@ambassadorkael#6946 I know it's very early over your side, but some information would be nice. Even if all you can say is "servers are indeed down, we're looking into it". Just so we know that you are aware and doing your best to fix it?
Logic is the beginning of wisdom, not the end of it.
Apparently the maintenance was announced, but only on Facebook and the Arc launcher. Not in-game, not on the game launcher, and nothing on the forum lol.
mmmm, usual cryptic TRIBBLE up ,right hand dont no what the left hand,s doing.
They're a business, I'm pretty sure they are aware of the problem and are working on it. They don't need to waste that time coming here to hold our hands while we wait for them to fix the server.
Businesses are in the business to make money. Server down=revenue loss, so yeah, they're working on it.
Now a LTS and loving it.
Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything.
Apparently the maintenance was announced, but only on Facebook and the Arc launcher. Not in-game, not on the game launcher, and nothing on the forum lol.
mmmm, usual cryptic **** up ,right hand dont no what the left hand,s doing.
The disparaging remarks aren't really needed, you know.
has anyone though that maybe the maintenance this time includes the account server as well?, some mmo games have separate game and account servers, mmos like ESO do account and login server maint usually on a monthly basis.
Draal - FED, Saurian, LV60 - TAC
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"I am Grey. I stand between the candle and the star."
"We are Grey. We stand between the darkness and the light."
Is it really too much to ask they drop us a line? It is barely 630am in California. Why wouldn't they be asleep. Anyway, someone started a thread in reddit, so hopefully someone is aware.
One of the CMs over on the Neverwinter forum just replied. Just that they're aware that there's an issue and that they're working on it, but still it's good to know it's not just us going nuts.
Logic is the beginning of wisdom, not the end of it.
I'd rather they work on the problem rather than coming here to wipe our noses and hold our hands cause we can't sensibly assume that a business knows when there's a problem and is working on it.
Now a LTS and loving it.
Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything.
Oh, fer crying out loud. Likely they ARE moving, trying to fix things. We don't need them here soothing your ruffled feathers when their time is better spent fixing what's broken.
Apparently the maintenance was announced, but only on Facebook and the Arc launcher. Not in-game, not on the game launcher, and nothing on the forum lol.
And it was announced as starting at 7am PST, server went down on PC, long before 7am PST. So it doubt it's an issue with it just being in maintenance. Plus side note, usually when the game is offline due to maintenance, you can still access the patch server, just not the account server.
Just glad that it wasn't just me. Thought something was wrong on my end. While it would be nice to have an official word here on the STO forums, we do at least have official word from Cryptic.
With luck things will be back up and running 'shortly'.
Hello. My name is iamynaught and I am an altaholic.
Same problem here. I'm of the impression that this is a DDoS attack, with it being Cyber Monday yesterday and all. So much for a gaming session on my only day off this week. Guess I'll have to go the bar. Romulan Ale, here I come!
Oh, fer crying out loud. Likely they ARE moving, trying to fix things. We don't need them here soothing your ruffled feathers when their time is better spent fixing what's broken.
^^^^This! This is so true!
Thank you.
Now a LTS and loving it.
Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything.
I'd rather they work on the problem rather than coming here to wipe our noses and hold our hands cause we can't sensibly assume that a business knows when there's a problem and is working on it.
I figured it was maintenance due to the day and time (bit pissed about it, as I suspect I'm now going to miss out on 25% off thr Excelsior refit... Such is life...) but, they really should have someone respond to the thread to confirm/deny... You mentioned that this is a business, and businesses exist to make money: Yes it is, and yes they do... Part of the unspoken buyer/seller dynamic is mutual respect and communication to prevent issues like this...
Actually, maint for computer game is on Thursday. The maint announced on FB was for console.
Still, you mention mutual respect. I haven't seen much of that from player side in the three threads that have been started on this problem. Just people demanding someone get in there and say something. Me? I'd rather they worked on the problem and I trust they are working on the problem without having to come in here and hold the hands of those in a demanding mood.
That's more respectful than demanding something from anyone.
Now a LTS and loving it.
Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything.
Yes, you've said that 5 or 6 times now, we get it. However, any intelligently run business would spare 5 minutes from one of the people who's job it is to communicate with the community to post a message on their own gaming forum saying "We're aware of the issue and are working on it, updates posted later".
You speak as though it would be such a huge drain on resources for them to log onto the forums and leave a couple of sentences. You would have a point if it were a 10 minute fix, but it has been over an hour. For someone to type up a simple communique would not have any appreciable effect on the game's downtime. That should be clear. If you're so old, then you should understand that not every company has the best and most motivated people on staff at all times. You go ahead and trust in their business model. Asking that anybody else do the same is just your smugness coming across.
I guess I'm in a minority then, preferring to trust that the issue is being worked on without someone coming out to say it's being worked on.
Generally saying that on these forums usually has the people who demanded said statement coming in to demand more, (what's wrong? What are you doing to fix it? When will it be fixed? When will I be able to play?)
That's been my experience every time the server goes down. And now I am done.
Now a LTS and loving it.
Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything.
Comments
mmmm, usual cryptic TRIBBLE up ,right hand dont no what the left hand,s doing.
Businesses are in the business to make money. Server down=revenue loss, so yeah, they're working on it.
The disparaging remarks aren't really needed, you know.
USS Sharlin NCC79713 B (part of sheridans access code) - T6, Hestia Class Advanced Escort
USS Babylon IV - T6 Krenim Science Vessel
USS Brakiri - T6 Elachi Escort
"We are Grey. We stand between the darkness and the light."
– Grey Council greeting
^^^^This! This is so true!
[/SIGPIC]
I follow their facebook page, they only announced maintenance for Console, not PC.
http://www.arcgames.com/en/games/playstation/star-trek-online/news/detail/10289003
And it was announced as starting at 7am PST, server went down on PC, long before 7am PST. So it doubt it's an issue with it just being in maintenance. Plus side note, usually when the game is offline due to maintenance, you can still access the patch server, just not the account server.
With luck things will be back up and running 'shortly'.
Losing faith in humanity, one person at a time.
Thank you.
Still, you mention mutual respect. I haven't seen much of that from player side in the three threads that have been started on this problem. Just people demanding someone get in there and say something. Me? I'd rather they worked on the problem and I trust they are working on the problem without having to come in here and hold the hands of those in a demanding mood.
That's more respectful than demanding something from anyone.
Generally saying that on these forums usually has the people who demanded said statement coming in to demand more, (what's wrong? What are you doing to fix it? When will it be fixed? When will I be able to play?)
That's been my experience every time the server goes down. And now I am done.
Guess we Borg'ed
I'm not exactly happy myself, but I make the best of bad situations rather than throw a conniption fit over it
As many of you already imagined, I just woke up. Looking into this.