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Forums > Home› Support› C-Store, ZEN, and Promotions

Stipend and monthly payment

emilene2013#2211 emilene2013
emilene2013#2211
 Member Posts: 7 Arc User
in C-Store, ZEN, and Promotions
I have not received my monthly Zen stipend, which usually arrives on the 16th of every month. My monthly payment has not been taken out. I also can't figure out how to check how long I have played or if I canceled my subscription.

Comments

  • UnknownUnknown
    edited March 2017
    This content has been removed.
  • leemwatsonleemwatson Member Posts: 5,534 Arc User
    emilene2013#2211 wrote: »
    I have not received my monthly Zen stipend, which usually arrives on the 16th of every month. My monthly payment has not been taken out. I also can't figure out how to check how long I have played or if I canceled my subscription.

    You don't get your stipend on the same day each month. It's a 30 day cycle. You can check the status of your account on the ARC webpage under 'Your Account'.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • edrogenedrogen Member Posts: 202 Arc User
    leemwatson wrote: »
    emilene2013#2211 wrote: »
    I have not received my monthly Zen stipend, which usually arrives on the 16th of every month. My monthly payment has not been taken out. I also can't figure out how to check how long I have played or if I canceled my subscription.

    You don't get your stipend on the same day each month. It's a 30 day cycle. You can check the status of your account on the ARC webpage under 'Your Account'.

    This is wrong. The stipend shows up on the same day of the month at the same time.
    If you started your subscription at 3:35pm on the 8th of the month, then on the 8th of every next month at approximately 3:35pm your stipend appears.
  • leemwatsonleemwatson Member Posts: 5,534 Arc User
    edited March 2017
    edrogen wrote: »
    leemwatson wrote: »
    emilene2013#2211 wrote: »
    I have not received my monthly Zen stipend, which usually arrives on the 16th of every month. My monthly payment has not been taken out. I also can't figure out how to check how long I have played or if I canceled my subscription.

    You don't get your stipend on the same day each month. It's a 30 day cycle. You can check the status of your account on the ARC webpage under 'Your Account'.

    This is wrong. The stipend shows up on the same day of the month at the same time.
    If you started your subscription at 3:35pm on the 8th of the month, then on the 8th of every next month at approximately 3:35pm your stipend appears.

    I do not get mine on the same day as I started it. It's every 30 days as is stated on the Subscriptions Page.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • nccmarknccmark Member Posts: 1,084 Arc User
    I get mine of the 10th of every month.
    My subscription date was October 10, 2012.
  • edrogenedrogen Member Posts: 202 Arc User
    edited March 2017
    leemwatson wrote: »
    edrogen wrote: »
    leemwatson wrote: »
    emilene2013#2211 wrote: »
    I have not received my monthly Zen stipend, which usually arrives on the 16th of every month. My monthly payment has not been taken out. I also can't figure out how to check how long I have played or if I canceled my subscription.

    You don't get your stipend on the same day each month. It's a 30 day cycle. You can check the status of your account on the ARC webpage under 'Your Account'.

    This is wrong. The stipend shows up on the same day of the month at the same time.
    If you started your subscription at 3:35pm on the 8th of the month, then on the 8th of every next month at approximately 3:35pm your stipend appears.

    I do not get mine on the same day as I started it. It's every 30 days as is stated on the Subscriptions Page.

    I know you think that.
    The subscription is 'Monthly', the payments are Monthly, not on 30 days. In your scenario it would be possible to be billed your 'Monthly' payment but not receive any zen for that month - think February. Would anyone put up with that?
    And, what corporation in the world bills on a rolling 30 day timing? Some months you'd be billed twice and some months never.
    And, what corporation in the world pays on a rolling 30 day timing? Some months you'd be payed twice and some months never.
    Under your scheme I could conceivably pay 12 'Monthly' payments, not get a stipend in February, and still wind up with 13 zen stipend transfers into my account.

    Edit: I just checked the "Subscriptions Page" and it literally says 'Month' everywhere, not 30 days.
    Look Here
  • bubblegirl2015bubblegirl2015 Member Posts: 831 Arc User
    I get mine every month but not sure when. Best is to write a ticket to support and clarify with them OP.
    Wiki editor http://sto.gamepedia.com
    Original STO beta tester.
  • garaks31garaks31 Member Posts: 2,845 Arc User
    https://secure.crypticstudios.com/startrek/subscriptions/list ,here you can check if your are still gold how many days subd. and sub again if necessary ... a note, if your take out card info couple days after sub the sub goes away and at the end of each month cycle, if the card info still in the system the sub continues ...
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
  • storulesstorules Member Posts: 3,287 Arc User
    There should be a history of all transactions on your account too. Not sure if it helps but worth taking a look at it.
    tumblr_ncbngkt24X1ry46hlo1_400.gif
  • emilene2013#2211 emilene2013
    emilene2013#2211
         Member Posts: 7 Arc User
    edited April 2017
    My main problem right now is that the email verification code is not being sent to the email associated with my account. And I still haven't received my stipend or had the payment taken out of my bank account. I have changed my password and checked my spam filter in my email and no one-time code.
    Post edited by emilene2013#2211 on
  • leemwatsonleemwatson Member Posts: 5,534 Arc User
    edrogen wrote: »
    leemwatson wrote: »
    edrogen wrote: »
    leemwatson wrote: »
    emilene2013#2211 wrote: »
    I have not received my monthly Zen stipend, which usually arrives on the 16th of every month. My monthly payment has not been taken out. I also can't figure out how to check how long I have played or if I canceled my subscription.

    You don't get your stipend on the same day each month. It's a 30 day cycle. You can check the status of your account on the ARC webpage under 'Your Account'.

    This is wrong. The stipend shows up on the same day of the month at the same time.
    If you started your subscription at 3:35pm on the 8th of the month, then on the 8th of every next month at approximately 3:35pm your stipend appears.

    I do not get mine on the same day as I started it. It's every 30 days as is stated on the Subscriptions Page.

    I know you think that.
    The subscription is 'Monthly', the payments are Monthly, not on 30 days. In your scenario it would be possible to be billed your 'Monthly' payment but not receive any zen for that month - think February. Would anyone put up with that?
    And, what corporation in the world bills on a rolling 30 day timing? Some months you'd be billed twice and some months never.
    And, what corporation in the world pays on a rolling 30 day timing? Some months you'd be payed twice and some months never.
    Under your scheme I could conceivably pay 12 'Monthly' payments, not get a stipend in February, and still wind up with 13 zen stipend transfers into my account.

    Edit: I just checked the "Subscriptions Page" and it literally says 'Month' everywhere, not 30 days.
    Look Here

    Check the panel at the bottom right of the subscription page. Clearly says 30 days. The vast majority of companies that I deal with are 30 days.

    https://secure.crypticstudios.com/startrek/subscriptions/edit?sub_type=S-STO
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • evilmark444evilmark444 Member Posts: 6,954 Arc User
    leemwatson wrote: »
    edrogen wrote: »
    leemwatson wrote: »
    edrogen wrote: »
    leemwatson wrote: »
    emilene2013#2211 wrote: »
    I have not received my monthly Zen stipend, which usually arrives on the 16th of every month. My monthly payment has not been taken out. I also can't figure out how to check how long I have played or if I canceled my subscription.

    You don't get your stipend on the same day each month. It's a 30 day cycle. You can check the status of your account on the ARC webpage under 'Your Account'.

    This is wrong. The stipend shows up on the same day of the month at the same time.
    If you started your subscription at 3:35pm on the 8th of the month, then on the 8th of every next month at approximately 3:35pm your stipend appears.

    I do not get mine on the same day as I started it. It's every 30 days as is stated on the Subscriptions Page.

    I know you think that.
    The subscription is 'Monthly', the payments are Monthly, not on 30 days. In your scenario it would be possible to be billed your 'Monthly' payment but not receive any zen for that month - think February. Would anyone put up with that?
    And, what corporation in the world bills on a rolling 30 day timing? Some months you'd be billed twice and some months never.
    And, what corporation in the world pays on a rolling 30 day timing? Some months you'd be payed twice and some months never.
    Under your scheme I could conceivably pay 12 'Monthly' payments, not get a stipend in February, and still wind up with 13 zen stipend transfers into my account.

    Edit: I just checked the "Subscriptions Page" and it literally says 'Month' everywhere, not 30 days.
    Look Here

    Check the panel at the bottom right of the subscription page. Clearly says 30 days. The vast majority of companies that I deal with are 30 days.

    https://secure.crypticstudios.com/startrek/subscriptions/edit?sub_type=S-STO

    Yeah the only things I can think of that are not on a 30 day cycle are things like mortgage, car insurance, etc. Games are always 30 days. Of course, I have no idea when mines supposed to hit, I preordered a lifetime sub back before the game launched so I never see a charge on my bank account.
    Lifetime Subscriber since Beta
    eaY7Xxu.png
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