Server Not Responding and disconnects with Season 14

roadghost · October 2017

With today's update I can't seem to go more than a couple of minutes without getting a Server Not Responding that lasts a minimum of 20 seconds and as often as not results in a disconnect. Anyone else?

salvation4 · October 2017

Same here especially when loading into an area..

archer2745 · October 2017

Same here. It plays for maybe five minutes and then it crashes

inthestars · October 2017

don't worry you r are not alone in this issue. Actually logging back in is also an issue too and unfortunately has been since the beginning of the season 14 update. Nor that this makes you feel better i'm sure, but at least you know it isnt your hardware.

rangervegas · October 2017

Yea i'm having all the same problems related to network connectivity with the game since Season 14 started; lag, long load times, frozen load screens, loading into an area but clicking on things on the screen does nothing, disconnects, etc....etc..... I normaly NEVER have any lag at all. I live VERY close to the game servers so this is DEFINITELY a game issue on their end.

aprogas · October 2017

These are some examples of the network issues I've been having since S14. The game is barely playable, although intermittently the issues go away for a few minutes.

after logging in, the preview on the character selection screen does not load or only partially (showing away team but not ship)
loading a map, e.g. it can take minutes to jump from 98.07% to 98.12% and then timeout
walk (after a few minutes or so I'm snapped back to where I was)
collect R&D / admiralty / doff projects
queue reputation projects
use the exchange

When I run mtr (a hybrid between traceroute and ping) on the IP-addresses I see GameClient.exe connecting to, I see packet loss and high ping on the second last hop. I suspect this is related and indicates some problem within the Cryptic network.

 Host                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
    [censored for privacy]
 3. xe-1-1-4-252.cr2-ams1.ip4.gtt.net            0.0%   410    3.2   4.0   3.2  50.0   4.3
 4. et-0-0-37.cr4-ams2.ip4.gtt.net               0.0%   410    7.2  11.1   3.4  88.7   8.5
    et-0-0-0-0.cr4-ams2.ip4.gtt.net
    et-0-0-38.cr4-ams2.ip4.gtt.net
 5. be3028.rcr22.ams05.atlas.cogentco.com        0.0%   410    4.0   6.7   3.7  20.2   5.5
 6. be3088.ccr41.ams03.atlas.cogentco.com        0.0%   410    4.0   6.7   3.8  22.0   5.4
 7. be12194.ccr41.lon13.atlas.cogentco.com       0.0%   410   10.2  12.8  10.0  24.4   5.4
 8. be2982.ccr31.bos01.atlas.cogentco.com        0.0%   410   80.7  83.1  80.4  94.7   5.4
 9. te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogen  0.0%   410   81.4  83.8  81.0  97.2   5.4
10. 38.111.40.114                                0.0%   410   81.0  83.9  80.6 113.9   6.0
11. 198.49.243.252                              23.2%   409  528.5 515.2 295.6 655.7  64.3
12. 208.95.186.12                                0.0%   409   80.9  83.4  80.7  94.7

speedtest

niccolcrabel · October 2017

I was fine, the some lag, until today 7 Oct. I can't log in I get to Account connecting & then nothing, the loading screen just disappears. SO frustrating

cylon74656 · October 2017

Started happening to me yesterday, 7 October. Server not responding on almost every map, patching while loading maps get stuck at 0, also the launcher takes quite a long to allow me to enter password. And when it works, it's extremely lagged.

Checked my internet connection just in case, but everything else works perfectly fine.

It's really annoying. Hope they don't wait until Thursday to fix this...

Unknown · October 2017

This content has been removed.

mulakajin · November 2017

Same here. I left for a week long trip and when I returned yesterday 11/4/17 I did the patch post season start and now the account server will not connect to save its life. Only by doing a hodge podge of alt-tab can I get it to stay connected long enough to load my captains and crews on the character select screen however that is as far as it will go as by attempting to load into the game world itself will merely cause direct server timeout and drop me back to the login screen. This isn't an issue with ISP as I can easily load any other MMO or load into a multiplayer CIV match and it works without so much as a slight sneeze. This has been an ongoing issue with Cryptic for years and were on the verge of minimizing the timeout errors however due to the season start and 11/3/17 patch it just fails every single time.

I know his might be a bit harsh but don't you think Cryptic it might be time to consider a new team to work the server side back end or perhaps a beefier hosting platform? The tests are showing connection timeouts as well as packet loss so there is a break somewhere in the hosting platforms so maybe a server shutdown and restart "could" patch up the data leaks causing the packet losses and at the same time "could" alleviate the connectivity and timeout errors. Just a thought at least.

sparhawk · November 2017

I started seeing the same issues two days ago myself. When I run a tracert everything appears fine, but the pathping check indicates a serious problem on the second to last hop:

tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

4 23 ms 23 ms 23 ms po20.demia001cr1.mchsi.com [68.66.72.101]
5 22 ms 22 ms 23 ms po11.stlmo001cr1.mchsi.com [68.66.72.61]
6 23 ms 22 ms 29 ms po10.stlmo001er1.mchsi.com [68.66.73.105]
7 27 ms 22 ms 23 ms stlo-b1-link.telia.net [213.248.85.84]
8 29 ms 32 ms 34 ms chi-b21-link.telia.net [62.115.113.173]
9 52 ms 53 ms 54 ms nyk-bb4-link.telia.net [62.115.137.58]
10 59 ms 58 ms 64 ms bost-b1-link.telia.net [62.115.122.235]
11 50 ms 49 ms 49 ms internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
12 49 ms 51 ms 48 ms border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
13 58 ms 59 ms 60 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
14 59 ms 58 ms 59 ms 198.49.243.253
15 60 ms 69 ms 71 ms 10.251.192.21
16 59 ms 65 ms 58 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

Trace complete.

pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

4 po20.demia001cr1.mchsi.com [68.66.72.101]
5 po11.stlmo001cr1.mchsi.com [68.66.72.61]
6 po10.stlmo001er1.mchsi.com [68.66.73.105]
7 stlo-b1-link.telia.net [213.248.85.84]
8 chi-b21-link.telia.net [62.115.113.173]
9 nyk-bb4-link.telia.net [62.115.137.58]
10 bost-b1-link.telia.net [62.115.122.235]
11 internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
12 border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
13 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
14 198.49.243.253
15 10.251.192.21
16 xboxpatchserver.crypticstudios.com [208.95.185.41]

Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

4 11ms 0/ 100 = 0% 0/ 100 = 0% po20.demia001cr1.mchsi.com [68.66.72.101]
0/ 100 = 0% |
5 24ms 0/ 100 = 0% 0/ 100 = 0% po11.stlmo001cr1.mchsi.com [68.66.72.61]
0/ 100 = 0% |
6 23ms 0/ 100 = 0% 0/ 100 = 0% po10.stlmo001er1.mchsi.com [68.66.73.105]
0/ 100 = 0% |
7 23ms 0/ 100 = 0% 0/ 100 = 0% stlo-b1-link.telia.net [213.248.85.84]
0/ 100 = 0% |
8 30ms 0/ 100 = 0% 0/ 100 = 0% chi-b21-link.telia.net [62.115.113.173]
0/ 100 = 0% |
9 52ms 0/ 100 = 0% 0/ 100 = 0% nyk-bb4-link.telia.net [62.115.137.58]
0/ 100 = 0% |
10 61ms 0/ 100 = 0% 0/ 100 = 0% bost-b1-link.telia.net [62.115.122.235]
0/ 100 = 0% |
11 50ms 0/ 100 = 0% 0/ 100 = 0% internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
0/ 100 = 0% |
12 51ms 0/ 100 = 0% 0/ 100 = 0% border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
0/ 100 = 0% |
13 59ms 0/ 100 = 0% 0/ 100 = 0% perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
0/ 100 = 0% |
14 63ms 0/ 100 = 0% 0/ 100 = 0% 198.49.243.253
0/ 100 = 0% |
15 --- 100/ 100 =100% 100/ 100 =100% 10.251.192.21
0/ 100 = 0% |
16 60ms 0/ 100 = 0% 0/ 100 = 0% xboxpatchserver.crypticstudios.com [208.95.185.41]

Trace complete.

scinerd · November 2017

Has there been any update on this? I too am experiencing the same issues.

babyroohorsehead · December 2017

Same here, new PC, every few minutes Server Not Responding then disconnect, can not do any, would be nice if they fixed it

salvation4 · December 2017

In such cases I just switch over to using a VPN exclusively for STO..I use cyberghost and works ok, not great though..Everything else works fine without a VPN its only STO that throws a random tantrum..

iklossis19 · January 2018

it's January 20th and it's still happening, don't this this will be fixed anytime soon...

Unknown · January 2018

This content has been removed.

Server Not Responding and disconnects with Season 14

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