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Forums > Home› Support› PC Gameplay Bug Reports

Arc launcher forcing me to reinstall STO when i already have it.

scarletscar#2273 scarletscar
scarletscar#2273
 Member Posts: 14 Arc User
in PC Gameplay Bug Reports
been playing for 2 years now and all the sudden the arc launcher says i need to install STO? logged in just fine yesterday, and can log in threw steam aswell. why? is arc making me install it again?

Comments

  • garaks31garaks31 Member Posts: 2,845 Arc User
    edited September 2017
    a workaround ,take a backup of the pre installed directory ,begin installing ,stop at 3-5% ,find the new location the game wants to be in ! copy files from old location to the new one ...

    example

    C:\Program Files (x86)\Arc\Star Trek Online_en - old location

    C:\Program Files (x86)\Arc\Star Trek Online
    C:\Program Files (x86)\Arc\Star Trek Online_de - (possible new locations)
    C:\ (...) \Arc\Star Trek Online_(...)
    Post edited by garaks31 on
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
  • kapustickkapustick Member Posts: 43 Arc User
    Okay,
    Thanks for the quick reply and info.
  • garaks31garaks31 Member Posts: 2,845 Arc User
    from op mentioned issue happens every couple of months, to me. taking a backup from a fresh installed sto is always wise!!
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
  • inferiorityinferiority Member Posts: 4,457 Arc User
    edited September 2017
    The game has been installed on my PC for well over 5 years (since last Windows reinstall) and today, my Arc PLAY button has become a INSTALL button. :(
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • ltminnsltminns Member Posts: 12,572 Arc User
    Have Arc search for the game.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • claudiusdkclaudiusdk Member Posts: 561 Arc User
    edited September 2017
    Same problem here, Champions Online, Star Trek Online, and Neverwinter, already installed, but Arc can't find them. Even if told to search for games on my computer.
    "Please, Captain, not in front of the Klingons."
    Spock to Kirk, as Kirk is about to hug him.
    Star Trek V: "The Final Frontier"
  • claudiusdkclaudiusdk Member Posts: 561 Arc User
    Still bugged.
    "Please, Captain, not in front of the Klingons."
    Spock to Kirk, as Kirk is about to hug him.
    Star Trek V: "The Final Frontier"
  • garaks31garaks31 Member Posts: 2,845 Arc User
    have you tried the workaround in second post? because a fix is unlikely..
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
  • sanokskyratsanokskyrat Member Posts: 479 Media Corps
    I had the same problem 2 weeks ago. Wrote to support and they said there was no problem.

    Sigh.
    1368747308047.cached_zpsl4joalbs.jpg
  • claudiusdkclaudiusdk Member Posts: 561 Arc User
    edited November 2017
    Come on Arc, fix your game launcher.
    I am not gonna have the games installed twice. And I am not gonna remove the games from Steam for this.
    I don't really have a reason to keep the Arc Games Launcher program installed if it isn't working.
    Post edited by claudiusdk on
    "Please, Captain, not in front of the Klingons."
    Spock to Kirk, as Kirk is about to hug him.
    Star Trek V: "The Final Frontier"
  • claudiusdkclaudiusdk Member Posts: 561 Arc User
    edited November 2017
    Can confirm it is still broken.
    "Please, Captain, not in front of the Klingons."
    Spock to Kirk, as Kirk is about to hug him.
    Star Trek V: "The Final Frontier"
  • claudiusdkclaudiusdk Member Posts: 561 Arc User
    Reminder that this still is bugged/broken.
    "Please, Captain, not in front of the Klingons."
    Spock to Kirk, as Kirk is about to hug him.
    Star Trek V: "The Final Frontier"
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