test content
What is the Arc Client?
Install Arc

How to fix rubberbanding

geekysoldiergeekysoldier Member Posts: 156 Arc User
I've posted 2 discussions on the network side of the forums, nobody is helping so I'm gonna post here for more visability. I've been rubberbanding severely for the last 7 days. I've reset everything at least twice a day, my graphics appear fine and my tracerts and pathpings look like garbage. I can log on to my wife's laptop with no lag or rubberbanding which hasn't been updated in the last 7 months but everything on mine is current. I've limited it to the patchserver's port 80 as being the culprit. Here's the old thread http://www.arcgames.com/en/forums/startrekonline#/discussion/comment/13127970
DMoNDoR.jpg
Post edited by geekysoldier on
«1

Comments

  • garaks31garaks31 Member Posts: 2,845 Arc User
    i am not sure, if this works but try advanced system care program . if this not helps uninstall your current antivirus program and install 360 total security. this program has also a free vpn extension. activate it and run the game after aktive vpn
  • fluorescentblackfluorescentblack Member Posts: 79 Arc User
    Short of manually setting up your router..

    run from start menu "cmd"

    Type these: Search for more info if so inclined, sometimes just flushing the DNS can work but I like to do it all:

    ipconfig /release
    ipconfig /renew
    ipconfig /flushdns
    Leader of The Temporal Guard and Temporal Defence Force
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    I don't know how that'll help since my wife and I use the same antivirus
    DMoNDoR.jpg
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    ipconfig doesn't help
    DMoNDoR.jpg
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    I've done everything Cryptic would suggest and nothing helps
    DMoNDoR.jpg
  • fluorescentblackfluorescentblack Member Posts: 79 Arc User
    :(
    Leader of The Temporal Guard and Temporal Defence Force
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    So far I've had more helpful suggestions in the last several minutes than several days in the Support sections of the forums lol
    DMoNDoR.jpg
  • fluorescentblackfluorescentblack Member Posts: 79 Arc User
    edited December 2016
    I put something new in the old threat and ill put it here. (you should link this thread to the old ones) With the game launcher have you changed it from patching on the fly to fully patching before game launches?
    Answered in original thread.

    On demand patching is indeed off.

    Redirect here:
    http://www.arcgames.com/en/forums/startrekonline/#/discussion/1226270/a-full-week-of-severe-rubberbanding
    Leader of The Temporal Guard and Temporal Defence Force
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    I've posted 2 discussions on the network side of the forums, nobody is helping so I'm gonna post here for more visability. I've been rubberbanding severely for the last 7 days. I've reset everything at least twice a day, my graphics appear fine and my tracerts and pathpings look like garbage. I can log on to my wife's laptop with no lag or rubberbanding which hasn't been updated in the last 7 months but everything on mine is current. I've limited it to the patchserver's port 80 as being the culprit. Here's the old thread http://www.arcgames.com/en/forums/startrekonline#/discussion/comment/13127970

    I'm confused here, you say your trace routes look like garbage, but you can play smoothly on your wifes laptop?

    The trace route should be the same from both computers, you're both going into your router and then out to Cryptic so I would assume that if the laptop plays without lag but your computer doesn't then it must be a problem between your computer and your router. If the problem was between your router and Cryptic then it would effect both devices equally.

    Does your computer connect wired to the router or wirelessly? What about the laptop? are they both connected the same way?

    From the limited information I have it sounds to me like the problem is either a weak WiFi signal to your computer or a network or firewall issue.
    Insert witty signature line here.
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    edited December 2016
    That's why I'm so confused, they are both connected to wifi and the distance to the router is the same but I'm the lucky one to get the rubberbanding and bad tracerts
    DMoNDoR.jpg
  • ssbn655ssbn655 Member Posts: 1,894 Arc User
    edited December 2016
    OP It could be your system how old is it? Are the two systems the same brand and model with same processors and so on? Are the system settings the same? Do they have the same modem? If they are a desktop and a laptop there can be major differences inside. Its really hard saying well I can do this with the desktop but can't with the laptop and visa versa. Your desktop could have a 2.5 wifi modem and your laptop could be a 5.0 . That can really make a huge difference.
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    My wife uses a Lenovo S415 that has Win 8.1 that hasn't been updated in 7 months, I have an AMD FX 4100 with and AMD Radeon R7 270 graphics card, I use Win 10
    DMoNDoR.jpg
  • edrogenedrogen Member Posts: 202 Arc User
    perhaps the wifi chip/card in your computer is on the way out?
    make sure you're using the latest drivers for it.

    hook yourself up via wire and turn off the wifi. run the traceroute & try playing for an hour
  • fiberteksyfirfiberteksyfir Member Posts: 1,207 Arc User
    edited December 2016
    I know its the dumb obvious questions, but turn off any other applications that use network resources as well.. (utorrent, itunes, etc etc etc). If your wife's machine doesnt experience this it is definitely a local issue.. if you are savvy enough verify your nic's hardware settings that its not set to like B or A only if you can use N for wlan, or even go so far as to reseat the little antenna connector on the card itself if that could be loose. Run a speedtest on both of the pc's and compare your ping rates and packet loss (if any - ping google.com -n 100 should give a reasonable measure for that too)
  • jorantomalakjorantomalak Member Posts: 7,133 Arc User
    My wife uses a Lenovo S415 that has Win 8.1 that hasn't been updated in 7 months, I have an AMD FX 4100 with and AMD Radeon R7 270 graphics card, I use Win 10

    Well i upgraded my windows from win 7 to win 10 and since i upgraded ive had nothing but issues with lag, rubber banding and the list goes on, before i upgraded no issues everything ran smooth after a nightmare.
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    Can you connect your laptop with a cable and see if that fixes it? If it does, we can narrow the problem down to your WiFi reception.
    Insert witty signature line here.
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    I can try hardlining my desktop but the router is in the next room over
    DMoNDoR.jpg
  • questeriusquesterius Member Posts: 8,505 Arc User
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • ssbn655ssbn655 Member Posts: 1,894 Arc User
    My wife uses a Lenovo S415 that has Win 8.1 that hasn't been updated in 7 months, I have an AMD FX 4100 with and AMD Radeon R7 270 graphics card, I use Win 10

    Well i upgraded my windows from win 7 to win 10 and since i upgraded ive had nothing but issues with lag, rubber banding and the list goes on, before i upgraded no issues everything ran smooth after a nightmare.

    Just the opposite for me. I went from win8.1 to Win 10 and all the rubberbanding and disconnects in STO went away.
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    edited December 2016
    questerius wrote: »

    It started last week on Friday, the same day that update came out. I also tried to hook up an ethernet cable to the modem directly but the cord was about 5 feet short lol, back to the store tomorrow
    DMoNDoR.jpg
  • questeriusquesterius Member Posts: 8,505 Arc User
    edited December 2016
    questerius wrote: »

    It started last week on Friday, the same day that update came out. I also tried to hook up an ethernet cable to the modem directly but the cord was about 5 feet short lol, back to the store tomorrow

    Does the signal get through or has someone a wifi channel close to the one in use by you. If it is the strength of the wifi signal then an extender can provide respite.

    As to finding the optimal wifi channel:
    http://www.howtogeek.com/197268/how-to-find-the-best-wi-fi-channel-for-your-router-on-any-operating-system/

    Both are pretty basic, but i have noticed that they are also one of the first things people overlook.

    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • wendysue53wendysue53 Member Posts: 1,569 Arc User
    edited December 2016
    That's why I'm so confused, they are both connected to wifi and the distance to the router is the same but I'm the lucky one to get the rubberbanding and bad tracerts

    If they are both wifi, one thing I'd want to know is if they are in the same room. If they are in seperate rooms, is the one that's having trouble near any large metal objects (Filing cabnets, etc.). Sometime key wall supports are metal. These will ruin wifi signals if not eliminate them. Also, a large number of heavy speaker type magnets between the source and your comp can do the same thing, though less likely.

    Can't think of any other blockers for wifi, though they're usually so obvious you don't even notice them. For instance, high voltage lines running between the source and your laptop can kill the signal completely (but why you'd try this I don't know).

    To fix this kind of issue, invest in a signal booster.
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    electric fans create a pulsating magnetic field that can scramble signals too. (the fans used in computers are shielded to keep them from doing this, I think...)
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    Well I'm hard lined in now, that did the trick. Weird since the router has always been the same distance to the computer the last 7 months
    DMoNDoR.jpg
  • questeriusquesterius Member Posts: 8,505 Arc User
    Well I'm hard lined in now, that did the trick. Weird since the router has always been the same distance to the computer the last 7 months

    Could be that your wife did some redecorating or simply moved something.
    Other possibilities would be someone in the neighborhood installing wifi and using the same channel thus causing interference.
    Sometimes even the weather can cause problems (certain types of weather cause ionization).

    Anyway, glad the hardline solved the issue.
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    Actually humidity too, I forgot to mention that earlier. The higher wifi frequency bands may be faster but the signals get absorbed by water. So if it's raining between you and the router the rain will partially or completely block the signal.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • questeriusquesterius Member Posts: 8,505 Arc User
    edited December 2016
    <Note to OP>
    Check wall for leakage.

    @geekysoldier

    Edit:
    B.t.w if the rubber bands return you may want to call the experts:
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    @geekysoldier - you might want to have a look at this http://www.howtogeek.com/224798/how-to-uninstall-windows-10s-built-in-apps-and-how-to-reinstall-them/ - this walks you through getting rid of unused windows 10 apps, although the advantages are stated to be minimal some of these "unused" apps dial home on a regular basis and don't check whether you are actively using the system or not. Removing the unwanted apps will not only free up memory/cpu time (as some are active in the background from power on) but will prevent them using bandwidth when you don't want them to - the bandwidth use is more noticable on wifi connections as there are differences inherent between wifi and hard-wired.

    Another possible culprit for stealth bandwidth usage is windows update - even if you specify a "update/restart" time window when your system can process updates if it is idle this is ignored when it comes to checking and downloading updates. Open the settings window via the "gear" on start menu, open updates and security, under the update settings there is an advanced options link, open this and check the defer future updates box. You now have to manually check for major updates (or you can restore it when not playing games or performing other important tasks) but at least win update shouldn't try to download any huge updates whilst you are otherwise engaged.

  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    Well I'm hard lined in now, that did the trick. Weird since the router has always been the same distance to the computer the last 7 months

    Glad that worked for you.

    I had a similar problem a while back with my laptop and it turned out to be an outdated driver for my WiFi card. I went to the manufacturers site and downloaded an updated WiFi Driver and have been rock solid ever since. Have a look and see if you can get a newer driver. Heck, even try an older one.. you never know. :)
    Insert witty signature line here.
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    My wifi card had always been updated and the laptop was always in the same room. Just a weird situation overall, My wife had similar issues with her desktop ealier this year. Her wifi would randomly shut off for no reason.
    DMoNDoR.jpg
Sign In or Register to comment.