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Can't connect to server
iamynaught
Member Posts: 1,285 Arc User
I'm not sure what is going on exactly, but I can't get the game to connect this afternoon. I got on and played just fine this morning until I went to lunch at noon. I get back and the launcher won't connect most times, and when it does I then get a message on the launcher that says...
If I am then able to get this far, I try to log in and get an "Unable to authenticate" error or it times out. I have actually been able to get the game to load a few times, only to have it time out trying to connect to the login server. I've rebooted my PC, my router and my modem. I've tried connecting from my laptop and get the same problems. I can surf the internet just fine, watched some YouTube vids just to be sure it wasn't all on my end and had zero issues.
It's most likely something between me and Cryptic that's going bonkers but it's none-the-less very frustrating.
I have included the traceroute, nettest and pathping info in this post. Hopefully someone can point me in the right direction to getting this cleared up. This stuff always seems to happen during an event I'm doing where I need every day I can get in order to finish and now it looks like I'll end up at least 1 day short.
Here is the info...
Trace Route
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms router.belkin [192.168.2.1]
2 1 ms 1 ms 1 ms home.domain.actdsltmp [192.168.0.1]
3 179 ms 209 ms 178 ms 184.99.64.200
4 193 ms 197 ms 179 ms boid-agw1.inet.qwest.net [184.99.65.57]
5 149 ms 149 ms 161 ms sea-brdr-02.inet.qwest.net [67.14.41.194]
6 220 ms 202 ms 203 ms be209.ccr21.sea02.atlas.cogentco.com [154.54.11.
1]
7 * * 228 ms be2083.ccr21.sea01.atlas.cogentco.com [154.54.0.
249]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Nettest
unable to allocate performance buffer
contacting nettest server..
Local IP: 65.102.71.155
Ping: 116.0 msec
Port: 80: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: timed out
Port: 443: timed out
Port: 7255: timed out
Port: 7255: 214 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: timed out
Port: 7003: timed out
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 213 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Pathping
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
0 ********.domain.actdsltmp [192.168.0.3]
1 192.168.0.1
2 184.99.64.200
3 boid-agw1.inet.qwest.net [184.99.65.57]
4 sea-brdr-02.inet.qwest.net [67.14.41.194]
5 be209.ccr21.sea02.atlas.cogentco.com [154.54.11.1]
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ********.domain.actdsltmp [192.168.
0.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 58ms 0/ 100 = 0% 0/ 100 = 0% 184.99.64.200
0/ 100 = 0% |
3 55ms 0/ 100 = 0% 0/ 100 = 0% boid-agw1.inet.qwest.net [184.99.6
5.57]
2/ 100 = 2% |
4 --- 100/ 100 =100% 98/ 100 = 98% sea-brdr-02.inet.qwest.net [67.14.
41.194]
0/ 100 = 0% |
5 81ms 2/ 100 = 2% 0/ 100 = 0% be209.ccr21.sea02.atlas.cogentco.c
om [154.54.11.1]
Trace complete.
Century Link is my ISP
I have no idea what I'm looking at but that's the stuff these tests came back with.
The website is experiencing technical difficulties. Normal game play is not affected.
If I am then able to get this far, I try to log in and get an "Unable to authenticate" error or it times out. I have actually been able to get the game to load a few times, only to have it time out trying to connect to the login server. I've rebooted my PC, my router and my modem. I've tried connecting from my laptop and get the same problems. I can surf the internet just fine, watched some YouTube vids just to be sure it wasn't all on my end and had zero issues.
It's most likely something between me and Cryptic that's going bonkers but it's none-the-less very frustrating.
I have included the traceroute, nettest and pathping info in this post. Hopefully someone can point me in the right direction to getting this cleared up. This stuff always seems to happen during an event I'm doing where I need every day I can get in order to finish and now it looks like I'll end up at least 1 day short.
Here is the info...
Trace Route
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms router.belkin [192.168.2.1]
2 1 ms 1 ms 1 ms home.domain.actdsltmp [192.168.0.1]
3 179 ms 209 ms 178 ms 184.99.64.200
4 193 ms 197 ms 179 ms boid-agw1.inet.qwest.net [184.99.65.57]
5 149 ms 149 ms 161 ms sea-brdr-02.inet.qwest.net [67.14.41.194]
6 220 ms 202 ms 203 ms be209.ccr21.sea02.atlas.cogentco.com [154.54.11.
1]
7 * * 228 ms be2083.ccr21.sea01.atlas.cogentco.com [154.54.0.
249]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Nettest
unable to allocate performance buffer
contacting nettest server..
Local IP: 65.102.71.155
Ping: 116.0 msec
Port: 80: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: timed out
Port: 443: timed out
Port: 7255: timed out
Port: 7255: 214 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: timed out
Port: 7003: timed out
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 213 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Pathping
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
0 ********.domain.actdsltmp [192.168.0.3]
1 192.168.0.1
2 184.99.64.200
3 boid-agw1.inet.qwest.net [184.99.65.57]
4 sea-brdr-02.inet.qwest.net [67.14.41.194]
5 be209.ccr21.sea02.atlas.cogentco.com [154.54.11.1]
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ********.domain.actdsltmp [192.168.
0.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 58ms 0/ 100 = 0% 0/ 100 = 0% 184.99.64.200
0/ 100 = 0% |
3 55ms 0/ 100 = 0% 0/ 100 = 0% boid-agw1.inet.qwest.net [184.99.6
5.57]
2/ 100 = 2% |
4 --- 100/ 100 =100% 98/ 100 = 98% sea-brdr-02.inet.qwest.net [67.14.
41.194]
0/ 100 = 0% |
5 81ms 2/ 100 = 2% 0/ 100 = 0% be209.ccr21.sea02.atlas.cogentco.c
om [154.54.11.1]
Trace complete.
Century Link is my ISP
I have no idea what I'm looking at but that's the stuff these tests came back with.
Hello. My name is iamynaught and I am an altaholic.
Losing faith in humanity, one person at a time.
Losing faith in humanity, one person at a time.
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