test content
What is the Arc Client?
Install Arc
Options

Non-responding servers, lags, and disconnects...

Given how bad it is right now with so many people logged on...

It seems like it wasn't really a good idea to have Omega, the Anniversary, AND a new season debut all at the same time. I realize it's all about the daily logons (for performance metrics for the game), but you gotta have a server that can handle this much traffic.

Any two of these would have put a huge amount of traffic, but all three, especially with the Omega which has people almost constantly logged in to get particles.

«1

Comments

  • Options
    smokebaileysmokebailey Member Posts: 4,664 Arc User
    Could be internet issues, too. My modem seems to be sputtering, and all my other things don't work, like youtube and so on, and waiting for a new one to arrive. o.o
    dvZq2Aj.jpg
  • Options
    groomofweirdgroomofweird Member Posts: 1,045 Arc User
    Ive had maybe, four disconnects in the last two days which is allot for me given I usually get that in perhaps a year.
    It's not game breaking though, just irksome.
    Nimoysig1_zpsr79joxz3.jpg
    "If this will be our end, then I will have them make SUCH an end as to be worthy of rememberance! Out of torpedos you say?! Find me the ferengi!".
  • Options
    wideningxgyrewideningxgyre Member Posts: 710 Arc User
    azrael605 wrote: »
    Omega is part of the anniversary & every anniversary has been a new season launch. Aside from that, I have experienced none of the issues you list today, been logged in since 9 AM, it is now 3 PM.

    Well, doing things because that's the way it's always been done without regard for any changes in the size or distribution of the player base, increased technology demands due to changes in the game, or other considerations is certainly something that all successful businesses do...

  • Options
    jaguarskxjaguarskx Member Posts: 5,945 Arc User
    Well, in the past the Anniversary Event involves the omega event (at least since 2015). And it also marked the start of new content. Therefore, nothing new here.
  • Options
    wideningxgyrewideningxgyre Member Posts: 710 Arc User
    jaguarskx wrote: »
    Well, in the past the Anniversary Event involves the omega event (at least since 2015). And it also marked the start of new content. Therefore, nothing new here.

    I reiterate my previous position that doing something just because it's the way it's always been done may not be the best way to operate, especially in light of a notable drop in game performance (albeit, anecdotal).

    It somewhat defeats the purpose of setting up the parameters to get people to logon daily in order to increase operating stats (and revenue potential) if the experience is frustrating due to server lag, drops and such - thereby alienating players, rather than further engaging them, as this entire setup was clearly meant to do.
  • Options
    baddmoonrizinbaddmoonrizin Member Posts: 10,329 Community Moderator
    I haven't experienced any lag or disconnects. And from what I've heard, I'm not the only one. Seems like this has nothing to do with Cryptic's server, and more to do with your connection to the server.
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
    Want the latest information on Star Trek Online?
    Facebook / Twitter / Twitch
  • Options
    stee1maxstee1max Member Posts: 227 Arc User
    NON-RESPONDING SERVERS, LAGS, AND DISCONNECTS...
    Welcome to STO during major updates. Are you new to the game?
  • Options
    leemwatsonleemwatson Member Posts: 5,345 Arc User
    SNR's, Lag, Disconnects are actually rarely to do with Cryptic. Besides weather, both Earth-bound and Solar can be blamed, excess traffic along a trunk (hop) belonging to another company, DDoS's (of which there have been plenty in the past against Cryptic's Servers), damage to cabling anywhere along the route to consumer and yes, even your own ISP and your own equipment can be blamed.

    It's all too common for people to blame Cryptic before even considering any of the above variables. It's also widely known that a certain company that routes Cryptic's data isn't exactly delivering the service it should, on top of the fact that Cryptic may not be able to afford the highest quality bandwidth, unlike say Microsoft and Blizzard.

    And finally, of course events like this bring in higher traffic, at the end of the day that is a good thing, however, with being a Sub, I've not seen if there is any queuing to log-in.

    Cryptic present to you a total free to play game, of which you are not forced, nor obliged to pay for anything, and seeing that they are just a small team of about, I'd say 50 or so employees, I will say, as I've said before, get off their backs and give them credit for a great game, that's free to play, that has more way content than the vast majority of AAA games that cost upward of $70-80.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • Options
    discojerdiscojer Member Posts: 533 Arc User
    edited January 2017
    I blame Cryptic, because it's only Cryptic's games that I have this problem with. Well, also Champions Online and NeverWinter (I think they make one more game which I haven't tried).

    That is not to say it's Cryptics fault, exactly.. But it's something on their end - either their netcode (maybe not, since I didn't have that problem with City of Heroes, RIP), their ISP, or their servers.

    EA, Turbine, Sony (er, whoever owns their games now), and a host of weird companies like Nexon and Valofe and others from SE Asia all work fine.
  • Options
    cidjackcidjack Member Posts: 2,017 Arc User
    Two weeks ago I upgraded my connection to the highest level offered. (1 gbps), and since then I have never been disconnected, the hiccups on Netflix are gone, and the those free videos can be watched in HD.

    On Thursday I could see small lag spikes all day long, but not since then.
    Armada: Multiplying fleet projects in need of dilithium by 13."
    95bced8038c91ec6f880d510e6fd302f366a776c4c5761e5f7931d491667a45e.jpgvia Imgflip Meme Generator
  • Options
    seaofsorrowsseaofsorrows Member Posts: 10,918 Arc User
    I get little hitches in the Omega game on occasion, but nothing too major.

    I would have been pretty unhappy if they did the Anniversary without the Omega Game. I look forward to this all year in STO, those upgrades are absolutely great. I usually get everything upgraded and bank quite a few epic items to go on the exchange.

    I guess they could have spaced out the new Season until after the Anniversary, but the idea probably was that since not everyone farms the Omega event, those players would have found the anniversary event alone to be lacking in content.

    It's a little laggy from time to time, but not enough that I think it warrants splitting up the content the way the OP has suggested. Personally, I like when they dump a ton of new stuff on us at once. It always takes me a while to go through it all, I still haven't even tried the new PVE ques, I'll do that tomorrow.
    Insert witty signature line here.
  • Options
    berginsbergins Member Posts: 3,453 Arc User
    I have to say, the Winter Wonderland race for the ship that so many people had such a hard time over, supposedly due to lag? I never had a single problem with. Even when I hit walls of lag, I could still beat the race.

    This event? I can't seem to get better than 600 consistently. The slider will be in position to "catch" the particles, but the pass right through. I've even had it miss the #3 particle in a solid row of 4, without moving the slider at all.

    So, while it might be lag, I don't understand why I have no lag issues with QWW, but can't master this minigame at all.
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • Options
    dongemaharudongemaharu Member Posts: 544 Arc User
    It is happening to people. The game is unplayable for me certain times of the day, so I just don't play as much as before. This has been going on for about a month or so. Debilitating lag makes it impossible to play. I don't expect any resolution. Everything else on my computer and internet is running great. Anyway, I'll just play less.
  • Options
    baddmoonrizinbaddmoonrizin Member Posts: 10,329 Community Moderator
    No one is doubting that it's happening to people. Just saying it's not Cryptic's server.
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
    Want the latest information on Star Trek Online?
    Facebook / Twitter / Twitch
  • Options
    sunfranckssunfrancks Member Posts: 3,925 Arc User
    Other than a little lag, which I get with every major update in STO, I haven't experienced any SNR's, nor any disconnects, so I am taking this season as a win this time around.

    The Omega game is a pain, but easily remedied by afking it.
    Fed: Eng Lib Borg (Five) Tac Andorian (Shen) Sci Alien/Klingon (Maelrock) KDF:Tac Romulan KDF (Sasha) Tac Klingon (K'dopis)
    Founder, member and former leader to Pride Of The Federation Fleet.
    What I feel after I hear about every decision made since Andre "Mobile Games Generalisimo" Emerson arrived...
    3oz8xC9gn8Fh4DK9Q4.gif





  • Options
    tempus64tempus64 Member Posts: 806 Arc User
    No one is doubting that it's happening to people. Just saying it's not Cryptic's server.

    Get a bunch of lag.. See that instance is full.. Change to an instance with hardly anyone in it. Lag goes away. Sure.. Not the servers.. lol

    There's a bunch of different types of lag. Internet, load and "coding" (i.e. TRIBBLE poor optimization etc). 2 of those are mostly Cryptic's "responsibility".
  • Options
    wendysue53wendysue53 Member Posts: 1,569 Arc User
    haven't had any disconnects or lag.
    Had a lot of game crashes, which happens to me every time they update.
    And they've updated nearly every day this week.
    :(
  • Options
    baddmoonrizinbaddmoonrizin Member Posts: 10,329 Community Moderator
    tempus64 wrote: »
    No one is doubting that it's happening to people. Just saying it's not Cryptic's server.

    Get a bunch of lag.. See that instance is full.. Change to an instance with hardly anyone in it. Lag goes away. Sure.. Not the servers.. lol

    There's a bunch of different types of lag. Internet, load and "coding" (i.e. **** poor optimization etc). 2 of those are mostly Cryptic's "responsibility".

    I'm sure that there is. But I don't experience lag. Many others here have stated they don't experience lag. Yet we're all playing on the same server that you are. Sure... MUST be the servers. LOL
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
    Want the latest information on Star Trek Online?
    Facebook / Twitter / Twitch
  • Options
    mustrumridcully0mustrumridcully0 Member Posts: 12,963 Arc User
    I would not be surprised if for some reason the Omega Molecule mini-game requires more resources of the server running that instance then is typical for it, leading to lag. Kinda like one or two years ago, there was a set of powers that slowed down the server resulting in an experience of lag of the players.

    I get the impression the mini-game tends to be a bit laggy, but usually not as bad that it would lead to massive lag or even disconnects.
    Star Trek Online Advancement: You start with lowbie gear, you end with Lobi gear.
  • Options
    protoneousprotoneous Member Posts: 2,988 Arc User
    leemwatson wrote: »
    <snip>It's also widely known that a certain company that routes Cryptic's data isn't exactly delivering the service it should, on top of the fact that Cryptic may not be able to afford the highest quality bandwidth <snip>
    Think you hit the nail on the head regarding one thing that could be improved upon. That being said there are a lot of variables as you've mentioned.

    From the winter event through to the current anniversary event things have been pretty smooth for me though. Nothing much more than the occasional hiccup. If you are having issues with the game though you do have my sympathies as it sure can be frustrating. I have friends and fleet mates that do, so not saying they're not present.

    I don't think it warrants splitting up the new content though. The featured episode is connected to the anniversary which is connected to the new queues...

  • Options
    wendysue53wendysue53 Member Posts: 1,569 Arc User
    edited January 2017
    I would not be surprised if for some reason the Omega Molecule mini-game requires more resources of the server running that instance then is typical for it, leading to lag. Kinda like one or two years ago, there was a set of powers that slowed down the server resulting in an experience of lag of the players.

    I get the impression the mini-game tends to be a bit laggy, but usually not as bad that it would lead to massive lag or even disconnects.

    It jumps. I've noticed this. Every time you complete one particle, there is a hesitation and it jumps the screen forward a tiny bit when the speed kicks up. I'd almost call it lag, except it's not. It's what causes me to miss that one stupid particle when I try to get them all.

    However, there is definitely an excess of data at the moment, which could be causing some people problems. Less from the number of people online and more to the number of other things going on: mini-games, special effects, number of instances active at one time, etc. Some of these things have been proven to cause major disruptions to games. Usually, it's the player's comp that can't handle the rendering rather than any lag due to connection. Still, connections do happen, only they don't just happen to one or two people. When they happen, they tend to drop everyone in an area offline for a bit and they all have to warp back in. Otherwise, you're just rubberbanding and that got a different cause, not worth even mentioning, since it has nothing to do with Cryptic itself, but the route.
  • Options
    tempus64tempus64 Member Posts: 806 Arc User
    tempus64 wrote: »
    No one is doubting that it's happening to people. Just saying it's not Cryptic's server.

    Get a bunch of lag.. See that instance is full.. Change to an instance with hardly anyone in it. Lag goes away. Sure.. Not the servers.. lol

    There's a bunch of different types of lag. Internet, load and "coding" (i.e. **** poor optimization etc). 2 of those are mostly Cryptic's "responsibility".

    I'm sure that there is. But I don't experience lag. Many others here have stated they don't experience lag. Yet we're all playing on the same server that you are. Sure... MUST be the servers. LOL

    You do know how instanced "servers" work right? That the tracert ends at the server that's connected to the net but there can be a server farm behind that. We may not all play on the same exact same server even though it appears that way. Even if we were, an instance that's full runs much "slower" than an instance that isn't. Why else do you think they have hard limits on how many people can be in an instance at any one time. Do you think they did that just arbitrarily? No. It's because too many people causes lag for all in that instance.

    I'll also remind you of all the lag people experienced awhile back when they brought out the kemocite stuff. Even then some people said "oh, I don't experience any lag, must be you" and yet a lot of people complained about it. What did Cryptic do? They made changes to how certain powers worked in order to reduce lag. So I know it's really easy to just say it's not their fault but a lot of the lag people experience is the game, and not the connection. If you have a great computer and graphics card, then you might not notice it, but head off to the delta quadrant and run the Ocampa mission. People always complain about that mission.
  • Options
    wendysue53wendysue53 Member Posts: 1,569 Arc User
    edited January 2017
    tempus64 wrote: »

    I'll also remind you of all the lag people experienced awhile back when they brought out the kemocite stuff. Even then some people said "oh, I don't experience any lag, must be you" and yet a lot of people complained about it. What did Cryptic do? They made changes to how certain powers worked in order to reduce lag. So I know it's really easy to just say it's not their fault but a lot of the lag people experience is the game, and not the connection. If you have a great computer and graphics card, then you might not notice it, but head off to the delta quadrant and run the Ocampa mission. People always complain about that mission.

    this had more to do with how the player's computers were unable to render the animations, than it did with anything else. Cryptic stated as much at the time. There were connection issues, but the thing you mention here wasn't that - or at least not just that. They reduced the data in order to help correct the problem with the powers TRIBBLE up player comps. And if you're pointing to a 'mission' as the problem, that's a data issue and not connection. could be their servers yes, but mostly it turns out that the people playing the game are using PCs and not Workstations, so don't have 10 terabyte graphic systems rendering all the 'little flashy bits', that caused such an issue in many of the PVEs. PVEs we no longer have specifically because of this issue.
  • Options
    tempus64tempus64 Member Posts: 806 Arc User
    wendysue53 wrote: »
    tempus64 wrote: »

    I'll also remind you of all the lag people experienced awhile back when they brought out the kemocite stuff. Even then some people said "oh, I don't experience any lag, must be you" and yet a lot of people complained about it. What did Cryptic do? They made changes to how certain powers worked in order to reduce lag. So I know it's really easy to just say it's not their fault but a lot of the lag people experience is the game, and not the connection. If you have a great computer and graphics card, then you might not notice it, but head off to the delta quadrant and run the Ocampa mission. People always complain about that mission.

    this had more to do with how the player's computers were unable to render the animations, than it did with anything else. Cryptic stated as much at the time. There were connection issues, but the thing you mention here wasn't that - or at least not just that. They reduced the data in order to help correct the problem with the powers.

    Right. Which, is why one of the reasons for lag I stated was poorly coded "optimization". I vaguely remember something about them having some ungodly number of explosions going off at the same time, which not only would cause graphical lag, but also all those calculations on the server end would slow things down. I can't remember all the details now but I seem to remember there being multiple things going on as they changed more than one thing in order to resolve the problem. I do remember them taking a very long time to finally get around to it though cause hey, it's everyones connection and not their coding/servers right?
  • Options
    wendysue53wendysue53 Member Posts: 1,569 Arc User
    well, as said, it was an issue. I'm agreeing on the optimization point. I still have that problem when I pull too many ground guys at one time (30-50 makes a comp do strange things). But mentioning the calcs would be on the server end... so I'm shutting up now.
  • Options
    baddmoonrizinbaddmoonrizin Member Posts: 10,329 Community Moderator
    tempus64 wrote: »
    You do know how instanced "servers" work right? That the tracert ends at the server that's connected to the net but there can be a server farm behind that. We may not all play on the same exact same server even though it appears that way. Even if we were, an instance that's full runs much "slower" than an instance that isn't. Why else do you think they have hard limits on how many people can be in an instance at any one time. Do you think they did that just arbitrarily? No. It's because too many people causes lag for all in that instance.

    I'll also remind you of all the lag people experienced awhile back when they brought out the kemocite stuff. Even then some people said "oh, I don't experience any lag, must be you" and yet a lot of people complained about it. What did Cryptic do? They made changes to how certain powers worked in order to reduce lag. So I know it's really easy to just say it's not their fault but a lot of the lag people experience is the game, and not the connection. If you have a great computer and graphics card, then you might not notice it, but head off to the delta quadrant and run the Ocampa mission. People always complain about that mission.

    Yes, I do understand how it works. Look, man, I'm not saying that you or anyone else isn't having a problem. I'm just saying I don't agree with your conclusion. I've been in instances where people are complaining of lag, seen players' characters freeze and stutter due to the lag they're experiencing, and not experienced the same lag myself. Been to the DQ many times. Played the Ocampa mission. Never had reason to complain. I don't have the best of the best computer system, in fact, it's about 5 years old. And I'm not saying that I've NEVER experienced lag or a disconnect, but when I do, it's usually because I'm running too many things at once on my computer while playing STO, or an issue with my internet service. In other words, it's on me, not Cryptic.
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
    Want the latest information on Star Trek Online?
    Facebook / Twitter / Twitch
Sign In or Register to comment.