STO Client crashing upon opening

zing1617 · May 2019

Before today's update, STO was working fine for me, and now it keeps crashing right after the cryptic logo loading screen. Please fix this ASAP as I am unable to play at all until this is fixed.

jonnyne21 · May 2019

I, too, am getting this. I've restarted my computer, reinstalled STO. Nothing stops it from crashing. I get to the Splash screen, then crash.

scotty74321 · May 2019

To add to this , I played STO about 2 hours ago 18.00 uk time , just came back to re log on 20.00 Uk time , the game client screen has updated to show ORIGIN something , but on three attempts to launch the game its giving CRYPTIC oop something went wrong and this ERROR:
Unrecognized command "(null)" (did you mean "-(null)"?)
Line: C:\src\libs\UtilitiesLib\utils\cmdparse.c(2802)

So what happend in the space of 90 mins to stop the game client launching and what causes that error message. This is a fresh install , I received the new pre-update patch last week with no issues and yesterdays patch and launch and played no problem up till earlier till the aforementioned.

burnhamquinn · May 2019

I too am facing these issues... EVERYTIME I login within three minutes (at best) of logging in the game crashes... doesn't matter if I am playing an episode, am in a TFO queue, am in sector space attending my inventory, reputation section, ship or character, or going to a location non the sector map... the game crashes... tried uninstalling the game and doing a clean install, after which it does it again... I have enough time to refine my daily dilthium amount, but aside from that, the game is all-but bricked for me until this is fixed.

ps1701 · May 2019

I was having the same thing, turning off lighting 2.0 fixed it for now.... waiting until after the patch to see if they fixed whatever the cause is before I try turning it back on.

sthero · May 2019

Turning off Lighting 2.0 fixed the issue for me as well!! No more crashes........as yet.

ps1701 · May 2019

I tried again after yesterdays patch, with 2.0 back on. It worked for a few minutes until I got into a fight, then crashed again. Then, I left 2.0 on, but turned off dynamic lighting, and it worked for over an hour (the rest of the time I was going to play) without crashing. In case this helps anyone, dev's or players.

I'm running an intel I7 processor, on an Nvidia based GPU, 16 GB of system memory

ps1701 · May 2019

Update, got on tonight with same settings and froze after about a minute while buying some duty officers on the exchange - so back to off for lighting 2.0. All drivers for PC up to date, full file check run on STO, was working fine with everything on before Tuesdays patch.

tuna2natuna · May 2019

On PS4, after I choose "Change Character" and click on the character I want, it crashes...
But today, as of the update, it crashes when I choose my character EVERY TIME, meaning that I cannot play at all. It gives me a CE-38700-8 error, whatever that is.

Help?

burnhamquinn · May 2019

UPDATE: not quite as bad as last time I posted, and one update it was gone completely, but after the May 23rd update the mysterious crash returned. Happens now every time I try any kind of TFO queue, as well as occasionally in various places when entering and/or leaving a map. Can conduct non-major gameplay (like tasking DOFFs, starting Admiralty and R&D tasks, walking around, basic ground combat, but anything utilizing recent additions to the game is an instant crash, or worse yet, a freeze mid-queue and then crash, its almost become an AFK penalty generator bot at this point.

bjdk03 · May 2019

I can not even get in to the game to aler any setings, to make matters worse, i can not seam to get connected to the Support website... makes me mad

ps1701 · May 2019

Still going on for me whenever lighting 2.0 is running, and strangely now I can't even make adjustments to brightness anymore with it off, so everything is dark. It all started with the patch that made the the last 2 new episodes live. I'm running an nvidia geforce 770 GTX, using the last drivers before the patch to make it compatible with the 1903 windows patch. Those drivers actually won't work with 1903, that they were designed for, so I can't go higher until Nvidia puts out another version. If I try to install those the graphics card fails in windows, and the only way to get your card working again is to install an earlier driver. I'm wondering if something STO did for 1903 (Windows May feature update) is causing an issue in a similar way - though I had the problems before I updated to 1903 as well.

sarah2774 · May 2019

ps1701 wrote: »

Still going on for me whenever lighting 2.0 is running, and strangely now I can't even make adjustments to brightness anymore with it off, so everything is dark. It all started with the patch that made the the last 2 new episodes live. I'm running an nvidia geforce 770 GTX, using the last drivers before the patch to make it compatible with the 1903 windows patch. Those drivers actually won't work with 1903, that they were designed for, so I can't go higher until Nvidia puts out another version. If I try to install those the graphics card fails in windows, and the only way to get your card working again is to install an earlier driver. I'm wondering if something STO did for 1903 (Windows May feature update) is causing an issue in a similar way - though I had the problems before I updated to 1903 as well.

Go to option, select the display tab and click the calibration brightness screen button and follow the instruction. Your settings got reset.

allredalpha · May 2019

I had this issue as well, fix for me was to turn off Riva tuner "RTSS"

ps1701 · June 2019

No luck on the brightness in lighting 1.0, I can adjust the calibration screen all the way in either direction and nothing happens. I can only get brighter by adjusting my monitor itself. Crashes are still happening with lighting 2.0 with the newest Nvidia driver released last night. I don't have RTSS, I tried turning off the framerate stabilization in game with no luck, and tried various settings in the Nvidia Control Panel. No joy.

michlo · June 2019

Switching off lighting 2 seems to have done the trick for me too.

I just returned after four years away and have a much more powerful machine this time so I was quite disappointed to have this happening. No other game has such issues on my system.

arryndel · June 2019

I just decided to reinstall the game last night, installed on Steam but when I tried to play the game kept crashing at the loading screen.

I uninstalled from Steam and installed with Arc, same issue. I've tried verifying the files multiple times, tried running in safe mode, made sure my vid drivers are up to date, made sure no other programs were running at the same time, even monitored my memory and other systems during the loading process, but I can't seem to find what is causing the game to crash during the initial load screen.

The last time I played the game was on this same system I'm on now and I didn't have these issues back then. Any ideas?

ps1701 · June 2019

For some reason my laptop did this when I had a second screen plugged in unless it was mirrored, not spanning between the screens, and I had to go full screen. If on a single screen or mirrored, and full screen, it was fine.

STO Client crashing upon opening

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