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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

update never finishes

searphsearph Member Posts: 24 Arc User
edited October 2016 in Windows and General: PC, Network, and Other Technical Issues
so when i try and run Arc it checks for a update starts a download and never finishes errors and then asks me to try again after a good dozen times and trying to download a new version of Arc that checks for update and does not finish and asks me to try again and figured i come to tech support and hope

so looked at the read me first
i did the Tracert average times were 50 to 77 as it says anything under 100 is great figured good on that and dont need to post it here

on the Nettest timed out as the read me first post is 2 years old don't know if the nettest.exe is working as it should

on the PathPing Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 Mark-PC.Home [192.168.0.7]
1 192.168.0.1
2 omah-dsl-gw22.omah.qwest.net [209.180.96.22]
3 omah-agw1.inet.qwest.net [209.180.107.169]
4 bst-edge-05.inet.qwest.net [67.14.30.130]
5 65.120.117.250
6 border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
7 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
8 198.49.243.253
9 * * *
Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Mark-PC.Home [192.168.0.7]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 23ms 0/ 100 = 0% 0/ 100 = 0% omah-dsl-gw22.omah.qwest.net [209.
180.96.22]
0/ 100 = 0% |
3 22ms 0/ 100 = 0% 0/ 100 = 0% omah-agw1.inet.qwest.net [209.180.
107.169]
0/ 100 = 0% |
4 49ms 0/ 100 = 0% 0/ 100 = 0% bst-edge-05.inet.qwest.net [67.14.
30.130]
0/ 100 = 0% |
5 52ms 0/ 100 = 0% 0/ 100 = 0% 65.120.117.250
0/ 100 = 0% |
6 59ms 0/ 100 = 0% 0/ 100 = 0% border11.te7-1-bbnet1.bsn.pnap.net
[63.251.128.41]
0/ 100 = 0% |
7 52ms 0/ 100 = 0% 0/ 100 = 0% perfectworldent-4.border11.bsn.pna
p.net [216.52.61.78]
0/ 100 = 0% |
8 53ms 0/ 100 = 0% 0/ 100 = 0% 198.49.243.253

Trace complete.

my ISP is CenturyLink

i also tried the Renew IP Address, no help

i think that is everything you requested

i am using windows 7 Ultimate w/ Service pack 1
processor pentium cpu g3260 @ 3.30ghz
8 GB RAM
64-bit OS

Display adapters
AMD Radeon HD6900 Series

Post edited by searph on

Comments

  • searphsearph Member Posts: 24 Arc User
    found the ArcRepair ran it fixed things and works now
  • neohunter200neohunter200 Member Posts: 101 Arc User
    searph wrote: »
    found the ArcRepair ran it fixed things and works now

    Where to get this ArcRepair?
  • searphsearph Member Posts: 24 Arc User
    edited November 2016
    i found it by right clicking the ARC icon then open location scrolled a little ways and found the application ArcRepair
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