I mostly only start threads when I have something to ask, or to grumble about, but since a mod closed the previous thread (https://arcgames.com/en/forums/startrekonline#/discussion/1245829/sto-ate-2-000-000-dilithium/p1
) - it was devolving, I figured I should start a new one to note the resolution.
After some back and forth with Support - I was able to supply a screenshot showing the Exchange transaction log and the Chat log, I eventually received an email saying my refined dilithium had been refunded. While I'm most appreciative of that, there is oh a wee problem still. The problem occurred with my Alpha 001 toon, while the dilithium was refunded to my Agricola 001 toon - not an insurmountable issue by any means. A slightly more noteworthy error is that while I lost about 2,000,000 dilithium I believe I was refunded something like oh 9,500,000 refined dilithium. I really don't know what the toon had yesterday - I'm guessing maybe 500,000 yet when I logged in the toon had hit the cap so I'm thinking they returned a little too much!!! While I've contact Support again, if they decide not to correct the refund I'm all good.