 2018)
    Marop-IKS Orunthi (LVL 50 KNG Delta ENG) BoP (May 2018)
    Kanak'lan-TRIBBLE (LVL 65 DOM Gamma ENG) TRIBBLE (June 2018)
  • echattyechatty Member Posts: 5,917 Arc User
    Me too. I exited out of Tribble and was going to sign into Holodeck to do an endeavor before maint and got the message.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • cxeronockxcxeronockx Member Posts: 156 Arc User
    edited July 2019
    Then i'm lucky, no problems for me. Dit my mission and endeavors and when i get the message from shutdown in 30 minutes i switcht a normal way to a other toon and started 2 reps, starten 2 quick tfo's en now just logt out. And i'm living in Belgium/Europe
  • wideningxgyrewideningxgyre Member Posts: 710 Arc User
    I got disconnected in the middle of trying to get through my normal daily 2hrs of clicking before the maintenance.

    I can accept human error in taking down the server early. What I find strange is that there's usually no acknowledgement of such errors or even notification that the servers are now down. We're left disconnected and in the dark about what's happened.

    It's almost as if by not acknowledging it, it's an attempt to pretend nothing happened - that everything is fine, situation normal. It's not like we're going to start demanding someone's operating number or send in stormtroopers.

    Numerous customer service studies have shown that it's not the problems that define customer satisfaction, but how those are communicated and handled that determine whether people are happy or upset. Ignoring frequent problems without ever acknowledging them without a stated plan to minimize or prevent them in the future is simply a recipe for irritated customers.
This discussion has been closed.