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Forums > Home› Star Trek Online General Discussion

[Xbox One] Maintenance Hours when people get home from school/work?

stumperudstumperud Member Posts: 16 Arc User
in Star Trek Online General Discussion
Are youkidding me here?

You release a game in the EU/UK and you decide to do maintenance when these people get home from school/work?

Well, at least now i definitely know i won't be buying a life time sub! Thanks for helping me make the right choice PWE!
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Comments

  • skymap72skymap72 Member Posts: 8 Arc User
    don't worry it seems like they are not having a subscription service on the Xbox one (which sucks) but instead using a in game store where you buy to expand etc. It looks like Neverwinter, (Which I thought sucks because it has an in game store too.
    But yeah the maintenance is on now... which again sucks for us here .
  • stumperudstumperud Member Posts: 16 Arc User
    It's pathetic, that's what it is. you'd think they'd treat their biggest player base with a bit more respect than this.
  • yaminigmayaminigma Member Posts: 28 Arc User
    you do realize that there wouldn't ever really be a good time for maintenance right? and it's normally once a week, it's not that big of a deal.
  • thekodanarmada#7342 thekodanarmada
    thekodanarmada#7342
         Member Posts: 1,631 Arc User
    It's not like maintenance times are picked in a vacuum. Work isn't over in the EU for a couple hours yet, so really you're talking about school. I hear that problem gets fixed with time.
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  • danny3421danny3421 Member Posts: 32 Arc User
    It's only for a fix, and it's going to be from 3 till 5 in the UK. Witch is approximately 2 hrs :)
  • stumperudstumperud Member Posts: 16 Arc User
    yaminigma wrote: »
    you do realize that there wouldn't ever really be a good time for maintenance right? and it's normally once a week, it's not that big of a deal.

    There would be, but that'd dip into the US peak hours, even though the US is underrepresented in the overall player base here.


    It's about catering to ALL your customers, not just one side of the pond.

    Blizzard is one of few exceptions in the mmorpg industry, since they actually care. After a lot of feedback from the betas etc, they split their server park into Europe and the US, and have separate maintenance windows.
  • szimszim Member Posts: 2,503 Arc User
    edited September 2016
    They are always doing maintenance first thing in the morning... their morning. Their offices are on the West coast. In case something goes wrong they have the whole day to work on a fix instead of paying their employees overtime. It's a reasonable arrangement.
  • leemwatsonleemwatson Member Posts: 5,521 Arc User
    szim wrote: »
    They are always doing maintenance first thing in the morning... their morning. Their offices are on the West coast. In case something goes wrong they have the whole day to work on a fix instead of paying their employees overtime. It's a reasonable arrangement.

    This^^

    Yes it is a bit unfair, but there will always be someone affected by maintenance. The time chosen is the quietest time of the server as stated numerous times.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • stumperudstumperud Member Posts: 16 Arc User
    danny3421 wrote: »
    It's only for a fix, and it's going to be from 3 till 5 in the UK. Witch is approximately 2 hrs :)

    That can turn into 3hrs, 4hrs, 5++hrs.

    A regular maintenance usually last longer than 2hrs.

    For updating with new content, it'll take much longer, in most cases.
    thekodanarmada#7342 wrote: »
    It's not like maintenance times are picked in a vacuum. Work isn't over in the EU for a couple hours yet, so really you're talking about school. I hear that problem gets fixed with time.

    Most people in Europe finish work at around 4pm. The UK is 1hr ahead of most of Europe. For most, school ends at 3pm here in Europe, which was 1hr 40min ago.
  • UnknownUnknown
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  • stumperudstumperud Member Posts: 16 Arc User
    leemwatson wrote: »
    szim wrote: »
    They are always doing maintenance first thing in the morning... their morning. Their offices are on the West coast. In case something goes wrong they have the whole day to work on a fix instead of paying their employees overtime. It's a reasonable arrangement.

    This^^

    Yes it is a bit unfair, but there will always be someone affected by maintenance. The time chosen is the quietest time of the server as stated numerous times.

    Hah, no not really. The European player base outnumbers the US player base by far. Meaning that at 4pm CET, it would be the most busy time on the server.

    Heck, this game even broke sales records in the UK alone.

    In the US, this game really isn't as popular as some people want you to believe.
    valoreah wrote: »
    stumperud wrote: »
    It's pathetic, that's what it is. you'd think they'd treat their biggest player base with a bit more respect than this.

    Fairly certain most of the customer base isn't in Europe.

    "Player Base".

    Yes, they are.
  • thekodanarmada#7342 thekodanarmada
    thekodanarmada#7342
         Member Posts: 1,631 Arc User
    edited September 2016
    stumperud wrote: »
    Meaning that at 4pm CET, it would be the most busy time on the server.

    Not with travel time. And only if games were instantaneous log in/refine dilithium/log out events.
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  • stumperudstumperud Member Posts: 16 Arc User
    thekodanarmada#7342 wrote: »
    stumperud wrote: »
    Meaning that at 4pm CET, it would be the most busy time on the server.

    Not with travel time. And only if games were instantaneous log in/refine dilithium/log out events.

    Travel time has absolutely nothing to do with this whatsoever, so i'm not sure where you're trying to go with that comment.
  • duncanidaho11duncanidaho11 Member Posts: 7,980 Arc User
    edited September 2016
    stumperud wrote: »
    Are youkidding me here?

    You release a game in the EU/UK and you decide to do maintenance when these people get home from school/work?

    Well, at least now i definitely know i won't be buying a life time sub! Thanks for helping me make the right choice PWE!
    It's morning in North America. That is to say, its business hours where Cryptic is located. That's when they can most effectively get TRIBBLE done. It may be personally inconvenient to UK/EU players who happen to have free time right now (or anyone with a schedule which happens to include free time during server maintenance). But look at the bright side, Australian and Asian players should be in bed right now. The whiny angst on one side of the planet is balanced by the apathy of the other.

    stumperud wrote: »
    Yes, they are.
    Numbers?
    Bipedal mammal and senior Foundry author.
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  • rinionx#3591 rinionx
    rinionx#3591
         Member Posts: 1 Arc User
    When exactly is maintenance, what days and times? cause the only thing it shows on the console version is "not available at this time" and I've searched on this site and it only comes up with people complaining about it like this thread. The F.C.T thread doesn't even even list maintenance times just posts about people posting complaints about it. Hows a new player suppose to know when it is, so they can adjust their play time schedule, if its not posted anywhere!? ffs you think it would people a sticky thread in the support section at the very least.
  • jonsillsjonsills Member Posts: 10,479 Arc User
    stumperud wrote: »
    Hah, no not really. The European player base outnumbers the US player base by far.
    [citation needed]​​
    Lorna-Wing-sig.png
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    rinionx#3591 wrote: »
    When exactly is maintenance, what days and times? cause the only thing it shows on the console version is "not available at this time" and I've searched on this site and it only comes up with people complaining about it like this thread. The F.C.T thread doesn't even even list maintenance times just posts about people posting complaints about it. Hows a new player suppose to know when it is, so they can adjust their play time schedule, if its not posted anywhere!? ffs you think it would people a sticky thread in the support section at the very least.

    PC maintenance is every Thursday between 14:30 and 16:30 UTC, so I would imagine that since the console maintenance was posted to facebook today that console maintenance will take place on Tuesdays at this time.



  • stumperudstumperud Member Posts: 16 Arc User
    coldnapalm wrote: »
    YOU are not the center of the universe. Cryptic is based in the US. That means they need to get their buisness done during THEIR BUISNESS HOURS. I'm sorry that this once a week occurance is a such a big bother to you...but seriously, if you can't even understand such simple things and be reasonable, you are one of the toxic players that are better NOT being in a game...so go step further then not getting lifetime and just quit and go away.

    Oh please..

    You're telling me that i'm toxic? You tell me not to be toxic, yet you're as toxic in your reply as anyone i've ever seen so far..

    You're just a hypocrite and a whiteknight.

    If they had released the game in the US alone, there wouldn't be a problem, but they released it to Europe as well. They have to make it fair for both sides. We all pay money for their stuff, heck, we pay more for it here in Europe than what the US players pay for their cosmetics and whatnot.
  • storulesstorules Member Posts: 3,286 Arc User
    edited September 2016
    I'm at work so dont bother me. Maintenance times never bothers me at my local time zone not even from PC.

    Heck someone has to make a living to keep on feeding Cryptic's children tiger-2.gif​​
    tumblr_ncbngkt24X1ry46hlo1_400.gif
  • yaminigmayaminigma Member Posts: 28 Arc User
    don't we all just share the same server? also, today is my day off from work. but I'm not making a big deal about maintenance as it's important to the game. stumperud, your scene of entitlement is showing.
  • questeriusquesterius Member Posts: 8,512 Arc User
    edited September 2016
    New crowd, same questions.
    Perhaps an adjustment of the maintenance better suited for European players is advisable.

    It is often said that the US player base is by far the largest, second only to the Germans, but perhaps with the introduction of the consoles this balance has shifted towards Europe.
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • UnknownUnknown
    edited September 2016
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  • duncanidaho11duncanidaho11 Member Posts: 7,980 Arc User
    edited September 2016
    stumperud wrote: »

    Oh please..

    You're telling me that i'm toxic? You tell me not to be toxic, yet you're as toxic in your reply as anyone i've ever seen so far..

    You're just a hypocrite and a whiteknight.

    1. That's shooting yourself in the foot (ie. basically shouting "yeah, I'm a raving loon. But so are you! (says the self-described loon who we have no reason to take as a greater authority)" You might want to focus less on pointless attitude and think more about what it is you're actually complaining about. It needs work.
    If they had released the game in the US alone, there wouldn't be a problem, but they released it to Europe as well. They have to make it fair for both sides. We all pay money for their stuff, heck, we pay more for it here in Europe than what the US players pay for their cosmetics and whatnot.

    2. In the North America there are people who, because of their work or class schedule, could have been playing during downtime. They had to wait. They (in the US) share the same national identity as Cryptic but low and behold they didn't get things entirely their own way. It's conceivable that Cryptic could schedule their downtime for 3am EST (to interfere only with those in the US working on a night shift rotation or Mountain Dew fueled power-binge) but they choose instead to run it during their normal business hours. What audacity!

    Here's the basic reaction to this situation: we deal with minor inconveniences and don't demand that the world changes to accommodate what we have going on right now (because no one outside our immediate circle really cares.) Not everyone has had that life lesson but it's never too late it pick it up.
    Bipedal mammal and senior Foundry author.
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    Looking for something new to play? I've started building Foundry missions again in visual novel form!
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  • cptnmikro#6013 cptnmikro
    cptnmikro#6013
         Member Posts: 7 Arc User
    stumperud wrote: »
    Are youkidding me here?

    You release a game in the EU/UK and you decide to do maintenance when these people get home from school/work?

    Well, at least now i definitely know i won't be buying a life time sub! Thanks for helping me make the right choice PWE!

    Yawns goes back to maintenance napping :p

    Posted by Mikro Xbox and Cptn_Mikro Ps4
  • nikephorusnikephorus Member Posts: 2,744 Arc User
    Sto is a global game, played throughout several timezones. Maintenance is always going to effect someone.
    Tza0PEl.png
  • questeriusquesterius Member Posts: 8,512 Arc User
    One thing to consider is that the demographics for the pc (majority of players located in the US) may not actually fit the demographics for the consoles.

    It's quite possible that the large majority of console players is located outside the US. Time will have to tell that one.
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    stumperud wrote: »
    It's pathetic, that's what it is. you'd think they'd treat their biggest player base with a bit more respect than this.

    They treat the PC playerbase (their current biggest playerbase) the same way - as do most MMO developers, eg. They patch during the home companies main network engineering team is in the office and on the clock from 8-5 PM PST (Cryptic is in San Jose California.)

    And FYI - since the game is played worldwide, no matter when they patch, it's going to be 'prime playtime for someone.
    Formerly known as Armsman from June 2008 to June 20, 2012
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  • jaguarskxjaguarskx Member Posts: 5,945 Arc User
    valoreah wrote: »
    Are you really going to try and blame Cryptic for VAT tax? LMAO! Come on.

    Didn't you know? Senior management of PWE is sort of like the Sith who holds great power and pull strings from the shadows. Their influence on world governments would make Emperor Palpatine very proud (perhaps envious) since PWE's senior management can dictate all nations' tax rates
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