couldn't transfer player container

sennahcherib · September 2015

hi,

i wanted enter in the Beta thoridor system, and the game has crashed: back to the login window and i have had this message: couldn't transfer player container.

explanations, please

syberactive · May 2016

I'm having the same problem in the Delta quadrant as well.

lordofhats · May 2016

I have a fresh Klink who is experiencing this problem in the tutorial. She gets a "couldn't transfer player container" error every time I press the "Take Command" option right after completing the first part of the tutorial where you kill Captain Jurlek.

jack413man · May 2016

I just have been having this problem, fist Klingon quest had this problem, now Starfleet, if this doesn't get fixed I'm a say bye to STO

racerexia · May 2016

I've had this error on several characters, different missions but most persistently "Treasure Trading Station". One of my characters is now unable to log in at all, it throws me back to the log in screen regardless of whether I click safe log in or normal log in.

ralstin01 · May 2016

I am getting the same message and yesterday the game crashed completely to desktop without explanation.
Mine is the mission Blood of the Ancients entering the last part of the mission 'Legacy of the Preservers'.
Hope it gets fixed soon.

teezug · May 2016

Same problem "couldn't transfer player container" on servel characters and diffrent Hardware.

amaricus · May 2016

This still occurs on several characters. Can this be resolved today (5/23/2016)?

kirimuffin · May 2016

Just got the same error trying to enter the Beta Lankal system.

sergag57 · May 2016

Same here in "What's past is prologue", may be a Cryptic server problem, hope they solve it fast.

lordofhats · May 2016

I got an email from support with these instructions;

Kindly locate and delete the gameprefs.pref file on the game's installation folder: <install_dir>\Perfect World Entertainment\Star Trek Online\Live\localdata\gameprefs.pref

Please note that deleting this file will reset all your game preferences including keybinds, audio, and video settings to default. Afterwards, do a force verification of your game files. To do this,

1) First, shut down your PC and wait a few minutes. Then restart your PC.
2) Start the game launcher, and click on ""Options"" that can be found on the upper right side of the launcher window.
3) Under the ""Patching"" section, put a check mark on the ""Force Verify"" option on the game and select ""Save"". Let the game verify that your game client's files match the server-side versions of the files. It will also re-download any files that don't match.
4) This will take some time. Please be patient.
5) After this process is done, try to get into the game again and see if the same issue(s) occur.

I ultimately didn't have to do this, as my character now can pass through load screens without issue. However I figured I'd post it here in case it helps anyone else. If it doesn't then people can at least say in their support tickets that they've attempted this step and save the support guys/gals some time.

mav001au · May 2016

I had the same issue but it seems to have disappeared over night

couldn't transfer player container

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