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STO ATE 2,000,000 DILITHIUM -.- Part II (Resolution)
lapprenticel
Member Posts: 254 Arc User
I mostly only start threads when I have something to ask, or to grumble about, but since a mod closed the previous thread (https://arcgames.com/en/forums/startrekonline#/discussion/1245829/sto-ate-2-000-000-dilithium/p1) - it was devolving, I figured I should start a new one to note the resolution.
After some back and forth with Support - I was able to supply a screenshot showing the Exchange transaction log and the Chat log, I eventually received an email saying my refined dilithium had been refunded. While I'm most appreciative of that, there is oh a wee problem still. The problem occurred with my Alpha 001 toon, while the dilithium was refunded to my Agricola 001 toon - not an insurmountable issue by any means. A slightly more noteworthy error is that while I lost about 2,000,000 dilithium I believe I was refunded something like oh 9,500,000 refined dilithium. I really don't know what the toon had yesterday - I'm guessing maybe 500,000 yet when I logged in the toon had hit the cap so I'm thinking they returned a little too much!!! While I've contact Support again, if they decide not to correct the refund I'm all good.
After some back and forth with Support - I was able to supply a screenshot showing the Exchange transaction log and the Chat log, I eventually received an email saying my refined dilithium had been refunded. While I'm most appreciative of that, there is oh a wee problem still. The problem occurred with my Alpha 001 toon, while the dilithium was refunded to my Agricola 001 toon - not an insurmountable issue by any means. A slightly more noteworthy error is that while I lost about 2,000,000 dilithium I believe I was refunded something like oh 9,500,000 refined dilithium. I really don't know what the toon had yesterday - I'm guessing maybe 500,000 yet when I logged in the toon had hit the cap so I'm thinking they returned a little too much!!! While I've contact Support again, if they decide not to correct the refund I'm all good.
Post edited by baddmoonrizin on
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This discussion has been closed.
Comments
Giving those people more info to get mixed up about seems unwise. Personally, I would have checked all balances on my account thoroughly to make sure it was new, incoming Dil (not somehow shifted from elsewhere on my account), thanked support, informed them of the overage, and left it for them to sort out.
My own issue was resolved accurately and politely.
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