Unable to authenticate: Connection to the account server timed out

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leemwatson

wideningxgyre wrote: »

I got disconnected in the middle of trying to get through my normal daily 2hrs of clicking before the maintenance.

I can accept human error in taking down the server early. What I find strange is that there's usually no acknowledgement of such errors or even notification that the servers are now down. We're left disconnected and in the dark about what's happened.

It's almost as if by not acknowledging it, it's an attempt to pretend nothing happened - that everything is fine, situation normal. It's not like we're going to start demanding someone's operating number or send in stormtroopers.

Numerous customer service studies have shown that it's not the problems that define customer satisfaction, but how those are communicated and handled that determine whether people are happy or upset. Ignoring frequent problems without ever acknowledging them without a stated plan to minimize or prevent them in the future is simply a recipe for irritated customers.

Numerous customer service studies also showed that people are ten times more likely to complain than complement too. If they posted, the vocal minority would still barrage them with insults.

It could've been an issue with Arc, which Cryptic does not control and may have been unaware of.

baddmoonrizin

The issue was resolved. /Thread